Steven Collins Email and Phone Number
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I've worked in the IT Service Sector for over 10 years based in the leisure industry & i love it. At the moment, I get to spend each day leading the IT service provision for phenomenal brands such a Alton Towers, LEGOLAND Windsor, Chessington World of Adventures, Thorpe Park, London Eye, Warwick Castle & SEALIFE brands across the UK. I report into a head of IT services & Secruity role that also allows me communicate & assist with our IT services across the globe.
Merlin Entertainments
View- Website:
- merlinentertainments.biz
- Employees:
- 10
- Company phone:
- +44 1202 666900
- Company email:
- pressoffice@londoneye.com
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Global Operations ManagerMerlin Entertainments Oct 2022 - PresentPoole, England, GbLooking after our global 3rd line teams including;A mix of internal & external application support resources. A external networking team Internal infrastructure server & EUC teams A high performing project delivery team I also worked on transitioning our external IT service desk over to a new supplier, with the contract reporting directly into me.
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Uk It ManagerMerlin Entertainments Sep 2020 - Oct 2022Poole, England, GbManaging 17 IT local support analysts & 1 project analyst across the UK, supporting our Resort Theme Parks, Corporate offices & Midway attractions. Managing IT relationships across all our 29 UK attractions, responsible for local attraction IT budgets & managing our global incident management process covering over 140 attractions in 24 countries. Working closely with our project teams on resourcing IT resources to deliver incredible projects including hotel self service check-in kiosks, refurbishment of attractions & introduction of new IT management systems. Acting as the 2nd point of escalation for the UK attractions for IT issues & managing teams to insure prompt responses to IT incidents. Responsible for delivery of an new apprenticeship program within the team & stabilising the UK 2nd line support structure, giving the team a clearer career road map within Melin IT. Responsible for the team delivering day to day procurement of IT equipment.
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Uk Parks It ManagerMerlin Entertainments Apr 2019 - Sep 2020Poole, England, GbManaging IT across 5 major theme parks in the UK with a team of 10, 1st & 2nd line service support engineers while supporting the wider IT teams including project delivery. Managing multiple budgets & planning the IT 5 year technology refresh road maps. Liaising & being the first IT escalation for key stake holders.
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It Team LeaderMerlin Entertainments Apr 2015 - Mar 2019Poole, England, GbManaging a team of 8 Digital Technology local support team members across 3 Theme parks to deliver 1st & 2nd line support. My main responsibilities was managing attraction IT budgeting, day to day workloads of the team & reporting on incidents to attraction & Digital Technology senior leadership teams.
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It AnalystMerlin Entertainments Apr 2011 - Mar 2015Poole, England, GbWorking as local support on first & second line support incidents & requests
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Ice RinkVan Hage Nov 2010 - Jan 2011Great Amwell, Herts, GbInvolvement in the day to day running of the ice rink the booking office, by scheduling hourly flow, selling tickets in person & over the phone, making refunds and being first point of call for guests. Also assisted on both the Santa's Grotto & the Ice Rink when required as a customer assistant. I was also trained on how to maintain & look after the ice on the ice rink. -
Admissions Team LeaderThorpe Park Resort Sep 2010 - Nov 2010Chertsey, Surrey, Gb -
Front Of House Senior HostThorpe Park Resort Jun 2009 - Sep 2010Chertsey, Surrey, Gb
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Admissions HostThorpe Park Resort Jul 2008 - Jun 2009Chertsey, Surrey, Gb
Steven Collins Skills
Steven Collins Education Details
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Cheshunt School -
Cheshunt School
Frequently Asked Questions about Steven Collins
What company does Steven Collins work for?
Steven Collins works for Merlin Entertainments
What is Steven Collins's role at the current company?
Steven Collins's current role is Global Operations Manager at Merlin Entertainments.
What is Steven Collins's email address?
Steven Collins's email address is st****@****nts.biz
What is Steven Collins's direct phone number?
Steven Collins's direct phone number is +4412026*****
What schools did Steven Collins attend?
Steven Collins attended Cheshunt School, Cheshunt School.
What are some of Steven Collins's interests?
Steven Collins has interest in Swimming, Films.
What skills is Steven Collins known for?
Steven Collins has skills like Customer Service, Leadership, Team Leadership, Microsoft Excel, Tourism, Social Media, Microsoft Office, Teamwork, Team Management, Social Networking.
Who are Steven Collins's colleagues?
Steven Collins's colleagues are Lily Tiernan, Jeffrey Smith, Noah Novak, Alyssa Souliotis, Abigail Addison, Anne Steidle, Jessica Callihan.
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