- Lead significant technical projects as both technical infrastructure lead and architecture lead- Ensure best practise is implemented - Modernise the IT infrastructure - Deliver innovative, cost-effective and efficient IT solutions to the organisation - Improve the security of IT systems - Provide a high quality BAU service including 3rd line support of the IT Infrastructure - Resolve incidents within SLA - Maximise best use of the current environment and resources/equipment - Minimise business risk - Mentor and support team members - Producing both high level and low level architecture designs - Documentation of IT solutions to a very high quality- Working understanding of and adherence to internal PMO processes - Act as an advocate for the organisation’s IT vision via regular written and in-person communications - Identify opportunities for the appropriate and cost effective investment in IT Infrastructure systems - Facilitate consultation with stakeholders to define system requirements for new technology implementations - Ensure IT Infrastructure systems adhere to applicable laws and regulations - Keep current with trends and issues in the IT industry, including current technologies and pricing

Maikan Media encompasses my freelance and creative endeavours from IT consultancy, freelance photography, live content creation and entertainment. IT & Microsoft365Providing IT consultancy to small to medium businesses including IT support, infrastructure design and management, M365 service management and On-Prem -> M365 migrations (Exchange, Intune, etc)Photography & CreativeProviding professional photography services for over a decade and more recently taking on live content creation in April 2021 and making Twitch Partner by February 2022, a fantastic achievement. Self-Employed Freelance Photography working in a variety of photographic talents: - Event-driven photography: Weddings, Exhibitions, Corporate Events and Music. - Studio based: Food Spec/Menu and social media implemented work. - Portraiture: Band Promotional, individual and group, corporate and actor headshot. - Abstract Natural and Urban Landscape.Previous Clients include: - Greene King - Morphsuits - Royal & Awesome - Bury St Edmunds County Council - Bid4BuryThe Twitch channel we strive to maintain a safe and inclusive space for all to enjoy where we advocate mental health and wellbeing as well and the inclusive space for all.

Resource management for the internal IT team, which includes ensuring our IT Administrators have a reasonable and motivating workload• Management of the company IT calendar. This involves ensuring that regular, repeat tasks for the team are completed on time and to the right standard (e.g. penetration tests, disaster recovery simulations, and more)• Proactively proposing ways to streamline IT management processes and then implementing these• Delivering and managing a wide range of IT projects, conducting project appraisals and ensuring Change Control forms have been submitted• Maintaining and ensuring compliance with a company-wide system administration training programme• Reviewing peer-written IT-related documentation, including user guides and company policies, and ensuring these are high quality• Line management of the IT team, with a focus on building a roadmap for our team’s growth and structure, as well as supporting the team to move towards that structure.• Supporting the career development and growth of team members, which may include identifying areas where the team could benefit from training, and organising or developing those trainings• Helping to create and leading the implementation of the company’s future IT strategy• Building and maintaining strong relationships with third parties and suppliers, such as our managed service provider (MSP), to ensure the company is receiving the best service possible• Acting as a conduit between the internal IT team and the wider company for all IT-related communication• Identifying and managing IT-related expenditure

• Team Leader of global M365 team overseeing Intune (Windows, Android + iOS and all other facets), Exchange Online, OneDrive for Business, Conditional Access, MFA, Defender for Endpoint and Compliance (Purview & Entra) and more.• Full accountability of global M365 platform, responsible for development and maintenance providing regular updates to management• Working closely with management and BU stakeholders to manage IT projects including design, test, implementation and management of On-Prem & Cloud IT systems and services• Building and supporting resilient and innovative systems in our on-premise and cloud-based network• Managing and supporting teams to ensure local and global IT projects are delivered smoothly• Supporting on-site technicians providing training and deploying and supporting on-prem systems and services• Supporting users and troubleshooting problems across all platforms

- Business System administration and development to maintain high performance of the business’ ERP system and implement programmatic changes as per the needs of the business.- Domain Administration; user and system administration to maintain high level of security across the business estate, this includes mail exchange, server user access maintenance and individual user terminal configuration. - Involved in all aspects of the software lifecycle from analysis, design, development, software testing, implementation and end-user training.- Planned, managed and implemented the migration from in-house mail exchange to Microsoft Office365 cloud solution across the business estate and manage it’s administration.- IT technical support (1st, 2nd & 3rd Line Support) for the retail estate, head office users and remote users nationwide.- Adhering to department budgets to maintain, improve and expand the business network infrastructure nationwide and retain a high level of performance across all IT systems including user PCs/laptops, servers and mobile devices.- Administer the Mitel Telephone directory to improve the efficiency of the Call Centre (telesales) workload.

- Development of Nationwide Business Offerings In line with businesses primary goals for expansion and to become everyone’s first stop destination for their imaging needs.- Design regular data reportingTo track channel by channel performance across the business.Engage with multiple departments to push business forward and ensure consistent performance across the retail, web and contact centre channels.- Review & build comprehensive critical pathsTo engage multiple teams in one objective.Give regular presentations of business performance and propositions to senior management.- Working in the fieldTo identify shortcoming and train management teams across the retail estate in Jessops newest services to push KPI performance up, and maintain a consistently high performance.

My responsibilities in my capacity as Assistant Manager include: - Managing the storeIn the Store Manager’s absence including daily duties such as banking, leading the team and processing payroll in a timely and accurate manner. - Maximising store profitabilityBy striving for the strongest possible KPI performances. - Undertaking regular auditsTo ensure the store is compliant with the latest brand standards, health & safety regulations and loss prevention procedures. - Good time keepingTo plan the duties for the day in advance and manage expectations for the day ahead. - Exceptional customer service skillsEnsuring customers are confident in our photographic knowledge and build future business. - Training colleaguesIn latest company standards, procedures and industry developments to ensure consistently high store standards and quality customer service. - Developing and trainingCustomers via the Jessops Academy program and tailoring courses in-house for customer needs to ensure superior service over competitors. - Maintaining a smart appearanceIn store in conjunction with high store standards.