Returning to my roots, my father taught me cabinet installation with OakCraft. The small world that is the cabinet industry is delivering more than one blast from the past. I am looking forward to hearing from those of you who continue to help build the Valley of the Sun.

Design Consultation, Sales, and Project Management. Specializing in design and sales I am a highly educated Master Craftsman and Project Manager. Working in custom construction, I have the pleasure of mastering resource allocation to achieve extraordinary results within critical timelines. I create profit with high productivity using modern methodologies of people and business management.

Quality control analyses for manufacturing facility scrap identifying root cause for high scrap rates. Results: Implementation of Lean Manufacturing and Six Sigma programs setting historically low scrap rate (1.3%) with savings exceeding $9k daily increasing “on time and complete” orders to 96.8%.Quality control system re-organization capturing accurate measurements for responsibility and accountability in performance. Results: Increase order accuracy to 97% and increase field accuracy to 97%.Tipping point identification between quality and customer service pioneering First Contact Customer Service program using manufacturing principles of Lean Six Sigma. Results: 97% first time completion rate, 135% increase in service based sales, and service trip per install reduction to 1.6. Standardize training for employees, implementing new hire orientation and monthly training. Results: Measurable training for all employees at 98% completion with recurring staff development of comprehensive company objectives.Work distribution platform development achieving territory responsibility for efficient field engineer, sub-contractor, and customer service supervision. Results: Increase weekly on-task service time by 42%, productivity by 48%, with immediate savings of $28k in monthly operational expenses.National customer service program development analyzing voice of the customer to design and implement sustainable customer interaction procedures. Results: National monthly savings of 204k, attaining 98% employee retention rate, and increasing employee engagement 15%.Mandate order and delivery processes enhancing product release schedules for just in time delivery procedures in customer direct shipping. Results: Increase delivery completion rates to 96% with 22% savings in logistics by decreasing dwell to less than 3 days.

Regional leader exceeding 100k in monthly sales.Support and manage individual 75k remodel projects.Consecutive annual top ten sales awards in kitchen design and sales.Collaboration with sub-contractors and service for quality customer care.Oversee contract negotiations for product selections and sales.Evaluate and Resolve customer conflicts.Expert kitchen design and counter-top sales.Proficient software use 20/20 design, Microsoft Suite, and Kronos.Exceeded commercial sales and credit program goals. Employee team captain.

Comprehensive project management by preparing, planning, and controlling production schedules for projects exceeding 3.8 million in individual annual sales. Results: 97% on-time material and service delivery to meet milestones and completion requirements. Contract negotiation for $3.8 million in annual sales drafting business-to-business and business-to-customer contracts. Results: Project management accuracy with 96% accuracy based on client satisfaction and qualified budgeting leading to 32% annual company growth.Building sustainable start-up company launching business processes, strategies, and operational requirements for successful organization. Results: Sustainable, independently owned organizations valued at 6.5 million in assets and receivables.Accomplishment: Recognition for top ten national sales and design in Kitchen and Bath Design News Magazine; 2003, 2005, 2007

Restructured quality control systems to reduce monthly order expenses by $24k.Develop daily scheduling program to manage 75 subcontractors and project productivity defining full-time and part-time employment for employee compensation packages. Established successful working relationships with commercial builders, manufacturers, consultants, controllers, and employees through effective communication and feedback.Embrace management transparency using employee engagement practices. Training development for customer service representatives and planning for succession in leadership.Maintain quality standards and timely customer service for builders and homeowners.Evaluate and resolve customer and employee conflicts.