Steven C. Email & Phone Number

Pendleton, Oregon, United States

Boardman, Oregon, United States

-Migration, configuration, and rollout of new or upgraded hardware-Manage work and priorities through ticketing system and workflows to complete customer requests and projects-Work with Network Engineering & Network Project teams to rollout established designs and products-Troubleshoot networking, routing, and inter connectivity issues, including troubleshooting of network device configuration

Hermiston, Oregon

• AD & Group Policy Management• Office 365 Administration• Windows OS support• File/Print Services• Asset Management• Hardware Support• XenApp Workspace Support• Wireless / Guest Wireless troubleshooting• Understanding of TCP/IP protocol and related hardware• Repairing and maintaining Zebra label printers and ensuring connection to the network• Programming and troubleshooting Warehouse Management devices• Using a ticketing monitoring system to track issues• Participating in an On-Call rotation schedule

Pendleton, Oregon

Troubleshoot and repair computer systems and computer peripheralsDocument, maintain, upgrade or replace hardware and software systemsSetup workstations, install and configure software and hardwarePerform network and printer troubleshooting to isolate and diagnose common problemsAnalyze and resolves desktop systems and application problemsCreate and update deployment imagesSupport Windows XP/Windows 7 and Office 2007/2010Supporting multiple locations

Tulsa, Oklahoma

Assist with technical issues using a ticket monitoring systemEscalating tickets to higher level support team if unable to resolveUsing a Knowledge Base to search articles pertaining to the issue at handCreating remote connections to computers to view and diagnose issuesAccount unlocks/resets in Active Directory, SAP, AS/400 Systems, and other applicationsInstalling and uninstalling programs for client via software push or directly from serversAssist with issues connecting to a wireless or wired network to access internet, intranet, andVPNMapping network drivesTroubleshooting MS Office applications and Exchange accountsMobile device support

Tulsa, Oklahoma

Assisting Employees, Employers, and Providers with questions regarding Dental PoliciesUse of Lotus Notes, Lotus Sametime ConnectIssuing referrals for transactions, changes in information, reissuing a checksUsing web based systems to find specific information regarding a plan or productUsing backend legacy systems to navigate for information

Tulsa, Oklahoma

Data analysis and preparing reports using Excel or PowerPoint for upper managementMaintaining Windows SharePoint siteDeveloping training materials that are implemented enterprise wideAssigning projectsTracking each call to determine: Call Reasons, Primary issues, and Secondary issuesScheduling agents for training classesAssisting technicians with activating satellite converter boxesModifying orders for technicians at the customer’s requestStreet Team Member- Meeting with the director of the call center on a weekly basis to discuss company policies, atmosphere of the center as a whole, and budgetHelp Desk (Dish)Helping agents locate specific information and answering general questionsContacting the “Executive Resolutions Team” when neededCorrecting or finding ways to work around application errors whether directly or through backend systemsUsing applications such as Oracle to look up and identify equipment and E-Connect (work order look up program) to identify equipment on work orders and installation companiesOrganization of email inboxReducing No Problem Found (NPF’s) Equipment Returns in our siteWorking in our commercial department known as UVTV, assisting Commercial customers with tech support, activating receivers, and building accounts.Technical Service Representative III (Dish)Assisting customers with technical, billing, programming, and product supportBeing educated with new business rules regarding promotions pricing and products available to customers