Steven Baxter Email & Phone Number

San Francisco, Ca, Us

Seattle, Washington, Us

- Developed PRDs and PR/FAQs for several conversational AI features- Familiarity with NLP, NLU, ASR and related conversational AI capabilities- Launched revamped developer portal to streamline onboarding experience for users- Launched new IAM system that introduced 'organizations' into the platform. This allowed for teams to work within the same Symbl account- Represented Symbl at API World 2022 as keynote speaker. Discussed concepts for using inspiration and storytelling to create compelling API experiences- Developed key metrics and dashboards in Pendo and leveraged other insights from Moesif - Engaged with customers, DevRel, and customer support teams- Worked collaboratively with data science and engineering teams for developing and launching POCs and features

San Francisco, California, Us

- Launched API Builder within Postman v9 to bring together API design, development, testing, and monitoring - Launched improvements to GitHub integration for synching API definitions between remote repos and Postman- Conceived, prototyped, and launched Operations API which provided a common abstraction for defining and accessing API operations from different specification formats; enabled synchronizing API Docs with API definitions- Analyzed data in Looker, spoke with customers/users, and worked cross-functionally with DevRel and Sales Engineers to identify and vet product ideas

Seattle, Washington, Us

- Oversaw API gateways (NGINX) in a global, multi-region deployment using BFF pattern for network integrations, mobile device access, and partner API access- Handled strict privacy and security needs such as GDPR, CCAP- Implemented HTTP/2 capabilities to meet the needs of customers requiring high throughput, low latency services- Launched a configurable streaming API that could push data to clients over a persistent connection - API design & governance- Delivered and supported network integrations via synchronous APIs with AT&T and Telenor- Supported API integrations with mobile SDKs and headless apps for Samsung- SIP integrations into VoLTE telecom networks using telephony application server (TAS) hosting custom middleware- Implemented "honeypot" infrastructure with Twilio and Bandwidth to increase fraud and spam detection capabilities- Supported 3G network integration POC

Mukilteo, Wa, Us

- Productized and managed APIs and platform services powering several client-side web applications and our internal administrative system- Consolidated cloud billing, quoting, electronic data interchange, claims reimbursement, insurance product configurations and rates, and rules engine. - Experience with enterprise B2B & B2B2C products and features- Lead modernization of platform into AWS, increasing scalability of services and significant performance gains- Gathered detailed functional and non-functional requirements from end-users, business stakeholders, collaborated with the development team to identify and document features as well as architectural design impacts- Developed metrics and performed analytics to improve products and processes as a way of increasing profitability- Acted as Product Owner in an Agile Scrum development environment- Presented and defended ideas, business cases, and product roadmaps to the executive leadership, engineering, and other department leaders across the organization- Worked closely with engineers on the design of systems that support new product features and jointly resolved problems when they arise- Distilled complex technical issues to their essential elements and communicated those elements as necessary to non-technical audiences

Mukilteo, Wa, Us

- I was integral to the success of numerous projects involving system development, integrations with external systems, and financial analysis- Elicited software requirements from business stakeholders (compliance, sales, engineering, finance/accounting, customer success, and account management) for numerous projects including a proprietary online insurance marketplace/private exchange- Provided market research and competitor analysis- Participated corporate strategy meetings and was involved with implementation of the Balanced Scorecard- Created and managed user stories in product backlog- Developed additional artifacts including use cases, business rules, and workflows- Worked directly with developers throughout the SDLC to ensure development met stakeholder requirements- Coordinated and worked across multiple simultaneous SCRUM teams- Mapped business process and data workflows- Developed and executed internal and external market & user surveys- Provided statistical analysis of survey results- Created custom applications using Excel VBA to replace manual processes and increase productivity

Seattle, Wa, Us

- Developed training curriculum- Handled accounting and marketing activities- Created and maintained web applications and websites which provide online training and student management capabilities (C#, JavaScript, CSS, HTML)- Built stored procedures and data stores (MSSQL)- Created interfaces for accessing backend services using ADO.NET and LINQ2SQL - Designed graphics in Photoshop and Illustrator- Created 3D models and processed motion capture animation data using Autodesk Maya and Motion Builder- Developed training videos using Premier and post-production work in After Effects

Bellevue, Washington, Us

- Elicited requirements for internal and client-facing applications- Helped in implementation of Agile Scrum- Met with key stakeholders and subject matter experts to understand business needs- Created and managed user stories in product backlog

Melbourne, Florida, Us

- Supported several Health Information Technology (HIT) projects within the Department of Veterans Affairs (VA) including a number of VA clinical registries and the MyHealtheVet personal health record.- Elicited software requirements from both clinical and technical stakeholders- Developed requirements documentation, workflow diagrams, functional requirements, and use cases- Developed test plans and related documentation for application testing and code reviews- Worked as part of the VA’s Program Management Office (PMO) to driving efficiency for project teams in the MyHealtheVet personal health record (PHR) initiative- Worked to ensure compliance with VA SDLC requirements and communicate that with project managers- Coordinated activities with content writers, UX designers, and project managers - Managed the Harris project schedule- Developed custom application to dynamically build weekly status reports and dashboards for stakeholders- Drafted the project management and communications plans- Supported field testing activities through the development of a data entry system within their field testing repository

Falls Church, Virginia, Us

My work with The Lewin Group focused on health and health policy research, particularly in the domain of long-term care. - Conducted quantitative analysis, statistical modeling, and economic analysis, which included predicting the statewide economic impact to the California of discontinuing specific health services- Performed literature reviews of clinical and academic research, including synthesizing findings on the outcomes of patients with non-vertebral fractures in post-acute settings for Eli Lilly- Refactored an Excel-based VBA program to compile and generate monthly reports for the Head Start program; this eliminated 50 hours of manual labor and replaced it with a 1 minute process- Helped in actuarial analysis, developed and administered workforce surveys, and performed cohort analysis of supplying Minnesota's long-term care work force with state-provided health benefits- Researched and predicted impacts of proposed tort reform in Tennessee to limit damages in nursing homes litigation, and identified statistically significant drivers that increase the probability of litigation- Conducted site visits, focus groups, and interviews for research projects- Applied for IRB approval for research- Used SAS, Stata, and SPSS for statistical analysis: linear regression, vector auto regression, ANOVA, multi-variate regression, time-to-event models, logistic regression, etc.- Worked with large data sets from CMS, BLS, and managed Access database

Seattle, Wa, Us

While I was employed as a research assistant within UW's Center for American Politics and Public Policy, I was involved in two major research projects including one that resulted in an article published in the Policy Studies Journal. The Policy Agendas Project (now https://www.comparativeagendas.net/)- Coded policy data from a variety of sources including: congressional hearings, public laws, Presidential Public Papers, Congressional Quarterly, and New York Times articles- Utilized critical thinking and analytic abilities to decipher relevant information from this wide range of sourcesHomeland Security and Shared Risk Project - Collected and coded policy data related to emergent domestic threats (e.g. public health emergencies and response, information and technology security, natural disasters, and terrorism). - Reviewed coding data using inter-rater reliability scores to identify and discuss coding and protocol issues during weekly staff meetings during- Offered recommendations for how to correct issues and streamline the coding process

- Managed a multi-supplier supply chain to produce physical media- Secured distribution deals for domestic and international sales of recorded music - Identified artists to be featured on the label- Negotiated contract terms with the artist/management- Managed company finances and accounting- Developed marketing and sales strategies

- Installed and provided maintenance support for TSC-100A and TSC-93B satellite communications terminals- Operated overseas during Operation Enduring Freedom, installing and maintaining satellite communications for base operations- Keyed cryptographic equipment and followed Air Force procedures for destroying COMSEC material- Served as Facility Team Chief and Shift Supervisor- Provided status updates- Ensured compliance with Air Force operating procedures- Conducted technical training for subordinates in satellite communications principles- Numerous awards and medals including Basic Training Honor Graduate, National Defense Service Medal, Air Force Overseas Service Ribbon

- Used critical thinking skills to troubleshoot and repair network problems in high-capacity fiber optic systems- Operational experience installing and repairing everything from DS0, DS1, DS3 to Optical Carrier (OC) level 192, Nortel OpTera, VoIP, and DSL- Provided customer support to business clients- Supported fiber splicing tasks- Coordinated response and resolution with clients, vendors, management and other telecommunications companies - Recognized as "Employee of the Quarter" for Q4 2001