Steven Barta Email & Phone Number

Shorewood, Illinois

Illinois

Greater Chicago Area

• Implement planogram sets and merchandising for home store location as well as assisting with remodels and new store set-up• Develop, organize, and maintain inventory plan for both the backroom and sales floor to optimize inventory levels and ease locating specific items• Daily reconciliation of online reports and orders, receipt and processing of incoming merchandise, and handling of store returns to Centralized Returns and Training Center• Assist with managing sales floor by directing customers and prioritizing needs, setting up new customer accounts, and expediting service issues• Provide customer service by means of addressing billing and contractual issues focusing on customer retention as well as resolving software and hardware issues for customers in person and over the phone• Generate customer sales revenue through hardware upgrades, accessories purchases, and additional service plans• Proficient POS operation and store opening procedures including cash management. • Coached current teammates on Operations policies, tools, and reporting• Trained new customer service representatives on policy, procedure, and technology

Lombard, Il

• Supervise, train, and support sales staff of 8 on merchandising, customer service policies, and customer sales• Determine floor plans for merchandise layouts in order to optimize sales and customer flow• Receive, process, and sort incoming stock as well as maintain optimal inventory levels.• Support post-sale customer technical issues in person and over the phone through troubleshooting and problem resolution• Cross-train team members from other departments to ensure cohesiveness and inter-departmental support• Provided management or supervisory support for other departments including the ability to process federal firearm sales per government regulations

La Grange, Illinois

• Manage the stocking, rotation, shipping and receiving of products• Develop and execute new warehouse layout• Pick customer orders and prepare product for shipment or customer retrieval• Electrical lighting installation and customer support• Train new part-time associates on backroom policies and procedures