Steven Collett, Itil® Email and Phone Number
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Steven Collett, Itil® personal email
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Dedicated, innovative senior IT leader with extensive business optimization and talent development experience within highly competitive markets. I am an analytical professional skilled in successfully navigating technology projects for organizations experiencing periods of accelerated growth. As a collaborative communicator, I’m continually focused on building relationships and promoting synergy across business lines and global units to drive positive change, comprehensive business approaches, and enhanced profitability.Motivated and results-focused, I bring a wealth of knowledge and experience to each engagement. The following is a sample of my areas of expertise. ● Strategic Planning● Technology Management● ITIL Service Management● Business Needs & Solutions● IT Governance & Controls● Systems Evaluations● Change Management● Stakeholder Management● Disaster RecoveryEngaging and collaborative, I am relied upon to guide special projects involving IT service delivery and business transformation decisions to identify and capitalize on opportunities for major savings and process improvements.Connect with me today!
Wells Fargo
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Executive Director, Servicenow Core Enablement, Senior Lead Business Services ConsultantWells Fargo Feb 2023 - PresentSan Francisco, California, Us
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Group Director, Service Management OfficeTruist Apr 2021 - Feb 2023Charlotte, North Carolina, UsGuild Responsibilities include, but are not limited to Leadership of the following departments and areas: ● Service Desk - Incident Management● Problem Management● Request Management & Service Catalog● ServiceNow Platform Product Owner● ServiceNow Platform Engineering● Service Level Management● Configuration Management & Service Discovery● Change Management● Release Management● SMO Issues Management, including Audit and Risk● Regulatory and Sarbanes-Oxley (SOX) Compliance -
Group Manager, Process Assurance And ImprovementBny Mellon Dec 2019 - Apr 2021New York, Ny, UsIntegrate industry standard best practices across multiple ITIL service disciplines to improve service management workflow efficiencies and effectiveness. Cultivate line of business synergies to enforce documentation, reporting, and governance standards that encourage positive performance behaviors. Negotiate with stakeholders to devise service improvement plans for managing scorecard values against KPI and KRI thresholds. Collaborate with production services leads to host scorecard, service stability, and period business reviews. Partner with stakeholders to provide regulatory and client write ups for high severity incidents. Manage Book of Work activities across the Service Management Reporting and Analytics landscape. Select Achievements: ● Line of Business Partnerships: Developed and implemented a Business Line Governance structure that includes regular partnership discussions, reporting, and KPI/KRI management to ensure the consistent delivery of production services● Unified Risk Calculator: Collaborated with multiple teams to amalgamate reporting values to develop an automated risk calculator module in ServiceNow that more accurately represents the risk and impact of all Change Requests to ensure that appropriate approvals and event visibility are provided ● Change Management Workflow Maturity: Lead the design and delivery of enhancements that improved workflow efficiency for significant event and change management, including the delivery of the Mainframe Change workflow, Change integration with PPM, and institution of a Parent/Child Change model for significant events. ● ServiceNow Release and Testing Processes: Built and integrated end-to-end ServiceNow release process for Change Management that includes, but is not limited to defect and enhancement management, user acceptance testing, resource allocation, and post-change validation, that resulted is a significant reduction (~70%) of Change workflow release defects -
Avp, Change Manager And Service Recovery Manager, Technology Command CentreBarclays Feb 2018 - Dec 2019London, GbLeveraging my extensive professional experience, I oversee global change management for air traffic control process with full accountability for evaluating service impact, risk mitigation, and adoption. It’s my job to develop service improvements to refine ATC and CAB change forum, enhance awareness through corporate communications, reform management best practices, and centralize change reporting and dashboards. I also lead support personnel incident remediation efforts from documenting case information and driving resolution activities to managing stakeholder relationships through regular cadence of status communications. Select Achievements:● Risk Management: Ensured key risk indicators (KRIs) maintained predetermined threshold by overseeing daily change operations to validate controls compliance with governance and audit standards. ● US Technology Command Centre: Made critical contributions during delivery and launch of US Technology Command Centre by strategically onboarding and training key personnel.● Change Management: Restructured existing change management practices including air traffic control forum to enhance overall operations.● Technical Support: Leveraged technical expertise to resolve major incidents through call center support involving service recovery and risk mitigation. -
Director, Service OperationsNbcuniversal Media, Llc Oct 2012 - Nov 2017New York City, Ny, UsDuring my last role with NBCUniversal, I spearheaded a 24x7 global operations team tasked with supporting technology for 65K+ end users across all business functions in the media and entertainment industries. It was on me to guide the proper implementation of incident, change, and problem management procedures according to ITIL principles. I also forged effective working relationships with business and technology infrastructure partners to guarantee achievement of global initiatives.Select Achievements:● Administered resources to ensure proper allocation in accordance with budget constraints, including negotiating offshore staffing to ensure six consecutive years of coming in under budget.● Orchestrated integration of xMatters notifications tool to increase incident engagement and executive notifications.● Pioneered efforts to transition third generation services and workflows from HP PPMC to Service Now.● Established and facilitated daily technology briefings to better manage business and technology partnerships.● Fulfilled SOX compliance and increased maintenance capabilities by automating refresh for 2K+ hosted applications. -
Manager, Incident Management CenterNbcuniversal Media, Llc Jul 2010 - Oct 2012New York City, Ny, UsWhile serving as the Manager of the Incident Management Center, I governed all aspects of our 24x7 global command center operations including a 10-member technical team across four geographical regions. Select Achievements:● Revised and deployed major incident form to improve documentation, categorization, metric reporting, and communication.● Established standard operating procedures (SOPs) for major incident management within group; ensured service consistently, reduced MTTR, decreased service impacts.
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Problem Analysis ManagerNbcuniversal Media, Llc Nov 2007 - Jul 2010New York City, Ny, UsEarlier in my career, I guided troubleshooting efforts across all business units for mission-critical and high impact technical incidents. I applied my detailed understanding of systems architecture and technical standards to enhance information systems operations and computer networks. Select Achievements:● Introduced first-ever process to NBCUniversal for post-mortem analysis of high-severity issues and root cause analysis for infrastructure and applications problems; devised workflow, process, and reporting functions.
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Lead Systems Analyst, ItocNbcuniversal Media, Llc Sep 2005 - Nov 2007New York City, Ny, Us
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Wnbc, Manager Of Information TechnologyNbcuniversal Media, Llc Jun 2000 - Sep 2005New York City, Ny, Us
Steven Collett, Itil® Skills
Steven Collett, Itil® Education Details
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Montclair State UniversityBusiness Administration & Accounting -
The Chubb InstituteTechnical Support
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Belleville High SchoolGeneral Studies
Frequently Asked Questions about Steven Collett, Itil®
What company does Steven Collett, Itil® work for?
Steven Collett, Itil® works for Wells Fargo
What is Steven Collett, Itil®'s role at the current company?
Steven Collett, Itil®'s current role is Strategic leader with extensive corporate ITIL Service Management and Global IT Operations experience..
What is Steven Collett, Itil®'s email address?
Steven Collett, Itil®'s email address is st****@****ist.com
What is Steven Collett, Itil®'s direct phone number?
Steven Collett, Itil®'s direct phone number is (212)-664*****
What schools did Steven Collett, Itil® attend?
Steven Collett, Itil® attended Montclair State University, The Chubb Institute, Belleville High School.
What skills is Steven Collett, Itil® known for?
Steven Collett, Itil® has skills like Vendor Management, Disaster Recovery, Project Management, Process Improvement, It Management, Digital Media, It Strategy, Budgets, Cross Functional Team Leadership, Troubleshooting, Business Process Improvement, Business Analysis.
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