Steven Clute Email & Phone Number

Cleveland, Ohio, United States

Management of global project to gather, track, schedule, and report on global HR communications. Implementation of share point site for communication requests and schedulingGlobal project to deliver new performance and compensation platform world wide. Responsibilities included scheduling, vendor management of language translations, European work council negotiation, monitoring, resourcing for language translation reviews, monitoring and reporting on project state, process improvement of language translations. Setup backlog and trained team on Rally implementation.

Cleveland, Ohio, United States

Multiple projects with global scope to provide business units, front line service employees, and customers enhanced value for the company through reduced costs, time saving, and regulatory compliance.• Transformed multiple, distinctive, multi-national support teams into a global helpdesk. Coordinated training for 17 core support products, integration into a global telephony system, and vendor selection of helpdesk issue/resolution software. Reviewed and selected vendors for call tracking system and global telephone routing. Utilized waterfall and LEAN methodology to implement standard operating procedures, quality control, and supported products across the teams.• Upgraded and validated software to meet quality and regulatory standards of global service document delivery system used by over 20,000 users. Interaction with internal Q&R and well as meeting federal FDA regulatory requirements. Utilized IT team through interaction with SCRUM master following Agile methodology.• Implementation project of Windchill for standardizing service document creation and document updates for technical writers.• Reduced cost of global electronic document delivery from $5 million per year to $200,000 annually. Vendor selection and negotiations to move from a quarterly DVD distribution to an external hard drive solution with automatic updates from the internet. Gathered requirements and user stories to plan project scope. • Managed software and server upgrades to the online and offline document delivery system and parts catalog. Stakeholder in the agile based software upgrade customization. • Simplified process for delivery of printed system documentation for government orders, reducing delivery time from six months to six weeks which shortened time of sale to revenue booking.

Created and delivered business intelligence solutions to various industries from project startup to signoff• Project to Install business intelligence system for large manufacturer to eliminate use of dozens of Excel spreadsheets being used for all reporting. Managed project requirements from customer, budgeting and resourcing of IT resources, and implementation of software solution.• Created user requirements, produced project plan, managed IT resources to implement a business intelligence system for us based national bank. Reduced multiple sources of data input into one system to save report creation time and meet validation of data requirements.• Implemented project to replace manual entry Excel reporting system with automation tools to gather data, import into source data set and produce finalized reports. Reduced time to produce report from 2 days to 5 minutes.

Akron, Ohio, United States

Responsible for multiple programs and projects throughout entire project management lifecycle. Utilized project management best practices to deliver turn-key solutions to state and local governments.• Installation of 12 turnkey document management systems ranging in cost from $150,000 to $15 million coordinating with up to 60 stakeholders from multiple companies and local governments.• Gathered requirements, created, and implemented software solution to reduce timeframe to process document intake backlog from thirteen days to three days in Nevada.• Developed requirements, implementation, strategy, and delivery of remote filing systems for multiple county governments across six states with varied legal filing requirements.• Executed project from start to finish for automation of marriage license processes reducing process time from 30 minutes to 5 minutes in California.• Decreased document processing time from five minutes to two minutes by reengineering document workflow, improving daily document intake from 5,000 documents per day to 6,500 documents in Nevada.• Implemented same day document processing system, which replaced three-day handling, increasing cash flow by 10% for a county government in Ohio.

Cleveland, Ohio

Development and service of software across multiple business sectors including banking, legal, manufacturing and healthcare.

Bachelor Of Arts (B.A.), Computer Science

Education record

Project Leadership Certification Managing High-Performance Teams Certification