Steven Bottrill Email & Phone Number

Greater Toronto Area, Canada

Concord Ontario

Conducted a learning environment for junior analysts utilizing leadership and experienced technical troubleshooting skills. Learning environment was conducted by creating training presentations, review of customer specific issues, and provided online IT related training courses.Managed customer escalations through regular priority reviews with Level 3 Engineering, and develop internal procedures and processes to provide detailed troubleshooting documentation.Provide a level 2 line support on Trilliant's AMI products and Software for lower level analysts.Support Trilliant's AMI software packages, Mesh and Cellular products.• Provided customer support for Telephone, CDMA, 1XRTT, HSPA, LTE, 2.4Ghz secure mesh wireless devices, and software for AMI products utilizing TCP/IP Protocols.• Created test environments of a small HES systems, and WAN/LAN networks to trouble shoot customer issues utilizing basic network architectures.• Manage/tracked Firmware deployments over large WAN.• Conducted on site hardware and software training.• Assisted/managed low or medium projects for integration of AMI hardware and software experience through guidance and leadership skills.

Granby Quebec

Provide customer support on Nertec AMR products and software.Conducted training for Nertec's customer base.• Provided customer support for Telephone, CDMA, 1XRTT wireless devices, and software for AMI products utilizing TCP/IP Protocols.• Conducted on site hardware and software training.• Provided in house System Administration of file servers, mail and web servers.• Assisted in pre-sales evaluation of AMI products by conducting pilot projects.

Burlington On.

• 1997-1999Programmed PLC Controllers for High voltage rectifiers and Choppers.• Provided technical support for the product testing and service departments.• Designed testing specifications and co-coordinated the factory testing with the Testing Supervisor.• Conducted operator training and maintenance sessions on-site.• Provided software training for Testing and Service departments.• Worked in a specialized R&D team for Power quality control systems.• Evaluated different control systems for medium voltage static transfer switches and voltage regulators.1993-1997• Collected test data to be reviewed with R&D team for control system performance evaluation.• Developed excellent trouble shooting skills with the use of monitoring devices to establish corrective measures in power regulation.1988-1993• Assisted Engineering in the testing of Standard product line of power supplies.• Conducted performance testing of power supplies with standard test procedures.