Steven Coke Email & Phone Number

Fort Worth, Texas

• Supervising a team of 2 Desktop Support Technicians locally at the company’s Fort Worth branch and 2 Desktop Support Technicians located at the Corporate location in California while managing company expectations also.
• Responsible for the flow, delegation and resolution of trouble tickets utilizing BMC Track-IT! while migrating to the JIRA ticketing platform. Designed and deployed the company's MDT/WPS imaging server.
• Troubleshooting day to day issues from a tier III perspective when escalated from the Service Desk team.
• Working directly with and mediating with the Infrastructure, DevOPs, QA, Risk, and DBA teams to alleviate and resolve system and user issues. Focusing on the end-user experience.
• Created and implemented automation tasks for the company utilizing PowerShell, VBS, and VBA scripting.
• Project based work includes management of the MS Active Directory forest, internal and external user / customer facing systems, file server cleanup including user profiles from local PC systems to Virtual Machine.

Fort Worth, Texas

• Working within the IT Infrastructure department with a team of 4, managed, deployed and supervised over 250 server bases with platforms ranging from Windows 2003 to Windows 2012 R2 and over 200 workstations with.
• Directly responsible for all internal IT needs including invoicing, accounting and desktop support within a nationwide organization containing 200 users and over 3000 customer facing sites.
• The IT Infrastructure team worked closely with Development to ensure claims processing stability.
• Responsible for the consolidation, breakdown and recycle of the New York and New Jersey branches.
• Designed and deployed the Kaseya BMS ticketing system and VSA. Managed patching, auditing, system performance and Symantec anti-virus before migrating to Kaspersky anti-virus within Kaseya VSA and using the Kaseya BMS.
• Managed, migrated and deployed virtual machines utilizing the VMware vSphere and vCenter environments.

Dallas/Fort Worth Area

• Acquired quotes for upgrades and deployments of Avaya VOIP / Analog phone system equipment within the NRC nationwide in TX, PA, and MD.
• Wrote detailed technical documents in regards to backup, shutdown, and startup procedures of Avaya equipment along with proper order of shutdown / startup within a mixture of Avaya equipment and UPS battery backups..
• A direct medium and POC between TSI, NRC, and external vendors to provide fast turnaround times and excellent customer service during upgrades / deployments / maintenance while lowering SLA violations, and building.
• Acquired multiple Avaya VOIP, Meeting Exchange, and Aura related design, sales, and support certifications.

Texas

• Directly implementing and managing a complete internal / external advanced network, domain IT infrastructure while deploying Microsoft Server 2012 R2 and Microsoft Exchange Server 2013 within a VMware / physical.
• Migrated TX and CA Distribution Center’s from Windows 7 / 8 / 8.1 to Windows 10 PRO, integrating in to Active Directory while building custom Group Policy Objects tailored to the company’s needs.
• Integrated and maintained national and global Microsoft Exchange Server 2013 within VMware. Utilizing Warehouse Management Systems internally.
• Building, deploying, and managing interconnected VOIP systems nationally while building the Asterisk server base internally and outsourcing SIP trunk providers.
• Deploying product procurement ticketing solutions for production / procurement team needs and issues from an IT stand point, reducing internal cost waste.
• Implementing and managing cloud / hybrid physical sync solutions, along with MS Office 365 Suite to further global team communication and utilizing site-to-site VPN technology nationally for further internal file.

Dallas, TX

• On a team of 2 in an internal / external corporate and executive environment while providing service and managing VOIP systems, Windows XP, Windows 7, Windows Server 2003, Windows Server 2003 / 2008 R2, Terminal.
• Remotely deployed and serviced 75 Android mobile phones and tablets.
• Managed over 250 end users spanning 3 locations nationwide in a domain / server environment.
• Extensively utilized Arkeia backup software / tape drives, Windows Server Update Services WSUS, Active Directory, Airwatch MDM, Manage Engine / Desktop Central, TrendMicro, LogMeIn remote / Mobile, and Microsoft.
• Managed 15 physical server bases and 8-12 virtualized servers within a VMware environment at any given time utilizing load balancing technologies to balance user load between servers using thin clients.
• Researched and implemented cost saving IT technologies while building relationships with product vendors. Developed time saving Powershell, VBScript, and VBA scripts / programs for daily functions throughout the.

Ft Sill, OK

• Oversaw and maintained brigade operations from a IT standpoint
• Updated over 200 computer systems to include 150 plus Blackberry devices.
• Replaced 100 lifecycle computer systems and printers due to upgrades. Maintained computer equipment worth over $50,000 with 100% accountability.
• Achieved my Security Plus certification during this time frame and was promoted once above peers for exemplary performance, leadership skills, and job related knowledge.
• Primarily utilized Remedy Trouble Ticketing System. Was service side of ticketing system. Picked up tickets in a queue, if the description was too vague, a call was placed to verify the issue. When the issue was.