• Manage a global team of Services Consultants in the delivery of Plex’s SaaS Software solution suite• Work with each consultant to ensure project reporting and utilization forecasts are accurate• Liaison between management and consultant team in the dissemination of company information, new product releases, PMO updates, and functional-specific educational sessions• Provide guidance for team members on project challenges, escalations, and planning• Support and cultivate the… Show more • Manage a global team of Services Consultants in the delivery of Plex’s SaaS Software solution suite• Work with each consultant to ensure project reporting and utilization forecasts are accurate• Liaison between management and consultant team in the dissemination of company information, new product releases, PMO updates, and functional-specific educational sessions• Provide guidance for team members on project challenges, escalations, and planning• Support and cultivate the growth of team members in professional development and advancement• Manage customer project staffing to ensure Services team utilization and revenue targets are met• Assist in the improvement of PMO best practices and tools for customer implementations• Manage interviewing, hiring, and on-boarding of new team members Show less

- Leads the implementation of On-Premise Workforce Management solutions for the company’s largest client with over $2.5M in annual Services revenue- Manage parallel initiatives/projects across multiple client organizations- Proactively manage project cost, schedule, systems development, implementation and risk- Lead, mentor, and manage a globally staffed technical delivery team- Work with customer and client management teams on monthly revenue and staffing forecasting- Build… Show more - Leads the implementation of On-Premise Workforce Management solutions for the company’s largest client with over $2.5M in annual Services revenue- Manage parallel initiatives/projects across multiple client organizations- Proactively manage project cost, schedule, systems development, implementation and risk- Lead, mentor, and manage a globally staffed technical delivery team- Work with customer and client management teams on monthly revenue and staffing forecasting- Build credibility, establish rapport, and maintain communication with company and client stakeholders across varying levels- Consistently deliver projects on time and within budget- Provides improvements of standard delivery processes and delivery methodology across all services projects Show less

- Promoted to manage the customer relationship as well as oversee the project deployment of hosted Business-to-Business solutions directed toward strategic business and related organizational objectives- Provided top-level leadership managing a portfolio of 10 – 12 accounts with revenue of over $20M- Worked with customers to maintain continuous alignment of program scope and made recommendations to modify the program to enhance effectiveness- Oversaw and mentored multiple… Show more - Promoted to manage the customer relationship as well as oversee the project deployment of hosted Business-to-Business solutions directed toward strategic business and related organizational objectives- Provided top-level leadership managing a portfolio of 10 – 12 accounts with revenue of over $20M- Worked with customers to maintain continuous alignment of program scope and made recommendations to modify the program to enhance effectiveness- Oversaw and mentored multiple implementation project teams- Managed customer contracts including invoice review, approval, credits and renewals- Collaborated with customers on the pricing, planning and deployment of post-production initiatives Show less

- Successfully coordinated and implemented hosting of multiple client’s Business-to-Business solutions with revenue up to $8M - Proactively managed project costs, schedule, systems development, implementation and risk- Coached, mentored and led global technical teams ranging from 5 to 15 members- Built credibility, established rapport, and maintained communication with company and client stakeholders across multiple levels - Successfully completed projects by being on time and… Show more - Successfully coordinated and implemented hosting of multiple client’s Business-to-Business solutions with revenue up to $8M - Proactively managed project costs, schedule, systems development, implementation and risk- Coached, mentored and led global technical teams ranging from 5 to 15 members- Built credibility, established rapport, and maintained communication with company and client stakeholders across multiple levels - Successfully completed projects by being on time and within budget Show less

- Managed teams in the deployment of on-premise Electronic Data Interchange (EDI) and supply chain solutions- Coordinated the efforts of a global delivery team during implementation- Provided oversight to project budgets and schedules to ensure on-time and on-budget delivery- Supported Account Managers in new sales generation, qualification and follow up- Facilitated customer meetings to gain understanding of project scope and cost- Authorized contract, cost and scheduling… Show more - Managed teams in the deployment of on-premise Electronic Data Interchange (EDI) and supply chain solutions- Coordinated the efforts of a global delivery team during implementation- Provided oversight to project budgets and schedules to ensure on-time and on-budget delivery- Supported Account Managers in new sales generation, qualification and follow up- Facilitated customer meetings to gain understanding of project scope and cost- Authorized contract, cost and scheduling negotiations with customers- Determined project staffing and schedules - Collaborated with cross functional groups to determine product roadmap and solutions Show less

- Promoted to manage the core team that addressed customer specific supply chain enhancement solutions- Maintained targeted utilization rates for all team members- Developed and implemented best practice methodologies for solution deployment- Supported Account Managers in new sales generation- Gathered customer requirements to determine how to best address their needs- Oversaw project budgets and schedules to ensure on-time and on-budget delivery- Collaborated with… Show more - Promoted to manage the core team that addressed customer specific supply chain enhancement solutions- Maintained targeted utilization rates for all team members- Developed and implemented best practice methodologies for solution deployment- Supported Account Managers in new sales generation- Gathered customer requirements to determine how to best address their needs- Oversaw project budgets and schedules to ensure on-time and on-budget delivery- Collaborated with Product Management and Engineering teams on customer specific requests- Trained newly hired employees in software and processing Show less

- Handled key responsibilities within the Technical Support Team - Addressed issues/questions reported by customers and implementation teams- Simulated software defects and submitted fix requests for issue resolution- Reviewed and verified product solution knowledge base - Yantra Customer Support Advisory Committee (YCSC) administrator- Championed and administered the web-based forum used by customers- Developed the YCSC quarterly newsletter containing articles and… Show more - Handled key responsibilities within the Technical Support Team - Addressed issues/questions reported by customers and implementation teams- Simulated software defects and submitted fix requests for issue resolution- Reviewed and verified product solution knowledge base - Yantra Customer Support Advisory Committee (YCSC) administrator- Championed and administered the web-based forum used by customers- Developed the YCSC quarterly newsletter containing articles and information on Yantra’s product functionality, customer profiles, and company news- Organized and developed schedules, recruited participants and presenters, formulated topics and presentations for YCSC’s annual customer meetings Show less

Performed key Project Management activities in the implementation of warehouse management supply chain solutionso Facilitated all meetings, managed project budgets, project plans, and implementation timelines o Created detailed designs of software modifications, upgrades, and process plans o Diagnosed system and operational failures; identified and implemented solutions o Improved implementation strategies and company news/events within Professional Serviceso Selected to… Show more Performed key Project Management activities in the implementation of warehouse management supply chain solutionso Facilitated all meetings, managed project budgets, project plans, and implementation timelines o Created detailed designs of software modifications, upgrades, and process plans o Diagnosed system and operational failures; identified and implemented solutions o Improved implementation strategies and company news/events within Professional Serviceso Selected to participate in the hiring of new employees Show less

Performed key Project Management activities in the implementation of warehouse management supply chain solutionso Facilitated all meetings, managed project budgets, project plans, and implementation timelines o Created detailed designs of software modifications, upgrades, and process plans o Diagnosed system and operational failures; identified and implemented solutions Participated in the recruiting efforts of future employees