Steven Coomer Email and Phone Number

Virtual Placement/Alternative Learning

• Effectively manage and mentor more than 100 volunteers through modern team-building principles• Established and continue to manage and mentor five leadership teams• Empower others to accomplish objectives and goals through servant-leadership principles• Provide guidance and support for individuals and families who are experiencing mental health issues, substance abuse, physical abuse, and rehabilitation issues• Support congregants and families in coping with problems relative to severe illness and disease• Daily meeting with individuals and families, including home-visits• Utilize my knowledge and education to provide crisis intervention and substance abuse services to the community• Maintain availability 24 hours a day to serve the needs of the congregation

50 member inner-city congregation• Organize and manage community-based outreach programs• Bible-based preaching and teaching• Provide both spiritual and physical support to the congregants and community

• Effectively used management skills to ensure superior customer experience by immediately addressing customer concerns, demonstrating empathy, and resolving issues to the satisfaction of the client and organization• Negotiated prices, terms of sale, and service agreements• Investigated and solved unresolved customer issues in an empathetic manner• Served as the main liaison between customers, internal departments, management and sales teams• Managed work-flow to exceed quality service goals• Maintained up-to-date knowledge of product and service changes

• Top volume Sales Consultant in the Cincinnati market for 2006• Foster and maintain relationships with customers to increase repeat business opportunities• Maintained knowledge of current sales and promotions, payment and exchange policies, products, and security practices• Identify client needs and make recommendations to best fit their lifestyle/situation

Responsible for maintaining satisfactory Market Center targets for growth,sales averages, merchandise management, credits, etc., and managing theRoute Sales Employees.Responsible for the timeliness and accuracy of all paperworkand reports flowing from the District office.Provided outstanding customer service and maintained a continuous focus oncustomer service.Made direct service calls and resolve service problems.Maintained close coordination and teamwork attitude with production regardingservice objectives and customer problems.Proactively followed up on accounts in jeopardy, lost accounts, while maintainingknowledge of the competition in the area, identifying growth areas andretaining 100% of the district's assigned customers.Developed and supervised the Route Sales Employees.Coached to improve subordinates performance.Held Route Sales Employees accountable for meeting goals established bythe Market Center.Rode with the Route Sales Employee on a regular basis to provide training.Provided safety training to ensure employees understand safety rules andprecautions.Observed Route Sales Employee during route ride to ensure they understandand follow safety rules and precautions.Modeled working safely and assisted Route Sales Employees with resolvingunsafe conditions along route or at customer locations.Recruited, selected, trained, and developed a qualified personnel staff.Ensured that there is appropriate bench strength (promotable employees.)Provided a motivational environment.Maintained open lines of communication with the Route Sales Employeesthrough daily shift briefings, employee surveys/action plans and otherapplicable methods.