Steven Bauer Email & Phone Number

Phoenix, Arizona, United States

• Perform high-level crisis case management and provide clients with resource solutions tailored to their specific needs. • Assist with recruiting and development of new staff members to ensure an understanding of role responsibilities, expectations, and performance metrics. • Responsible for creating and updating SOPs to meet organizational needs. • Lead team meetings to provide process updates and training. • Foster interdepartmental relationships and work to ensure process continuity within the organization.• Communicate services with customers via phone, email, and in person in a timely, courteous, compassionate, and professional manner.• Record detailed and accurate information. • Compassionately discuss sensitive issues, including end-of-life services, euthanasia, etc.

Phoenix, Arizona Area

• Trained and provided support for all Animal Experience Volunteers in accordance with three levels of care and training protocols, policies, and procedures. • Designed, developed, and delivered training programs. • Evaluated training practices and made suggestions for future improvements.• Maintained, effectively communicated, and organized training sessions.• Provided outstanding customer service to all internal and external customers.• Assisted in the training of new staff members. • Documented and completed all appropriate information in the computer system.

Flagstaff, Arizona Area

• Supervised kitchen staff of up to 20 employees a day. • Oversaw operation of entire line and prep kitchen to ensure best-quality product. • Managed scheduling, staffing, ordering, and labor costs and adjusted accordingly. • Developed kitchen staff through training, disciplinary action, and performance reviews. • Completed invoicing in a timely manner.

Associate Of Arts - Aa, Management, Organizational Management, And General Business., 4.0

Activities and Societies: Phi Theta Kappa Honor Society

Certificate, Human Resources, Management, Organizational Leadership, General Business., 4.0

Activities and Societies: Phi Theta Kappa Honor Society

High School Diploma