Steven Atcherson Email & Phone Number

United States

Respond promptly, courteously, and knowledgeably to technical support inquiries Provide top-tier support to all customers and agents with a goal of first call resolutionEducate customers and fellow agents on system installation/use, and assist in troubleshootingUtilize prior customer support experience to enable customer success and happinessUse advanced problem-solving skills and critical applications to solve customer issues and address concernsOutbound calls to current customers to address issues, when needed

Norcross, Georgia, United States

Facilitates the relationship between the company and their clientsLocating and following up with medical records requested by clientsCollaborating with hospitals and medical facilitiesAssists the Directors and Managers with daily operational tasksCreate engaged customers and facilitating organic growthCompleting all documents accuratelyWorking alongside others to provide quality teamworkUtilizes software such as Zoom, Slack, and Teams to maintain effective communication

Roswell, Georgia

Received inbound phone calls at the call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers. Was responsible for helping to schedule service for truck and trailer breakdowns, plus assisting with scheduling preventive maintenance (PM) service, as well as assist with service related questions pertaining to those services.

Johns Creek

Responsible for making and following Starbucks recipes while maintaining health code standards at all times. Responsible for keeping the bar as well as the rest of the cafe a relaxed and organized establishment for customers. Involving myself in the making of new drink recipes and food items to promote sales and customer satisfaction. Carrying out oral, written instructions, or requests.

Tasked with assisting insurance owners of both home and auto with their claims; this included but was not limited to setting up injury and damage claims for an agent or team to further assist them, dispatching towing services for road side assistance, redirecting inquires that needed a direct line to a specific agent or office. Handling natural disaster claims while providing above average customer care to make sure that the customer was properly taken care of. As well as assisting claim agents with gaining information on particular claims such as theft and/or vandalism claims

Sugar Hill, Georgia

Responsible for effectively assisting the management and crew in the day to day overall successful operation of the store and is responsible for operations and customer service when the manager or assistant is not present. Handling monetary transactions both credit and with cash. Opening and closing the store while also communicating to the management any information regarding the store. Depositing money to the bank during opening procedures. General night shift security of the store.

Lawrenceville, Georgia

Responsible for effectively assisting the management and crew in the day to day overall successful operation of the store and is responsible for operations and customer service when the manager or assistant is not present. Handling monetary transactions both credit and with cash. Opening and closing the store while also communicating to the management any information regarding the store. Depositing money to the bank during opening procedures. General night shift security of the store.

Mcguire Air Force Base, New Jersey

Duties: Advised, performed troubleshooting, and determined repair procedures on aircraft engines. Diagnosed and repaired malfunctions while using technical publications. Solved maintenance problems by studying drawings, wiring and schematic diagrams, technical instructions, and analyzed operating characteristics of aircraft engines and propellers. Inspected, certified, and approved completed maintenance actions. Removed, installed, inspected, repaired, and modified engines, engine modules and components, and propellers and propeller components. Disassembled and assembled engines and propellers while adhering to prescribed procedures. Prepared engines and propellers for installation, storage or transportation. Working as a team to finish deadlines on aircraft engines. Test components using bench mockups and test equipment. Installed and removed engines on test stands, and operated, evaluated, and performed test stand functions on engines. Operated and performed operator inspections on related support equipment. Selected, used, and cared for special tools, hand tools, and test equipment as well as using and disposing hazardous waste and materials. Analyzed, interpreted and recommend maintenance actions based on unscheduled engine removals and engine monitoring system data and coordinated with the base engine manager to analyze scheduled engine removals.