Project and System Assignments:Gathering requirements for the revamped Telstra Bundle Shop, including Purchase flow, Shopping cart and “Explore & Customise”.Reworked and streamlined the Purchase flow for the Customer to initiate the provisioning their services online. The services included, Voice, Broadband, Tbox and Foxtel. It included the porting for Voice and Broadband using the Rapid Transfer ProcessWorking with stakeholders including Legal, Product owners, Business owner, Sponsor, BOH, FOH and other operational teamsWorked in an Agile environment and coached by ThoughtworksBusiness Responsibilities:Providing forums for communication between the various areas of the business to achieve the desired outcomesEnsuring a smooth transition between the Analysis, Design, Build and TestConformance to Telstra Digital’s Agile Methodology (Thoughtworks)

Responsible for the gathering of requirements for enabling Premium Content to be available via Subscription on News Limited Websites, MSites and IPhone Apps. Launched The Australian as the first Masthead.Hands on experience using the Fatwire Content Management SystemHands on experience using the Internal Image ingestion system called Fatpix Worked with various types on content including Images, Video, Flash, YouTube, Google Maps, Audio, Blogs, Galleries, Newsletters, RSS feeds, Ad served dynamic content.Creating Wireframes to communicate the changes being madeProviding Traceability from the requirements thru to delivery and ensuring the Business objectives were metSupporting testing and representing the Business in ensuring defects are resolved.Tracking and resolving Issues using JIRA issue and Project tracking systemRaising Change Requests and identifying associated costs, effort and alternatives.

Provided Business Analysis support to the following projects: - TBox – IPTV, New Media Channels, Catch up TV, Subscription TV, Video on Demand, Games, YouTube - THub – New content and applications such as YouTube - Smartcamps – Video on Demand, High speed Internet - Content Management for 3rd party development - Transformation project Support included, Requirements gathering, conducting workshops, traceability, supporting design, build and testing. Provided Delivery support for key TBox initiatives such as Catch up TV, TBox registration, Video on Demand and Games

Project and System Assignments • Delivered the IPhone 3.0 software release • Introduced new Pre-paid call plans • Delivered Call Usage analysis for the Customer Retention initiative • Introduced the new $149, 12 month Prepaid Broadband Plan • Managed Credit limit changes to allow for included usage rate plansBusiness Responsibilities • Responsible for the delivery of Products and Services on the Mobile. Co-ordinating all areas of the business and including internal and external vendors in order to deliver an inviting product on the Mobile. Working to agreed scope, cost and timelines whilst continuing to be focussed on the customer experience • Conformance to Virgin’s project Standards, guidelines and methodologies • Working with OPTUS on the Network sideIT Systems development responsibilities • Management of projects through the development lifecycleOutcomes • Increased revenue and reduced churn. • More engaged customers • A great customer experience

Consultant:Responsible for the delivery of Products and Services on the Mobile. Coordinating all areas of the business and including internal and external vendors in order to deliver an inviting product on the Mobile. Working to agreed scope, cost and timelines whilst continuing to be focused on the customer experienceConformance to 3’s project Standards, guidelines and methodologies

Consultant:Support included, writing Product Briefs, Requirements gathering, conducting workshops, supporting design, build and testing. Discussing options with Technology, costing, running feasibility workshops.

Responsible for estimating, budgeting and cost control. Driving the delivery of End to End Business solutions according to agreed scope, cost and timelinesConformance to AAPT project Standards, guidelines and methodologiesConformance with all financial governance including forecasting, Investment Analysis Framework (IAF) and Delegated Framework.

Provided Business requirements and end to end process diagrams for service provisioning on the Revchain Billing projectConducted Workshops with stakeholders and Vendors and provided Business requirements and Functional requirements for the Richmond call centre project.Provided end to end documentation such as Business requirements, Functional requirements, Traceability matrix, test plans and test execution for the Credit Card Dishonour Fees project

Consultant:Stakeholder management and business planningBusiness Process engineeringProject scoping, Forecasting and EstimationSME for Call processing, including retail billing, Telco settlement, rebill, preselection, override, 1800/1300/13, mobile, internetLiaising with Marketing, IS, Billing and Engineering to determine end to end processes for the provisioning of servicesProviding recommendations to management regarding the end to end service provisioning process and billing strategyTraining staff on the provisioning of 1800/1300/13 services

Consultant:Various developments including fixed and mobile call processing, telco settlements and retail billing

Consultant:Assisting the Project Manager of a large high profile project concerned with the implementation of the Global Trader system, which is a Foreign Exchange Dealer system.Responsibilities included:Co ordination of team leaders and identification of potential problems, bottlenecks or roadblocksLiaise and resolve issues with suppliers of Hardware/Software/Contract StaffResearch sources of Hardware/software required by the projectInterview and select new staffReport to management on budget vs expenditureLiaise with other departments on behalf of the global trader team for our infrastructure needsManagement of the day to day issues that arise with a large dynamic group of people. There were approximately 60 resources involved.Help in design and execution of test Cases for final solution.

Fujitsu Australia Limited (3 times)Ampol Petroleum Pty LimitedRHO Systems Pty LimitedThe Fence Shop Pty Ltd (2 times)Citibank Pty LimitedMLC Payroll Services (2 times)Prudential AssuranceEDS (Electronic Data Systems), UKCustom Credit CorporationHanimexKuring -Gai College of Advanced EducationCyanamid