Steven C. Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

• Provides technical training to customers and TEL service organizations• Writes and documents procedures to be used by customers and service organizations• Publishes troubleshooting guides to help in performing corrective actions• Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements• Provides Technical presentations as required for customers and the field service team as neededTroubleshoots equipment failures or malfunctions by telephone/on-site with on-site field personnel or customers• Intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures• Responds to emergency service calls as required• Performs installations at customer sites worldwide• Supports Manufacturing and Demo Lab performing final test and other activities • Provides technical information and assistance regarding new systems or changes/modifications to existing systems• Instructs customer operating technicians on system operation and maintenance• Perform upgrades and modifications to equipment as needed• Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues• Interface with other groups such as, Software, Hardware, Materials, and Production to provide a factory response to open issues in the field• Provides on-site Field Engineer training on current and new product technology• Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions, or areas for improvement

Farmington Ny

Manufacturer of parts primarily for the power industry. Providing cast, machined, fabricated parts in ferrous and nonferrous• Perform quality control inspection of production parts and first run samples.• Inform quality control manager of nonconforming parts and create reports.• Checking metallurgy using XRF Spectroscopy gun• Using ROMER Absolute Arm with integrated scanner to scan and probe parts.• Work with quality control manager and production to solve and prevent quality problems.• Reverse engineering of obsolete parts using conventional methods and 3D scanning.• Converting legacy 2D Engineering drawings to 3D models.• Assisting sales team with technical advice and manufacturing knowledge.• Assist with research and design projects.

Brentwood, Nh

• Machine operator for production jobs.• Ensure proper dimensional tolerance postproduction

Associate'S Degree: Cad/Cam Technology, Mechanical Engineering

Activities and Societies: Track & Field Team Games Nation ASME

Bs Degree: Mechanical Engineering Technology, Etac/Abet, Mechanical Engineering, 3.09

Activities and Societies: ASME, Track & Field, Resident Assistant