Steven Coats Email and Phone Number
Steven Coats's Location
Austin, Texas Metropolitan Area, United States, United States
Steven Coats's Contact Details
Steven Coats work email
- Valid
- Valid
- Valid
Steven Coats personal email
n/a
Steven Coats phone numbers
About Steven Coats
I am a fraud prevention professional with 17+ years of fraud alerting/detection tools and custom fraud detection rule writing experience. I have a passion for CNP commerce, exception reporting, and mentoring. Strong background in cyber fraud analytics with an interest in emerging technologies. Background in SQL, Excel, and project development. 19+ years management experience. A proven track record of developing highly trained fraud analyst with exceptional review rates and low insults rates.
Steven Coats's Current Company Details
Ticketmaster
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Experienced E-Commerce Fraud and Risk Director
- Website:
- secureduniverse.com
- Company phone:
- 44-844 844 0099
Steven Coats Work Experience Details
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Director Of Global Fraud PreventionTicketmaster May 2023 - PresentBeverly Hills, California, Us
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Director Of FraudFront Gate Tickets Aug 2017 - May 2023Austin, Tx, Us• Responsible for establishing a new fraud prevention and dispute resolution team.• Train and develop staff to be proficient in fraud review techniques and investigations.• Mentor staff to further cultivate their careers.• Foster cross departmental cooperation through presentations and training.• Develop, support, and communicate departmental and organizational quality standards, through quality goals, processes, procedures and policies.• Write ad hoc reports and create Excel spreadsheets for trend tracking and reporting. • Work with clients on root cause analysis and solution recommendations.• Communicate analysis of fraud and chargeback trend data to senior leadership.• Serve as liaison with organizations within the e-commerce realm to gain insight into online fraud trends and share information and resources when appropriate to reduce online fraud.• Generate proposals for new technologies to present to stakeholders.• Forecast, build budgets, manage department costs. -
Online Fraud Department ManagerSears Holdings Corporation Jun 2016 - Aug 2017Chicago, Il, Us• Responsible for establishing a new fraud prevention team located in Texas• Lead a mitigation team of 36 employees and provide formal employee performance reviews• Train and develop staff to be proficient in fraud review techniques and investigations • Cultivate management team using leadership training courses• Initiate and conduct investigations involving fraud/abuse on SHC web sites and through Integrated Retail channels. • Work with SHC Asset and Profit Protection (Brick-n-Mortar stores, Logistics, National Investigations) in developing these cases to successful conclusion, including root cause analysis and solution recommendations.• Remain current in online fraud detection/identity validation tools. Pilot and report on use of the tools as requested by senior leaders. Maintain current knowledge of online fraud review technologies and recommended improvements• Communicate analysis of fraud trend data to the department in order to promote a seamless customer experience while preventing profit margin erosion through fraud loss. • Serve as liaison with organizations within the e-commerce realm to gain insight into online fraud trends and share information and resources when appropriate to reduce online fraud.• Develop, support, and communicate departmental and organizational quality standards, SLAs and quality goals, processes, procedures and policies• Lead and participate in on-site and cross site initiatives related to process improvements, development of implementation of new systems or processes, new business or inbound/outbound call implementation and performance metric improvement• Write ad hoc reports and created Excel spreadsheets for trend tracking and reporting. • Develop and conduct local college campus recruiting programs. -
Fraud Assistant ManagerNeiman Marcus Jul 2011 - Dec 2015Dallas, Texas, UsResearched and sought out vendors for emerging technologies in ecommerce fraud prevention for discovery meetingsKey player in complete systems upgrade for fraud toolTransformed financial, sales and fraud raw data into meaningful business measurements for weekly dashboard reportingReviewed and investigated complex orders to detect fraudulent transactionsPerformed real time analysis of high-risk retail orders and reviewed after-the-fact reports to identify unauthorized use Analyzed transactional records and databases to determine fraud trends and adjusted scoring algorithms to prevent order fraudWorked closely with third party fraud system vendor to insure optimal filter performanceServed as a point of contact between customers, financial institutes, and/or shipping carriersActed as liaison with local, state and/or federal law enforcement agencies to recover stolen property and pursue legal remedies against fraud perpetrators Ensured compliance with federal and state regulations and handled all contact with the appropriate agencies in accordance with legal requirements and company guidelinesManage 7 direct reports and provided formal employee performance evaluations monthly and yearly -
Lead Fraud AnalystNeiman Marcus Oct 2009 - Jul 2011Dallas, Texas, UsConducted data analysis from Fraudnet fraud monitoring system and made proactive risk reduction recommendations based on the analysis. Participated in both long-term and short-term projects related to current and future risk management programs, ensuring business estimated fraud loss basis points were being minimized and that rule performance was optimized Assisted management with process improvement efforts and completes all specialized reports and projects, as assigned by management.Effectively communicated fraud trends and patterns to all levels of leadership and with staff.Created and implements fraud strategies with the goal of reducing lossesLeveraged data set to provide actionable insight.Participated in problem solving and improvement team activities.Performed in-depth customer profile investigations and analysis and effectively analyzed, compiled, organized and interpreted data from multiple investigation resources. Responsible for handling inbound calls from customers regarding all aspects of fraud and ID theft and provide accurate and professional advice.Coordinated with Loss Prevention and Corporate Investigations in identifying and pursing fraudulent activity. Acted as liaison for general law enforcement inquiries regarding an investigation or fraudulent account.Actively evaluated policy and processes and recommended policy and efficiency improvements.Communicated with different departments at Neiman Marcus such as Customer Care, Referrals, and Neiman Marcus Credit when dealing with orders, customers, victims, and suspectsReached daily quotas for order review rates per unit as well as total dollar amount
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Fraud AnalystNeiman Marcus Sep 2007 - Oct 2009Dallas, Texas, Us• Efficiently analyze information and navigate multiple systems to detect and prevent internet- and store-related fraud• Collaborate with postal inspectors, fraud victims, and law enforcement for arrest of fraud suspects• Professionally communicate with bank/card issuer representatives to verify customer information• Communicate with different departments at Neiman Marcus such as Customer Care, Referrals, and Neiman Marcus Credit when dealing with orders, customers, victims, and suspects• Reach daily quotas for order review rates per unit as well as total dollar amount
Steven Coats Skills
Loss Prevention
Management
Fraud Detection
Analysis
Credit Cards
Risk Management
Training
Leadership
Asset Protection
Internal Investigations
Microsoft Excel
Fraud
Risk Assessment
Fraud Investigations
Data Analysis
Store Management
Private Investigations
Fraud Prevention
E Commerce
Online Fraud
Retail
Credit Card Fraud
Card Not Present
Analytics
Problem Solving
Team Management
Team Building
Team Motivation
Innovation Management
Coaching
Time Management
Inventory Control
Microsoft Word
Sql
Customer Service
Process Improvement
Organized Retail Crime
Sdlc
Cross Functional Coordination
Steven Coats Education Details
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Sam Houston State UniversityCriminal Justice
Frequently Asked Questions about Steven Coats
What company does Steven Coats work for?
Steven Coats works for Ticketmaster
What is Steven Coats's role at the current company?
Steven Coats's current role is Experienced E-Commerce Fraud and Risk Director.
What is Steven Coats's email address?
Steven Coats's email address is st****@****cus.com
What is Steven Coats's direct phone number?
Steven Coats's direct phone number is +151238*****
What schools did Steven Coats attend?
Steven Coats attended Sam Houston State University.
What skills is Steven Coats known for?
Steven Coats has skills like Loss Prevention, Management, Fraud Detection, Analysis, Credit Cards, Risk Management, Training, Leadership, Asset Protection, Internal Investigations, Microsoft Excel, Fraud.
Who are Steven Coats's colleagues?
Steven Coats's colleagues are Carissa Serie De Guzman, Ashley Harel, Alexandre Picard-Lemieux, Kurt Granroth, Keith Larson, Brad Kaneshiro, Jackson Skaggs.
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