- Developed PRDs and PR/FAQs for several conversational AI features- Familiarity with NLP, NLU, ASR and related conversational AI capabilities- Launched revamped developer portal to streamline onboarding experience for users- Launched new IAM system that introduced 'organizations' into the platform. This allowed for teams to work within the same Symbl account- Represented Symbl at API World 2022 as keynote speaker. Discussed concepts for using inspiration and storytelling to create compelling API experiences- Developed key metrics and dashboards in Pendo and leveraged other insights from Moesif - Engaged with customers, DevRel, and customer support teams- Worked collaboratively with data science and engineering teams for developing and launching POCs and features

- Launched API Builder within Postman v9 to bring together API design, development, testing, and monitoring - Launched improvements to GitHub integration for synching API definitions between remote repos and Postman- Conceived, prototyped, and launched Operations API which provided a common abstraction for defining and accessing API operations from different specification formats; enabled synchronizing API Docs with API definitions- Analyzed data in Looker, spoke with customers/users, and worked cross-functionally with DevRel and Sales Engineers to identify and vet product ideas

- Oversaw API gateways (NGINX) in a global, multi-region deployment using BFF pattern for network integrations, mobile device access, and partner API access- Handled strict privacy and security needs such as GDPR, CCAP- Implemented HTTP/2 capabilities to meet the needs of customers requiring high throughput, low latency services- Launched a configurable streaming API that could push data to clients over a persistent connection - API design & governance- Delivered and supported network integrations via synchronous APIs with AT&T and Telenor- Supported API integrations with mobile SDKs and headless apps for Samsung- SIP integrations into VoLTE telecom networks using telephony application server (TAS) hosting custom middleware- Implemented "honeypot" infrastructure with Twilio and Bandwidth to increase fraud and spam detection capabilities- Supported 3G network integration POC

- Productized and managed APIs and platform services powering several client-side web applications and our internal administrative system- Consolidated cloud billing, quoting, electronic data interchange, claims reimbursement, insurance product configurations and rates, and rules engine. - Experience with enterprise B2B & B2B2C products and features- Lead modernization of platform into AWS, increasing scalability of services and significant performance gains- Gathered detailed functional and non-functional requirements from end-users, business stakeholders, collaborated with the development team to identify and document features as well as architectural design impacts- Developed metrics and performed analytics to improve products and processes as a way of increasing profitability- Acted as Product Owner in an Agile Scrum development environment- Presented and defended ideas, business cases, and product roadmaps to the executive leadership, engineering, and other department leaders across the organization- Worked closely with engineers on the design of systems that support new product features and jointly resolved problems when they arise- Distilled complex technical issues to their essential elements and communicated those elements as necessary to non-technical audiences

- I was integral to the success of numerous projects involving system development, integrations with external systems, and financial analysis- Elicited software requirements from business stakeholders (compliance, sales, engineering, finance/accounting, customer success, and account management) for numerous projects including a proprietary online insurance marketplace/private exchange- Provided market research and competitor analysis- Participated corporate strategy meetings and was involved with implementation of the Balanced Scorecard- Created and managed user stories in product backlog- Developed additional artifacts including use cases, business rules, and workflows- Worked directly with developers throughout the SDLC to ensure development met stakeholder requirements- Coordinated and worked across multiple simultaneous SCRUM teams- Mapped business process and data workflows- Developed and executed internal and external market & user surveys- Provided statistical analysis of survey results- Created custom applications using Excel VBA to replace manual processes and increase productivity

- Developed training curriculum- Handled accounting and marketing activities- Created and maintained web applications and websites which provide online training and student management capabilities (C#, JavaScript, CSS, HTML)- Built stored procedures and data stores (MSSQL)- Created interfaces for accessing backend services using ADO.NET and LINQ2SQL - Designed graphics in Photoshop and Illustrator- Created 3D models and processed motion capture animation data using Autodesk Maya and Motion Builder- Developed training videos using Premier and post-production work in After Effects

- Elicited requirements for internal and client-facing applications- Helped in implementation of Agile Scrum- Met with key stakeholders and subject matter experts to understand business needs- Created and managed user stories in product backlog

- Supported several Health Information Technology (HIT) projects within the Department of Veterans Affairs (VA) including a number of VA clinical registries and the MyHealtheVet personal health record.- Elicited software requirements from both clinical and technical stakeholders- Developed requirements documentation, workflow diagrams, functional requirements, and use cases- Developed test plans and related documentation for application testing and code reviews- Worked as part of the VA’s Program Management Office (PMO) to driving efficiency for project teams in the MyHealtheVet personal health record (PHR) initiative- Worked to ensure compliance with VA SDLC requirements and communicate that with project managers- Coordinated activities with content writers, UX designers, and project managers - Managed the Harris project schedule- Developed custom application to dynamically build weekly status reports and dashboards for stakeholders- Drafted the project management and communications plans- Supported field testing activities through the development of a data entry system within their field testing repository

My work with The Lewin Group focused on health and health policy research, particularly in the domain of long-term care. - Conducted quantitative analysis, statistical modeling, and economic analysis, which included predicting the statewide economic impact to the California of discontinuing specific health services- Performed literature reviews of clinical and academic research, including synthesizing findings on the outcomes of patients with non-vertebral fractures in post-acute settings for Eli Lilly- Refactored an Excel-based VBA program to compile and generate monthly reports for the Head Start program; this eliminated 50 hours of manual labor and replaced it with a 1 minute process- Helped in actuarial analysis, developed and administered workforce surveys, and performed cohort analysis of supplying Minnesota's long-term care work force with state-provided health benefits- Researched and predicted impacts of proposed tort reform in Tennessee to limit damages in nursing homes litigation, and identified statistically significant drivers that increase the probability of litigation- Conducted site visits, focus groups, and interviews for research projects- Applied for IRB approval for research- Used SAS, Stata, and SPSS for statistical analysis: linear regression, vector auto regression, ANOVA, multi-variate regression, time-to-event models, logistic regression, etc.- Worked with large data sets from CMS, BLS, and managed Access database

While I was employed as a research assistant within UW's Center for American Politics and Public Policy, I was involved in two major research projects including one that resulted in an article published in the Policy Studies Journal. The Policy Agendas Project (now https://www.comparativeagendas.net/)- Coded policy data from a variety of sources including: congressional hearings, public laws, Presidential Public Papers, Congressional Quarterly, and New York Times articles- Utilized critical thinking and analytic abilities to decipher relevant information from this wide range of sourcesHomeland Security and Shared Risk Project - Collected and coded policy data related to emergent domestic threats (e.g. public health emergencies and response, information and technology security, natural disasters, and terrorism). - Reviewed coding data using inter-rater reliability scores to identify and discuss coding and protocol issues during weekly staff meetings during- Offered recommendations for how to correct issues and streamline the coding process

- Managed a multi-supplier supply chain to produce physical media- Secured distribution deals for domestic and international sales of recorded music - Identified artists to be featured on the label- Negotiated contract terms with the artist/management- Managed company finances and accounting- Developed marketing and sales strategies

- Installed and provided maintenance support for TSC-100A and TSC-93B satellite communications terminals- Operated overseas during Operation Enduring Freedom, installing and maintaining satellite communications for base operations- Keyed cryptographic equipment and followed Air Force procedures for destroying COMSEC material- Served as Facility Team Chief and Shift Supervisor- Provided status updates- Ensured compliance with Air Force operating procedures- Conducted technical training for subordinates in satellite communications principles- Numerous awards and medals including Basic Training Honor Graduate, National Defense Service Medal, Air Force Overseas Service Ribbon

- Used critical thinking skills to troubleshoot and repair network problems in high-capacity fiber optic systems- Operational experience installing and repairing everything from DS0, DS1, DS3 to Optical Carrier (OC) level 192, Nortel OpTera, VoIP, and DSL- Provided customer support to business clients- Supported fiber splicing tasks- Coordinated response and resolution with clients, vendors, management and other telecommunications companies - Recognized as "Employee of the Quarter" for Q4 2001