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Inbound/Outbound Satellite Technician Support and Field Service Request processing

Designed and managed the customer service department for Basic Solutions SIP protocol Advanced Switching Network. Handled customer concerns on up to 60 million dials daily. This would include vendor handling and customer satisfaction. The umbrella of this position also included handling of Telecom Vendors.

CANNABIS CONSULTANTSDevelopment of daily operations check list, Development of SOP manual, Development of Vendor (Grower) management program, Development of educational material ( Genetics 101, Strain formula, Q&A sessions) STRAIN FORMULA MMJ = (THC + CBD + Other Cannabinoids) + (Terpenes & Terpenoids) + (Flavonoids)BUDTENDERCustomer service, cash handling, sanitary procedures, bud handling, strain identification, setting pre-rolls, customer interaction , teamwork, procedural daily to do list for side work and facilities maintenance, vendor handling for farmers market, point of contact for live acts

Customer Service Representative inbound for both streaming and mail delivery customers.

Inbound/Outbound -Customer Service Sales & Technical SupportCONSULTATIVE ROLE:*Provided best practice methodologies (domains, hosting, security, E-mail, and site marketing)*Provided domain monetizing services (speculation, investment, appraisal, and buy/sell negotiations)*Provided domain search engine optimization (SEO) strategiesTECHNICAL ROLE: *Provided solutions to technical challenges (hosting, security SSL, E-mail, and domains)*Provided answers to client requests for information *Provided setup and configuration information for all products and services

IT Supervisor with additional duties in special projects and process documentationLEADERSHIP ROLE:*Supervised a staff of IT professionals*Supervised 3-Tier Helpdesk*Delivered staff development and training quarterly*Conducted annual asset inventory*Approved timecards, travel claims, vacation requests for IT staffPLANNING ROLE:*Aligned business processes & technology to meet projected CUSD growth *Delivered on time/within budget completion of twelve new school facilities *Developed tactical planning documentation for annual IT Plan*Developed strategic planning documentation for36 and 60 month IT Plan*Developed Standard Operating Procedures Manual (SOP) for IT Department*Developed documentation for IT business partners, IT vendor access and management*Deployed desktop standards (COE) Consistent Office Environment*Implemented a culture of continuous process improvement (ISO Standards) *Implemented lifecycle management program for IT assetsTECHNICAL ROLE:*Maintained daily operations of CUSD/WAN Enterprise (56 facilities, 10,000 nodes)*Maintained CUSD main server farm*Maintained off site disaster recovery *Maintained SAN Enterprise level backups & recovery system*Maintained remote desktop management systems (Novell ZEN)*Standardized investigations of violations of the computer acceptable use policy*Standardized IP print services*Standardized software distribution services*Standardized backup/restorations policy, reporting and procedures*Evaluated, and tested updates, patches, and version upgrades

IT liaison between State Agency (ADOC) and Government Information Technology Agency (GITA) LEADERSHIP ROLE:*Supervised a staff of IT professionals*Supervised ADOC IT Special Projects (Travel Team)*Coordinated ADOC IT Internship Program*Coordinated annual ADOC IT asset inventory *Coordinated quarterly IT staff development and training*Approved timecards, travel claims, and expense reportsPLANNING ROLE:*Aligned business processes & technology to meet projected growth *Developed ADOC tactical planning documentation for annual IT Plan*Developed ADOC strategic planning documentation 36 and 60 month IT Plan*Developed Standard Operating Procedures Manual (SOP) for IT Department*Prepared request for purchase (RFP) documentation*Prepared Project Investment Justification (PIJ) documentation *Approved, migration plans for all IT special projects*Performed GAP analysis of existing Infrastructure (DOD Process)