Worked extensively with the ServiceNow platform to manage and optimize services and requests, ensuring they were accessible and client oriented. Developed over 20 new requests, resolved missing or outdated requests, and organized requests with the correct services. Updated and organized service offering pages, making them more intuitive. Authored knowledge articles to streamline incident handling, managed ticket queues, and tested email notifications to ensure accuracy.

Focused on exceeding targets through exceptional customer service and in-depth product knowledge. Proficient in communication, building rapport, and driving sales in a fast-paced environment. Efficient in customer satisfaction and issue resolution. Up to date with technology to provide informed assistance.

Giving one on one help to students with programming concepts and time management.

Dedicated preceptor for a Java programming class, offering valuable guidance to students in understanding and implementing Java code. Through weekly office hours, I provide individualized support, helping students troubleshoot their challenges in projects, improve their coding skills, and understanding fundamental programming concepts.

Performing routine maintenance on over 1200 vehicles, ensuring optimal performance and safety. Collaborated effectively with a team to meet customer needs and improve service efficiency.

Managed and closed the produce department, ensuring that products were well-stocked and displayed attractively. Received and signed for over 300 shipments, ensuring accuracy and quality control.