Steven Cavin Email & Phone Number

Greater St. Louis

Managed Root66’s first medical location with a rapidly expanding company. Proven ability to adapt to changes in management and enforcement of evolving company policies. Responsible for overseeing all store operations including but not limited to: store spending, scheduling, hiring, vendor ordering, daily and weekly inventory, sales, and daily/weekly/monthly reporting. Responsible for ordering all product and store materials. Developed and efficiently executed inventory procedures for highly regulated industry. Managed, monitored, evaluated, and reported on staff performance. Provided ongoing training and feedback to employees for more successful job performance.Created work schedules and effectively communicated with staff to ensure proper and efficient implementation of store-wide and company-wide processes. Increased communication among team to boost morale and build competency with team-building events and regular meetings.Condensed complex procedures to increase efficiency at store level and create better visibility for executive leadership team and other back-end and internal teams. Compiled and presented information on trends, including gaining patient feedback, resulting in several updates to store look and pricing to increase revenue in changing medical climate.Maintained knowledge of MMMRP (Missouri Medical Marijuana Regulatory Program) Compliance regulations, including administration of METRC.

Greater St. Louis

•INTERNAL LEAD FOR POINT OF SALES SYSTEM ; MANAGED TRAINING OF NEW COLLEAGUES ON POS SYSTEM•MANAGED PATIENT CHECK-IN SYSTEM•EDUCATED PATIENTS ON PRODUCTS AND STATE REGULATIONS•PROVIDED EXCELLENT CUSTOMER SERVICE•ENSURED ACCURACY OF ORDERS

Greater St. Louis

Managed $100K+ inventory shipments and delegate tasks to service clerks. Managed and blueprinted reorganization of sales floor to meet company needs. Direct and supervise employees and help with employee hiring and review processes. Engage in sales, inventory-taking and reconciling cash receipts. Responsible for cash drawer drops to the safe. Regularly train and mentor new service clerks and photo specialists. Deliver excellent customer service by greeting and assisting customers while on the floor. Address customer inquiries and resolve customer issues in a professional and courteous manner. Highly skilled in verbal de-escalation tactics with customers and colleagues.

Greater St. Louis

Delivered excellent customer service by assisting our branch teams with statement needs and provided front line customer assistance and triage to other departments. This included but was not limited to interpreting client statements, addressing mistakes on client statements, making sure statements were being sent, issuing duplicate statements, etc. Responsible for answering customer service phone calls, troubleshooting customer issues and collaborating with other departments to best assist the customer.