Steven Bayer Email and Phone Number
Steven Bayer work email
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Steven Bayer personal email
A people-first, impact driven leader with over 25 years' global experience delivering at a strategic, business, and operational level. I have a unique background driving change through digital transformation programs based on significant expertise in User experience (UX), and a successful career as an elite level sports coach and triple Olympian. Experienced at building high performing teams and transforming culture whilst managing and influencing C-Suite stakeholders.1. Successful track record of 5 global transformation and innovation programmes and over 75 data driven projects and proofs of concept delivered over the last 5 years, e.g. UBS and CS digital integration - M365 suite and CS HR platform transformation.2. Senior Leader with significant consulting experience working globally for Vodafone, Samsung, O2, BBC, Visa, NHS, Honda, Jaguar, and more recently in-house for UBS and CS.3. Operating at the intersection of human capabilities, technology and innovation - with one eye on the AI revolution.4. Transformed Credit Suisse’s ability to put the customer first and at the heart of all digital transformation initiatives through the adoption of a global design system, the implementation of a state-of-the-art UX Lab, and centralising all insights into a global database.5. Grounded in UX. An expert in people and strategy. Impact and solution oriented.6. Specialised in Design Thinking, Digital transformation, Change management and transforming cultures having worked in the UK, Belgium and Switzerland.7. Extensive C-level stakeholder management experience across a number of Technology and Financial Services Organisations.8. Three time Olympic medal coach in Field Hockey Gold - Tokyo 2020 / Silver – Rio 2016 / Bronze – London 2012.9. Continuous learning and devlopment in building highly effective teams in business built on 3 succesful Olympic cycles since 2009 through to Paris in 2024
Credit Suisse
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Head Of User ExperienceCredit Suisse Apr 2021 - PresentZurich, Ch+ Strategized, designed & delivered across the digital transformation program for the recent global migration of 50k employees from Credit Suisse to UBS with a focus on the M365 suite.+ Delivered the change management aspects of the global roll out of Microsoft 365 across CS – delivering significant benefits across the enterprise including a 65% reduction of the collaboration of the on premise estate and an enhanced ability for employees to work seamlessly both in office and remotely.+ Managed the digital transformation of a new global HR platform rolled out across the organisation.+ Transformed Credit Suisse’s ability to put the customer first and at the heart of all digital transformation initiatives. Through the initiation, review and delivery of system and process optimisations. These include the digital adoption of M365, the onboarding of a global design system, and centralising all insights into a global database.+ Created a new platform that delivered the full breadth of Credit Suisse’s research product to clients.
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Head Of User ResearchCredit Suisse Mar 2020 - Apr 2021Zurich, Ch+ Initiated, implemented and ultimately managed a world leading UX Lab facility that has resulted in changing the understanding of our clients’ needs and enabling the transformation towards first class design and development delivery.+ The UX Lab operated at an 80% implementation of recommendations rate due to the bespoke collaboration process across all project teams.
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User Researcher LeadCredit Suisse Dec 2018 - Mar 2020Zurich, Ch+ Designed and delivered education and training programs for User Research to Senior management across the organisation to help them understand the value and impact it has and how to embed it into their current processes.+ Created a global UX research community to share insights and knowledge across the organisation.
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Senior User ResearcherCredit Suisse Apr 2018 - Dec 2018Zurich, Ch+ Initiated and delivered a bespoke heuristic evaluation tool for the financial industry based on the ISO 2941 to enable efficient and robust evaluations of digital platforms.+ Responsible for the management and delivery of user research within Global Marketing.
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Belgium High Performance Goalkeeper ManagerHockey Belgium May 2015 - PresentAuderghem, Région De Bruxelles-Capitale, Be+ Three time Olympic medal coach Gold - Tokyo 2020 / Silver – Rio 2016 / Bronze – London 2012 (GB Women)+ Two time World Cup medal coach Silver - India 2022 / Gold - India 2018 + Multiple European medal coach Gold x1 / Silver x 2 / Bronze x 2+ Coached 4 different goalkeepers to the Federation of International Hockey (FIH) World's best goalkeepers since 2012.+ Currently working with the Belgium Senior mens national team.+ Former coach to both the Belgium Senior men and women international teams up to 2018. + Responsible for the management of all other GK coaches+ Responsible for the design and delivery of the goalkeeping programme in Belgium. -
Senior ConsultantAdvisory & Ux Consultant Apr 2015 - Mar 2020+ Senior UX & Usability consultant specialising in user-centred design and behavioural research. + Worked across a wide variety of industries including mobile telecoms, transport, health and well-being and energy.+ Project managed both EU & UK funded projects and worked remotely with companies from the USA. + Worked in small and large teams both on short and long-term projects either remotely or on-site.
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Senior ConsultantSystem Concepts Jan 2013 - May 2015London, England, Gb+ Responsible for management and provision of usability related consultancy services to a varying portfolio of clients based in the UK, EU & worldwide e.g. BBC, O2, Samsung, Vodafone.+ Usability consultancy involves the use of specialist skills across the user centred design spectrum. + Experience in design across all digital platforms+ Experienced in project management - plan, report and delivery were essential along with excellent communication and high quality deliverables.+ Responsible for managing budgets and employees.+ Preparing and writing proposals for new projects across a wide variety of industries e.g. mobile telecoms, new technologies, transport, health & well-being.+ Sustaining and creating new networks & connections e.g. RSA engage network, Sport Special interest group.• Delivering reports, presentation and dissemination of information to clients e.g. Vodafone, Amadeus. -
Great Britain Goalkeeper CoachEngland And Great Britain Hockey 2006 - Dec 2012Marlow, Gb+ Olympic bronze medal coach at London 2012 with Great Britain Women's team.+ Great Britain & England Hockey coach specialising in goalkeeping. + I represented England as an U21 international. Due to injury I began coaching and it has become a real passion in my life. + Alongside GB & England I also coach children who are just beginning in the sport. Delivery, communication and feedback are key components of this role. -
Research ConsultantLoughborough University Nov 2001 - Dec 2012Loughborough, Leicestershire, Gb+ Specialised in user centred design and user research.+ Working for an in-house research and consultancy organisation called the Ergonomic & Safety Research Institute (ESRI).+ Responsible for management and provision of human factor related research services to a varying portfolio of clients based in the UK and EU e.g. Toyota, Eon, UK Sport+ Delivered 20 published academic journal / paper / articles.+ Research involved the use of specialist skills. These include usability, user centred design, holistic design, user requirements, behaviour studies, cultural probes, scenario creation and mobile mapping are just a snapshot of the skills adopted in delivering a high quality end product+ Project management - delivering on time and with quality. Managing budgets and staff throughout.+ Sustaining and creating new networks e.g. Framework 7, UCD network, Sport SIG + Presentation and dissemination of information to clients e.g. Honda, VTT, Nuance+ Web manager qualified in Macromedia software
Steven Bayer Skills
Steven Bayer Education Details
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Loughborough UniversityErgonomics -
Millfield School
Frequently Asked Questions about Steven Bayer
What company does Steven Bayer work for?
Steven Bayer works for Credit Suisse
What is Steven Bayer's role at the current company?
Steven Bayer's current role is Digital & Transformation Leader / Building high performance teams & transforming culture / Olympic Champion Coach / Field Hockey.
What is Steven Bayer's email address?
Steven Bayer's email address is s.****@****o.ac.uk
What schools did Steven Bayer attend?
Steven Bayer attended Loughborough University, Millfield School.
What skills is Steven Bayer known for?
Steven Bayer has skills like User Centred Design, Holistic Design, User Requirements Elicitation, Scenario Creation, Cultural Probes, Storytelling, Mobile Mapping, Coaching, User Centered Design, Analysis, Teaching, User Research.
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