Steven Beard Email & Phone Number

Lynchburg, Virginia, United States

Partner with Rate Action Implementation and Rate Action Capabilities agile teams to assist with testing output reviews & provide production checkout support following each LTC Admin ReleasePartner with Product Owners to ensure that policyholder letter changes for rate action implementations are tracked and implemented correctly into production; assist with post-production letter reviewResearch any escalations or post-rate action implementation related issuesMonitor and investigate… Show more Partner with Rate Action Implementation and Rate Action Capabilities agile teams to assist with testing output reviews & provide production checkout support following each LTC Admin ReleasePartner with Product Owners to ensure that policyholder letter changes for rate action implementations are tracked and implemented correctly into production; assist with post-production letter reviewResearch any escalations or post-rate action implementation related issuesMonitor and investigate policies on missing rate action & no quote letter reports; work with IT to take appropriate actionAssist with creating checklists & data files for rate action implementations for each rate action approvalOwnership of Future Rate Increase Plan tracking & updates for Consumer Web, IFA Letters, and Settlement Letters Show less

Lynchburg, Va, United States

Investing consist of maintenance, property management, and providing housing for tenants to produce a cash flowing residual income. This includes researching and analyzing property areas/ demographics, negotiations with sellers, predicting repairs for any rehab work, and producing a budget for my cash flow analysis.For my second project rehabbing my second property, I managed 2 different crews to completely renovate the upstairs bathrooms, all flooring, new lighting, and wall repairs. I… Show more Investing consist of maintenance, property management, and providing housing for tenants to produce a cash flowing residual income. This includes researching and analyzing property areas/ demographics, negotiations with sellers, predicting repairs for any rehab work, and producing a budget for my cash flow analysis.For my second project rehabbing my second property, I managed 2 different crews to completely renovate the upstairs bathrooms, all flooring, new lighting, and wall repairs. I had the property listed for rent after successfully predicting two and a half months of renovation. Show less

United States

As an experienced front desk manager, I’ve been promoted to assist the general manager by directing daily duties for business operations. As the assistant manager, I supervise the front desk staff, foster cross functional teamwork, train new employees, delegate daily tasks, procure products, run daily meetings, address issues with critical problem solving techniques, ensure company policies are followed, and interact and reply to guest service reviews. Customer satisfaction is our highest… Show more As an experienced front desk manager, I’ve been promoted to assist the general manager by directing daily duties for business operations. As the assistant manager, I supervise the front desk staff, foster cross functional teamwork, train new employees, delegate daily tasks, procure products, run daily meetings, address issues with critical problem solving techniques, ensure company policies are followed, and interact and reply to guest service reviews. Customer satisfaction is our highest priority. Show less

Lynchburg, Virginia, United States

Assisted the general and assistant general manager with daily tasks to increase revenue, organize documents, and maintained the #1 status hotel in Lynchburg. Impacted customer satisfaction scores holding a perfect average of a 5.0 excellent rating on TripAdvisor, and the scores increased by 34% moving the hotel rating to the #2 Comfort Inn & Suites in the nation. Trained new front desk personnel with company training simulations, role modeling ethics, orchestrating team building exercises… Show more Assisted the general and assistant general manager with daily tasks to increase revenue, organize documents, and maintained the #1 status hotel in Lynchburg. Impacted customer satisfaction scores holding a perfect average of a 5.0 excellent rating on TripAdvisor, and the scores increased by 34% moving the hotel rating to the #2 Comfort Inn & Suites in the nation. Trained new front desk personnel with company training simulations, role modeling ethics, orchestrating team building exercises, developing group meetings, and improving staff performance by correcting incorrect behaviors Show less

Lynchburg, Virginia, United States

I have mastered customer service at this job by providing an extraordinary sense of customer satisfaction. While going the second mile to meet customers needs, I maximized Sleep Inn’s Revenue Per Available Room by obtaining many customer satisfaction surveys, thus boosting guest clientele. By increasing our rank with the online survey system, Sleep Inn became a more reliable hotel to stay for traveling business personnel as well as leisure guests. I was given responsibility for the second shift… Show more I have mastered customer service at this job by providing an extraordinary sense of customer satisfaction. While going the second mile to meet customers needs, I maximized Sleep Inn’s Revenue Per Available Room by obtaining many customer satisfaction surveys, thus boosting guest clientele. By increasing our rank with the online survey system, Sleep Inn became a more reliable hotel to stay for traveling business personnel as well as leisure guests. I was given responsibility for the second shift personnel to be trained, motivated, and corrected if mistakes occurred. Show less

Lynchburg, Virginia, United States

As a front line sales person meeting and greeting guest at the front desk, I was solely responsible for our retail sales goals while providing the best customer service Virginia has ever seen. I executed selling rooms that resulted in our sales reports increasing with a whopping 94% of rooms sold per day or RevPAR while keeping a high sale of Average Daily Rate (ADR) of $109 per room. I also was entrusted to train new employees on how the front desk operates from teaching how our POS system… Show more As a front line sales person meeting and greeting guest at the front desk, I was solely responsible for our retail sales goals while providing the best customer service Virginia has ever seen. I executed selling rooms that resulted in our sales reports increasing with a whopping 94% of rooms sold per day or RevPAR while keeping a high sale of Average Daily Rate (ADR) of $109 per room. I also was entrusted to train new employees on how the front desk operates from teaching how our POS system works to maintaining a clean work environment. In leading and supervising newly trained employees, I created a small team that knew our sales goals, implemented my strategies for keeping guest happy, and promoted a happy workplace. Show less

Lynchburg, Virginia, United States

I maintained a high level of customer service by actively listening to what all customers were having problems with, from wanting to purchase a cheap mattress to spinal issues. This strategy allowed me to gauge customers by meeting their needs and sell the proper merchandise that my store had to offer. This sales strategy allowed me to meet my sales quota of $75,000 per month and met the store quota on a monthly basis selling an average of $130,000 per month. At the end of every day, I’d… Show more I maintained a high level of customer service by actively listening to what all customers were having problems with, from wanting to purchase a cheap mattress to spinal issues. This strategy allowed me to gauge customers by meeting their needs and sell the proper merchandise that my store had to offer. This sales strategy allowed me to meet my sales quota of $75,000 per month and met the store quota on a monthly basis selling an average of $130,000 per month. At the end of every day, I’d document my sales and fax/ email them to the corporate office. I was also trusted with the responsibility of depositing the money earned for the day the next business day prior to opening the store on a regular basis. Show less