Steven Chapman Email and Phone Number

• Install and repair telephone and internet service to qualifying customers• Troubleshoot service issues by using analytical thinking• Effectively use time management skills to complete assigned work• Assist Union Steward with union specific issues• Lead team projects as assigned, train new technicians, and have flexibility to complete assignments• Order supplies used including hardware, tools and other equipment• Utilize customer service skills to enroll new customers and to keep current customers

• Insure student billings are correct• Provide outstanding customer service• Mediate student fee appeals; chair student fee appeals committee• Train and develop line staff. Provide coaching, counseling and progressive discipline as necessary• Insure University regulations, guidelines and procedures are followed• Prepare monthly accounting reports

• Insure employees follow company policies and procedures• Coordination of hiring and termination of employees including temporary staff as needed• Insure worker safety and well being• Administer Worker’s Compensation claims, including OSHA reporting• Coordination of worker’s training classes• Insure employees receive scheduled performance reviews/pay increases in a timely manner• Process employee benefits (health, dental, life, 401k, STD, LTD)• Perform minor first aid as needed• Counsel employees regarding performance and personal issues• Coordinate facility special events and monthly employee meetings

• Talent Management• Manage payroll processing and staff• Administer Worker’s Compensation claims, including OSHA reporting• Conduct training classes for teamwork and collaboration • Insure employees receive scheduled performance reviews/pay increases in a timely manner• Process employee benefits (health, dental, life, 401k, STD, LTD, FMLA)• Counsel employees regarding performance and personal issues• Coordinate facility special events and monthly employee meetings

• Guided campus to first two Profitable quarters in history (3rd and 4th quarters, 2005)• Successfully established Veterans Affairs benefits recognition by working in tandem with state approving agency.• VA Certifying Official• Financially prepare students for admission by helping them obtain Title IV Financial Aid• Prepare and maintain campus yearly budget• Administer accounting systems that include accounts receivable aging, collection recoveries and billings, payment transfers, inter-company transfers, adjustments and discounts, credit balances and refunds in compliance with company policies and procedures• Prepare weekly, monthly and quarterly accounting reports• Administer and maintain purchasing systems within budgeted guidelines• Insure accurate expense coding, submission and tracking of all vendor invoices, purchase orders, and check requests• Coordinate the preparation and completion of monthly reconciliation and month end closing process and reporting functions• Train and develop line staff. Provide coaching, counseling and progressive discipline as necessary• Manage campus personnel actions, such as recruiting, new hire actions, interviewing and selection of new staff, staff reviews and salary determinations

• VA Certifying Official• Financially prepare students for admission by helping them obtain Title IV Financial Aid• Prepare and maintain campus yearly budget• Administer accounting systems • Prepare weekly, monthly and quarterly accounting reports• Administer and maintain purchasing systems within budgeted guidelines• Collection of past due tuition and fees• Insure accurate expense coding, submission and tracking of all vendor invoices, purchase orders, and check requests• Coordinate the preparation and completion of monthly reconciliation and month end closing process and reporting functions• Train and develop line staff. Provide coaching, counseling and progressive discipline as necessary• Manage campus personnel actions, such as recruiting, onboarding, talent management, performance management and compensation

• Payroll administrator/supervisor for 10 branch offices• Initiated tracking, filing and payment of court ordered garnishments on-line• Initiated filing Federal employee withholding taxes on-line• Responsible for establishing company budgeting scheme• Revised existing purchase order system