Steven Blake Email & Phone Number

As a highly experienced Practice Manager I have taken the business on a extensive journey of development and growth for the past decade, consistently ensuring year on year growth of 5% or more in a volatile and competitive market. Competently steered the business through the pandemic and delivered exceptionally high standards of compliance around patient, customer and staff safety which changed regularly. This was all done by strategically planning short term and long term to maintain delivery… Show more As a highly experienced Practice Manager I have taken the business on a extensive journey of development and growth for the past decade, consistently ensuring year on year growth of 5% or more in a volatile and competitive market. Competently steered the business through the pandemic and delivered exceptionally high standards of compliance around patient, customer and staff safety which changed regularly. This was all done by strategically planning short term and long term to maintain delivery of KPI's. Constant development of staff by strategic planning and efficient execution of robust staff training plan, creating business leaders for the future within the sector as well as externally. Show less

Through inspirational leadership and effective management I developed staff to establish a strong and cohesive team. Established team members into key positions to deliver governing bodies SOP's as well as the company's, and delivered strong pharmacy growth. Positively managed strong personalities within professional population of staff and developed key relationships for growth and expansion of possible additional services. Stock loss reduced with aggressive plan and training of staff to… Show more Through inspirational leadership and effective management I developed staff to establish a strong and cohesive team. Established team members into key positions to deliver governing bodies SOP's as well as the company's, and delivered strong pharmacy growth. Positively managed strong personalities within professional population of staff and developed key relationships for growth and expansion of possible additional services. Stock loss reduced with aggressive plan and training of staff to create great wealth of understanding and ownership of stock management and company operational platform. Also bolstered by cementing strong relationship with area loss prevention team as well as store security presence. Sales increase of 8% yr on yr and stock loss 1.5% of sales ( previously 5%) Show less

Reinvigorated stagnant business that had been without leadership for a prolonged period. Starting from the bottom retrained all staff, performance management, embedded best practice and improved understanding and compliance across all key business operational platforms. Reviewed SOP's and held to account poor performance. Through training and coaching developed staff to deliver higher and more consistent levels of customer care (From 60% to 93% on CCM). Celebrated success to reinforce and… Show more Reinvigorated stagnant business that had been without leadership for a prolonged period. Starting from the bottom retrained all staff, performance management, embedded best practice and improved understanding and compliance across all key business operational platforms. Reviewed SOP's and held to account poor performance. Through training and coaching developed staff to deliver higher and more consistent levels of customer care (From 60% to 93% on CCM). Celebrated success to reinforce and recognise positive journey. Streamlined operational platform and conducted review of staffing model so as to distribute skills accordingly. Large improvement on stock loss due to training and shifting of skill set to support business needs. Strong movement on sales with forecast to deliver on budget. Show less

Brought in to support key business in the area to deliver strong KPI's for Christmas period. Managed both sales team and operational teams, developing, coaching and holding to account. Embed best practices and compliance key measures. Delivered training to whole store on both sales and operations objectives for period delivering strong sales of 12% increase and previous year. Also improved store operational platform by defining key training needs within store and reconfiguring staff profile.

Hertfordshire, England, United Kingdom

Instrumental in the consultation, design and delivery of key company customer care project. Analysed three businesses within allocated region, liaised with store managers and worked collaboratively to establish best strategic approach for success. Coached senior management and management team to enable delivery of project and effective use of CCM tool. Remotely supporting understanding and challenges in delivering KPI's on completing delivery of project within business. In each business… Show more Instrumental in the consultation, design and delivery of key company customer care project. Analysed three businesses within allocated region, liaised with store managers and worked collaboratively to establish best strategic approach for success. Coached senior management and management team to enable delivery of project and effective use of CCM tool. Remotely supporting understanding and challenges in delivering KPI's on completing delivery of project within business. In each business managing change, expectations and journey so as to see consistent growth and sustained levels of customer care. In each store I trained and mentored a customer care lead who championed the project once I had moved on to the next business. I continued to support, challenge and inspire these leaders both directly and remotely whilst rolling out project to the rest of the Area. My area realised and maintained 93% on CCM and in top 5 areas for the company. Show less

After being head hunted from Boots opticians where I had embarked on my first managerial post, I started my career within the Pharmacy sector. With passion, energy and pace I took a store which was under performing in all areas to winning Store of the year. This was achieved principally by unifying the team and training all staff in all areas so as to ensure a greater depth of knowledge and skills. Took the team through all aspects of change supporting them with regular and in depth… Show more After being head hunted from Boots opticians where I had embarked on my first managerial post, I started my career within the Pharmacy sector. With passion, energy and pace I took a store which was under performing in all areas to winning Store of the year. This was achieved principally by unifying the team and training all staff in all areas so as to ensure a greater depth of knowledge and skills. Took the team through all aspects of change supporting them with regular and in depth performance reviews and celebration of success. Greatly affected the profit loss within the store by the level of training undertaken, individual ownership from staff, re configuring the staff profile and also the operational platform. Show less