Steven Borgman Email and Phone Number

Manage a group of developers that create integrations leveraging the following tools: SSIS, MFT, MuleSoft, ServiceNow, Java, .Net. Provide support for any integration that produces an error. Deploy applications to all environments. Serve data up via API in JSON /XML format so it may be digested in other systems. Architect data structure so we can efficiently transfer and match data in different systems. Architect solutions using new or existing technology to improve integration and new development. Work with Financial institutions to establish secured file transfers. Modularize code so it may be reused in other areas, decreasing duplication and increasing administrative efficiency.Manage a secondary group of Automation developers that create automations leveraging the following tools: UIPath, ServiceNow, PowerShell, JDE Orchestrator. Provide support for automations that produce an error. Create policies and procedures to ensure all developers on each team have clear process. Create Center of Excellence (COE) around the organization submitting Automation Ideas. Create governance that all Citizen Developers can follow and still maintain change control process to minimize risk on deploying new automations.

Develop integration leveraging the following tools: SSIS, MFT, MuleSoft, ServiceNow, Java, .Net. Provide support for any integration that produces an error. Deploy applications to all environments. Serve data up via API in JSON /XML format so it may be digested in other systems. Architect data structure so we can efficiently transfer and match data in different systems. Architect solutions using new or existing technology to improve integration and new development. Work with Financial institutions to establish secured file transfers. Modularize code so it may be reused in other areas, decreasing duplication.

Architect/Maintain/Implement updates to software as our development staff and vendor requests. Develop methods to streamline current processes to improve overall productivity. Create automated processes where they make sense. Develop and administrate ServiceNow ITSM module, in both Workflow Orchestrator and Designer Flow in conjunction with Integration HUB. Deploy MuleSoft Applications (both Runtime and API). Deploy Load Balancers for MuleSoft Applications. Write SQL queries to capture different analytics and update data as necessary. Create SSIS Packages to transfer subset of data to lower level environments for testing purposes with updated data sets. I am proficient in T-SQL, PowerShell, Visual Basic, .Net, Windows Serer, Windows Active Directory, ServiceNow, MuleSoft.

Architect/Maintain/Implement updates to software as our development staff requests. Develop methods to streamline current processes to improve overall productivity. Ensure all 300 SQL servers have regular maintenance performed, patched, and backed up accordingly. Write SQL queries to capture different analytics. Create SSIS Packages to normalize data for reporting. Ensure integrations between our Agency Management Systems with the ancillary applications maintain a 99.95 up time. Provide 2nd level support for all Applications that we Host in our Cloud. I am proficient in T-SQL, PowerShell, Visual Basic, .Net, Windows Serer, Windows Active Directory.Manage up to 10 employees and act as a coach across various technologies used for architecting/deploying our 37 applications across our 4 data centers. Worked with vendors to secure tools to improve the overall effort necessary to monitor applications. Worked with other divisions of the organization to ensure processes are in place to ensure proper version lifecycle is followed.

Architect/Maintain/Implement updates to software as our development staff requests. Develop methods to streamline current processes to improve overall productivity. Ensure all 300 SQL servers have regular maintenance performed, patched, and backed up accordingly. Write SQL queries to capture different analytics. Create SSIS Packages to normalize data for reporting. Ensure integrations between our Agency Management Systems with the ancillary applications maintain a 99.95 up time. Provide 2nd level support for all Applications that we Host in our Cloud. I am proficient in T-SQL, PowerShell, Visual Basic, .Net, Windows Serer, Windows Active Directory.

I managed a group of technicians that serviced our clients 75+ users. These clients expected more from our support staff in both the customer service they were provided in addition to the level of technical knowledge that they were given.

Troubleshoot workflows and defects as they are identified in the software we provide. I also worked closely with with captive agents who used the software.

I performed sales analysis as well as product placement and price management and create schedules for 250+ employees