Psychological Services UnitDevelop constructive and cooperative working relationships with others and maintaining them over time. Communicate with stakeholders and other parties of interest outside the organization, as a means to remain in compliance with government mental health assessment regulations and provide transparency to daily business processes.Act as a Project Manager to formulate and implement training programs and apply principles of learning and individual differences amongst various stakeholders within divisions. Act as liaison for all units and divisions during process mapping phases.Act as an Integrated Program Manager by conducting research studies of physical work environments, organizational structures, communication systems, group interactions, morale, and motivation to strengthen pseudo relationships within organization.Evaluate assigned actions, draft, review responses, and synthesize information of applicants and employees. Identify and implement underlying principles, reasons, or information into separate parts to create Case Prep Reports for triage by Clinical Psychologists.Observe, receive, and obtain information from all relevant sources and stakeholders. Analyze information and evaluate results to select the best solution to short- and long-term issues. Document findings and prepare recommendations for implementation of new systems, procedures, or organizational changes to mid-level and executive management.Act as the Program Manager of the Data Management/Access Management Team by ensuring all administrative and security actions are completed in a timely manner. Act as backup program manager for all FBI Fit-for-Duty employees that complete their Mental Health Inquiry (1185a) during their fitness re-evaluation via CONUS and OCONUS daily. Collaborate with the FBI Medical Unit to ensure all documentation is uploaded to database of record.

Resources Management and Credentials UnitImplemented Problem Solving/Judgement and Professionalism/Integrity by making sound decisions, accepting responsibility, and adapting accordingly during adverse conditions. Recognized when and where opportunities exist and determined the cause of the issues during information system and database audits.Demonstrated initiative and interpersonal ability by looking for opportunities to take on new tasks to develop by volunteering as an interviewer for prospective interns and Collegiate Hiring Initiative (CHI) candidates and aiding with award ceremonies. Advised on requirements, programs, social capital, budget, or other aspects of managing the organization.Liaised with senior government officials (Senior Executive Service). Utilized well versed understanding of organizational policy and processes to carry out effective and efficient day-to-day operations and special projects. Provided sound data to leaders to make, informed, timely, evidenced-based decisions with cognizance of implications and impact.Imbued organizing and planning, adaptability, and flexibility by identifying goals and resources needed to complete endeavors when tasked with various independent projects and routine endeavors in unfavorable conditions. Responded to needs and identified opportunities for proactive engagement to disseminate and help others perpetuate mission functions and goals. Applied effective communication skills by influencing others to accept new ways of submitting requests into a HR information system by taking the time to explain and provide guidance on how to utilize the system to their advantage. Showcased the ability to utilize active listening skills and interpret key spoken information by customers when contacted via landline, Skype for Business, or Microsoft Teams.Engaged in collaboration by resolving and managing conflict between individuals and groups while considering organizational objectives.

Workforce Planning OfficeServed on the Diversity and Inclusion Committee as an advocate and spokesperson for events.Obtained collateral duty experience as a Management and Program Analyst/executive assistance for senior government officials (Senior Executive Service).Created a Hiring Guide for Managers when interviewing and hiring candidates with disabilities and acted a Project Lead. Collaborated with five different divisions to complete the endeavor.Imbues Organizing and Planning, Adaptability, and Flexibility by identifying goals and resources needed to complete endeavors when tasked with various position management independent projects in unfavorable conditions. Demonstrates Initiative and Interpersonal Ability by looking for opportunities to take on new tasks to develop by volunteering as an interviewer for prospective interns and Collegiate Hiring Initiative candidates and aiding with award ceremonies.Engage in collaboration by resolving and managing conflict between individuals and groups while considering organizational objectives. Demonstrates political savvy by effectively navigating within the organization’s social, political, and technological systems through the utilization of information systems.Implements Problem Solving/Judgement and Professionalism/Integrity by making sound decisions, accepting responsibility, and adapting accordingly during adverse conditions. Recognizes when and where opportunities exist and determine the cause of the issues during information system and database audits.Apply effective communication skills by influencing others to accept new ways of submitting requests into a HR information system by taking the time to explain and provide guidance on how to utilize the system to their advantage. Showcase the ability to utilize active listening skills and interpret key spoken information by customers when contacted via landline or Skype.

Evaluated assigned actions through drafting, reviewing responses, and synthesizing information.Advised on requirements, programs, manpower, budget, or other aspect of managing the division.Provided sound data to leaders to make, informed, timely, evidenced-based decisions with cognizance of implications and impact.Coordinated and implemented policy guidance as it relates to operations and/or strategic planning and implementation across the division.Responded to needs and identified opportunities for proactive engagement to disseminate and help others perpetuate mission function and goals.Demonstrated organizing and planning by conducting a variety of research and assigned projects by compiling and reviewing internal and external organizational information, reviewing historical data, information, and reports.Showcased flexibility and adaptability via producing special research reports, and serving as liaison on internal and external issues, while participating in task forces and special issue meetings, while coordinating various projects.Embodied leadership and initiative by researching the most effective methods of organizational operations utilizing sources such as the internet, periodicals and literature to ensure organizations methods were the most efficient and effective. Used well versed understanding of organizational policy and processes to carry out effective and efficient day-to-day operations and special projects.

Implemented collaboration by recommending, selecting, and helping locate or obtain merchandise with co-workers via inventory and database management based on customer needs and desires.Showcased interpersonal ability initiative by computing sales prices, total purchases, receiving and processing cash or credit payment, and exchanging merchandise for customers and accepting returns.Acted as a Training and Development Coordinator for all new employees to the store which led to gross sales of 11 million dollars in fiscal year 2020, with a projection of 15 million dollars for fiscal year 2021.Utilized organizing and planning to maintain knowledge of current sales and promotions, policies regarding payment and exchanges, basic security practices, arranging, and displaying merchandise to promote sales.

Operated vehicles and equipment for various projects.Oversaw and checked proper loading and unloading of cargo on government vehicles and trailers.Managed loading/unloading of various inventory including ammunition, hazardous material, etc.

Engaged in Applied Knowledge – HR Program and Organization through policy review using current EEOC regulations and promoted succession planning.Facilitated problem resolution with customers/guests by applying constructive feedback and response skills and techniques through clear communications.Engaged in Customer Service by working closely with other Department of Human Resources staff coordinating functions such as Recruitment and Employment, Banner/HRIS, and Training and Development.Engaged in Communication by assisting with internal and external requests for data, reports, and salary survey information. Corrected data in People Admin and Banner limited to specified fields as assigned.Implemented Information and Records Administration by maintaining employment records and promotions. Utilized up-to-date reports from People Admin to identify inconsistent information on SHRA positions and collaborated with other HR Staff to synthesize solutions. Performed market analysis on salary rates for over 1,100 faculty and staff members monthly.Analyzed and conducted research data contained for various projects.Entrusted with grading student material and paperwork for numerous classes.Collected and formatted critical data for professional research within the business department.

Operated and maintained a private marina of over 1000 members. Lead manager of events, rentals, and various projects held at the marina.Oversaw asset protection and loss prevention daily for the patrons’ property.Conducted outgoing calls to patrons to remind them of dues and reservations.Managed three other employees and acted as the head manager for the facility.Acted as the accounts receivable agent on site and handled all vendor payments and contracts.