• Provide production support for the Identity Management Platform which ensured proper identity lifecycle activities for production SAP systems.• Led and successfully executed the migration initiative, transitioning from an on- premise Identity Management Platform to a SAAS solution.• Assisted in the design and integration of new SAP systems into the Identity Management Platform.• Performed break/fix activities on all environments of Identity Management Platform.• Lead relationship with vendor to drive resolution on current issues.• Contributed to establishing accurate access role segregation and implementingeffective access controls during company spin-offs, ensuring smooth transitionsand security alignment.• Delivered comprehensive education on IAM platform system processes, fostering adeeper understanding among stakeholders.

• Designed a new Identity Health Assessment within the IAM organization, effectively scrutinizing application user access controls to ensure compliance with policies and assess suitability for IAM solutions.• Enhanced Identity Health Assessment processing and tracking by successfully migrating the assessment into RSA Archer for improved efficiency and streamlined management.• Collaborated closely with the Information Security & Risk Management team to develop an enhanced User Access Control policy, leveraging the NIST 800-53 framework as a foundation.• Created an IAM risk model that used to aide in the prioritization of IAM application on-boarding.• Partnered with the 3rd Party Risk Management team to conduct thorough assessments of applications outside the enterprise environment through an Identity Management perspective.• Engaged with application owners to actively assess application requirements, facilitate seamless integration with IAM solutions, and contributing to the enhancement of identity management processes, standards, and controls.

• Managed SAP access for over 15,000 users across 206 different SAP systems.• Enforced least privileged standards and conducted risk analysis prior toprovisioning new access, effectively preventing any potential SOX complianceviolations.• Consistently established and designed new business roles to standardize access,eliminate "mirroring" issues, and expedite request processing timelines.• Point of contact to business partners and support teams for business-criticalsupport, escalations, and enterprise-wide projects with significant impact.• Improved ticket volume by creating a report to identify and remove duplicatetickets.• Automated tracking of inactive SAP systems by collaborating with the BASIS teamto develop a comprehensive system status dashboard.

• Maintained a 90% First Call Resolution rate, consistently providing effective solutions to issues on initial contact.• Collaborated regularly with Sales Reps and Tier 3 teams to identify defects and promptly resolve customer-facing issues, ensuring a seamless customer experience.• Performed courtesy calls to customers that closed the incident management loop when escalated issues were resolved.• Assisted in the retirement of many legacy customer facing technologies such as the Telxon & PDT handheld devices, Pharmaceutical cardinal.com ($500k per quarter savings), and CSOS. In addition to those efforts, I helped promote new replacement solutions such as Order Express, Order Express Mobile Application, and CSOS Anywhere.