Steven Bolin, Mpa Email & Phone Number

Santa Fe, Nm, Us

Santa Fe, New Mexico, United States

Santa Fe, New Mexico, United States

Greater San Diego Area

Maintains a working knowledge of all regularly scheduled volunteers including their names,roles, skill levels, qualifications and training requirements while fostering positive, ongoing working relationships;Serves as primary point of contact and follows up with volunteers--past, present, and future--listening to concerns, formulating solutions, and supporting during emotionally difficult situations;Creates a warm and welcoming environment for volunteers in the Volunteer Center that is cleanand well organized, ensuring info and volunteer recognition visuals;Leads Service Planning Sessions including a presentation element, interview, a campus tour,and service projects in addition to determining volunteer placement in appropriate roles from Service Planning Session interview;Provides mentor shifts for foundation level animal care volunteers as needed;Coordinates Volunteer Impact Step Up process and reviews Step Up applications and candidate qualifications to recommend candidates to Volunteer Experience Step Up roles;Maintains master list of training tracks and qualifications;Reviews hours reports weekly and makes corrections in service records and runs monthly reports to determine volunteers who have stopped serving, follows up and archives if necessaryProcesses and tracks Volunteer Observation Forms;Provides Volunteer Impact support to all San Diego Campus staff partners;Maintains and updates Facebook Volunteer and Employee groups multiple times per week includinginformation, recruitment and recognition messages and contributes regular content for San Diego Campus Volunteer blog and bulletin;Documents animal or volunteer notes in appropriate database;Reviews daily volunteer schedule in preparation for special assignments, training and recognitionopportunities;Supports overall SDHS and VE strategic plan efforts.

Greater San Diego Area

Works directly under the supervision of the Director of Quality Assurance to address organization efficiency issues while editing current Access and Excel databases linked to programs to simplify and streamline program evaluation inputs to elevate user friendly access.Champions data-entry formatting, under direction of Director, to more accurately reflect program participation and effectiveness.Promotes a culture of continuous improvement and accountability to Directors and program leads through monitored database used by the Director of Quality Assurance monthly.Maintains volunteer database Better Impact and consolidate processes for recruitment and retention.Creates training materials for staff use of Better Impact database.

Birmingham, Alabama

Operations: Access, input, retrieve and analyze information, including budgets, goals, sales, customer experience surveys; order regular and promotional merchandise, maintaining appropriate inventory levels; develop sales/hours forecasts; verify and document billing of merchandise (check-in merchandise); schedule daily and weekly activities based on store’s budgeted hours; execute weekly payroll; ensure compliance with all company policies and procedures and federal and state laws; prepare, complete and distribute reports and records to assigned parties; conduct a walkthrough of the store and establish a prioritized list of tasks; attend and lead district and/or regional meetings.Human Resources Recruit, select, hire, train, develop, supervise, coach and evaluate crew members, supervisors, Assistant Managers; execute all necessary documentation for HRIS administration: hiring kits, staff enrollment forms, changes of status forms. Conduct performance appraisals for all directly assigned personnel. Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job. Develop short- and long-term staffing strategies. Maintain a workplace free from discrimination and harassment. Maintain accurate and up-to-date personnel records at store level. Management/ Customer Service: effectively communicate information to store crew and supervisors in an open and timely manner; handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all customers.Maintained a Customer Service Score of 92 or higher with a goal of 85 or higher, achieving the second highest rank in the region.

Birmingham, Alabama

Lead district level conference calls on upcoming product resets and execution as well as gap card acquisition and customer service for successful and underperforming stores.Increased Men’s business budgeting, goals, and merchandising through training, increasing the yearly contribution from $500k to nearly $800k over two years.Reinforced Loss Prevention procedures through training and proper reporting, decreasing shrink from 3.52% to 1.34% over three years.Hired, trained, and coached a team of 60 - 90 members, including 3-7 direct leader reports.Partnered with local nonprofits to volunteer as an individual or group, while also raising quarterly grants through volunteer hours sponsored by corporate matches.Championed volunteer outreach among employees, establishing well over $4000 in additional grant access to the non-profits served through matched grants for service.

Birmingham, Alabama Area

Engaged underperforming stores through staffing to 100% or higher, and refocused sales budget with realistic performance goals for both leaders and salespeople. Led daily team meetings whereby reflecting on current budget and sales WTD and MTD, and setting the tone for the business day with proper expectations. Aided in store resets in the local area (Birmingham and Huntsville), as well as the cadenced closures of each store due to company bankruptcy.Assisted in collecting necessities for those affected by local natural disasters through private donations and corporate matches.

Leeds, Al

Led all new product flows and visual changes, adapting from corporate directives to fit store layout and capacity. Processed payroll and created schedules with ADP.Ensured leadership team and associates were aware of all store and corporate expectations and policies. Operated over a $2M budget, before and after PVH acquisition.

Washington D.C. Metro Area, Virginia, Georgia, Alabama, Florida, Tennessee

Partnered with local organizations to host campers and contribute funding for the $250,000+ annual camp.Responsible for all financial logistics & payment of all camp expenses.Ensured comfort and safety for international students throughout their summer in the USA. Served as camp choir director and song leader for musical performances in each locationDispensed medical care for students when professional attention was not necessary. Led an environment cultivating good relations between campers normally from opposing cultures and political environments.Planned interactive programs and events to promote cultural awareness and inclusion.

Troy, Al

Directed upperclassman and international dormitories, supervising resident assistants. Provided routine maintenance for dormitory, ensuring sanitary conditions for all residents.Planned and implemented informational and entertaining activities for residents each semester. Ensured safety and security of all residents at all times.

Master’S Degree, Public Administration

Activities and Societies: ICMA

Bachelor’S Degree, Political Science - American Government

Activities and Societies: Omicron Delta Kappa Honor Society Circle K International Lions Club International Habitat for Humanity.

Bachelor Of Arts - Ba, History - European, North African, Middle Eastern

Activities and Societies: Omicron Delta Kappa Honor Society Circle K International Lions Club International Habitat for Humanity.