Steven Burke Email and Phone Number

As the Senior Service Operations Manager at Tesco Bank, my leadership extends beyond day-to-day operations to include strategic service provision for our subsidiary, Tesco Underwriting. Driving service management optimization and managing a multi-million-pound budget, our team ensures the delivery of robust IT services that underpin banking and insurance operations. Our mission is to exceed service level expectations and contribute to the bank's success through diligent relationship management and process enhancement.The recent creation of the Business Incident & Event management team stands as a testament to our commitment to operational excellence. Collaborating with CIO support teams, we've fostered a culture of rapid incident resolution and proactive communication, ensuring seamless service centre operations. With an unwavering focus on delivering high-quality services, we've cultivated enduring partnerships with internal stakeholders and third-party suppliers, strengthening Tesco Bank's position at the forefront of customer-centric financial solutions.