• Foster strong strategic business relationships to Identify business priorities and initiatives. • Establish, refine, and adhere to Rapid Learning Development standards.• Gather insights via reporting and interviews on usage gaps and high customer support case submission. • Conduct needs analysis to determine viable learning options to close knowledge gaps.• Manage multiple small learning solution development projects at the same time.• Mentor Learning Experience Designers to define learning objectives, design learning solutions, and provide guidance and feedback throughout the design process. • Curate learning solutions by product• Continually measure and improve effectiveness of learning solutions.• Work closely with Learning Services leadership to communicate and align on project scope and support resource efforts.

• Manage a mixed team of full time employees and contractors.•Offer coaching/mentoring by conducting monthly check-ins and conducting annual performance reviews to discuss goals set at beginning of the fiscal year. •Involved in regular meetings with L&I Director to continually strive to improve internal processes. •Work directly with the Training Manager to strategize and schedule our teams calendar for virtual and onsite trainings each week. • Meet regularly with key stakeholders to evaluate the product to offer ideas for improvements and attend all meetings to review the proposed monthly releases to offer feedback.• Instrumental in revising training standards for classroom and e-Learning environment.• Develop, explore and maintain alternative training methods and course curriculum and content as needed.• Evaluate new products and Lightspeed product sets which may include involvement in initial "beta" installations and maintenance. • Maintain effective classroom management and create a safe environment for clients and new associates.• Organize information according to instructional theory and design principles.• Adapt interpersonal and platform training skills for instruction of diverse personalities and work styles.

•Delivered training onsite and remotely on a range of CDK Lightspeed software products, tools, and instructed on best practices for accounting, parts, service, sales, rental, and CRM to make customers more profitable.•Evaluated product software changes by reviewing the proposed changes specifications and making recommendations.• Instrumental in revising training standards for classroom and e-Learning environment.• Developed, explored and maintained alternative training methods and course curriculum and content as needed.

Developed, maintained, and cultivated sales relationships with dealers and distributors through constant communication• Monitored and met weekly and monthly sales goals• Attract potential clients by presenting products and services the company offers• Processed dealer and distributors orders, and monitor all backorders• Maintained customer records by analyzing and updating account information• Recommend potential products or services to management by collecting customer information and analyzing customer needs• Trained dealers on product lines so they can more effectively sell through inventory• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Provide guidance and strategic planning for the dealership with respect to dealer profitability• Manage and coach the sales team• Monitor inventory levels to ensure steady supply while minimizing flooring cost• Implement promotions to clear out slow moving inventory to free up cash flow• Kawasaki Teryx 4 sales were top in the nation for 2013• Leadership role in providing world-class customer service• Polaris unit growth was third in the western region rewarding dealership with a RZR 570• Negotiate orders with DSM’s from Kawasaki, Suzuki, Polaris, and Arctic Cat that meet the needs of the business and increase profitability• Leverage current technology and process improvements to achieve continuous and sustainable improvements in effectiveness and efficiency• Assist in script writing and the visual out come of store commercials• Coordinate with team leaders to increase e-commerce and integrate social media• Attended dealer shows and trade shows to keep current on new product• Work directly with distributors and observe consumers to analyze current market trends

• Responsible for finding new accounts while maintaining existing ones• Grew my territory sales by 5% in one year• Researched new building permits in territory to find new leads• Work with team members to trouble shoot and resolve technical issues• Provided consumer with product knowledge to add value to their business• Negotiated contracts with builders, created bids, and entered data from blue prints and structures

• Lead and developed team members to create a positive working environment• Responsible for all purchasing, sourcing, pricing, sizing, and promotions• Determined pricing strategies to enhance product turnover and profitability• Dealt with sales representatives directly to improve communication and negotiation skills• Attended dealer shows for new product information and discounted ordering• Worked with 4 major OEM lines and various aftermarket distributors• Maintained high average profit margin of 38%• Responsible for floor design and product display, instrumental in new showroom expansion

• Customer service representative• Created flight reservations based on customers needs• Checked and confirmed customers itineraries