Steven Brooks

Steven Brooks Email and Phone Number

Increase call centre productivity | Zero silent calls | Halve agent idle time @ Noetica
Steven Brooks's Location
London, England, United Kingdom, United Kingdom
Steven Brooks's Contact Details

Steven Brooks work email

Steven Brooks personal email

n/a
About Steven Brooks

I’m the Chief Commercial Office of Noetica, where we’ve helped over 200 call centres to double their agent talk time. Over the years, our product range (Synthesys) has evolved to include a range of functionality from call scripting to machine-learning predictive dialling and from unified agent desktops to highly flexible CRM. Because of the problems with answer machine screening technology, we’ve patented a brand new system to eliminate silent calls whilst staying 100% compliant with Ofcom regulations.Unlike most SaaS or cloud options, Noetica gives you full access to your raw data for custom dashboards, Power BI etc.Do your operators lose time on things like classifying voicemails when they’re dialling?We can help your call centre significantly improve its productivity, whilst giving your IT department far fewer support requests and code to create.Feel free to reach out here on LinkedIn and I’ll be happy to show you how we reduce idle time and boost morale for your agents, whilst staying compliant with Ofcom regulations.Visit www.noetica.comEmail sales@noetica.comCall +44 (0)345 0181 070

Steven Brooks's Current Company Details
Noetica

Noetica

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Increase call centre productivity | Zero silent calls | Halve agent idle time
Steven Brooks Work Experience Details
  • Noetica
    Chief Commercial Officer
    Noetica Jan 2023 - Present
    London, Gb
  • Noetica
    Managing Director
    Noetica Dec 2012 - Jan 2023
    London, Gb
    Strategic Development, Operational Change, Management & Financial Accounting (P&L and Balance Sheet), Contract Negotiations, Sales & Marketing, Key Account Management, Project Management and Facilities Management.
  • Noetica
    Commercial Director
    Noetica Mar 2007 - Dec 2012
    London, Gb
    Management & Financial Accounting (P&L and Balance Sheet), Contract Negotiations, Sales & Marketing, Key Account Management, Project Management and Facilities Management.
  • The Telegraph
    Head Of Customer Services Centre
    The Telegraph 1999 - 2006
    Managed the 100 Seat Contact Centre
  • Lexicon Marketing Services
    Account Manager
    Lexicon Marketing Services 1996 - 1999
    Managed Key Accounts and team of Project Managers
  • Specialist Ducting Supplies Ltd
    Sales & Marketing Exec
    Specialist Ducting Supplies Ltd 1994 - 1996
    Office Based Sales and Relationship Marketing

Steven Brooks Skills

Management Business Strategy Account Management Outsourcing Contact Centers Change Management Crm Project Management Contract Negotiation B2b Customer Experience New Business Development Operations Management Team Leadership Sales E Commerce Business Development Solution Selling Lead Generation Sales Management Call Center Telemarketing Relationship Management Team Management Strategy Bpo Customer Retention Unified Communications Key Account Management Leadership Stakeholder Management Customer Service

Steven Brooks Education Details

  • University Of Northampton
    University Of Northampton
    Combined Studies (Economics And Business)
  • Greenhead Grammar School
    Greenhead Grammar School

Frequently Asked Questions about Steven Brooks

What company does Steven Brooks work for?

Steven Brooks works for Noetica

What is Steven Brooks's role at the current company?

Steven Brooks's current role is Increase call centre productivity | Zero silent calls | Halve agent idle time.

What is Steven Brooks's email address?

Steven Brooks's email address is st****@****ica.com

What schools did Steven Brooks attend?

Steven Brooks attended University Of Northampton, Greenhead Grammar School.

What are some of Steven Brooks's interests?

Steven Brooks has interest in Football, Music, Playing Guitar, Walking, Song Writing.

What skills is Steven Brooks known for?

Steven Brooks has skills like Management, Business Strategy, Account Management, Outsourcing, Contact Centers, Change Management, Crm, Project Management, Contract Negotiation, B2b, Customer Experience, New Business Development.

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