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@fedresources.com
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Steven Couteau is listed as Desktop Support at Federal Resources Corporation, a company with 30 employees, based in San Antonio, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at fedresources.com and a matched LinkedIn profile for Steven Couteau.
Steven Couteau previously worked as Desktop Support at Apex Systems and Portfolio Manager at Cnac. Steven Couteau holds Bachelor Of Science - Bs, Cloud Computing from Western Governors University.
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AeroLeads found 1 current-domain work email signal for Steven Couteau. Compare company email patterns before reaching out.
I am a Desktop Support contractor at Federal Resources Corporation, providing first-level support for the Defense Health Agency Global Service Center (DHAGSC). I have over two years of experience in IT infrastructure, hardware configuration, and help desk support, working with various platforms and systems.I have earned several CompTIA certifications, including A+, Server+, Network+, Security+, Linux+, and Cloud+, demonstrating my proficiency and skills in various IT domains. In addition, I have earned multiple AWS certifications, Certified Solutions Architect - Associate (CSAA) and Certified Cloud Practitioner (CCP), I am passionate about cloud computing and its applications. My goal is to design, build, secure, and maintain AWS environments for clients who need reliable, scalable, and cost-effective solutions.
Listed skills include Training, Team Management, Agent Development, Call Centers, and 18 others.
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A career timeline built from the work history available for this profile.
San Antonio, Texas Metropolitan Area
Contractor for the Defense Health Agency Global Service Center (DHAGSC)First-level support of all inbound calls, generating an Incident for all new issues.Accurately logging, ticketing, and tracking/owning all incidents.First contact resolution of desktop issues or follow proper escalation procedures.Provide accurate, timely, and professional resolution on.
San Antonio, Texas Metropolitan Area
Contractor for the Defense Health Agency Global Service Center (DHAGSC)First-level support of all inbound calls, generating an Incident for all new issues.Accurately logging, ticketing, and tracking/owning all incidents.First contact resolution of desktop issues or follow proper escalation procedures.Provide accurate, timely, and professional resolution on.
San Antonio, Texas
Built a new team and lead them to first-place performance within my first 90 days. Developed a full suite of analytics to measure agent and portfolio performance. Implemented strategy changes including the use of new vendors to increase customer contact through electronic means. Redesigned employee contests to drive desired behaviors and improve.
San Antonio, Texas Area
Led legal collection vendors to achieve performance goals set by executive leadership. Performed site visits to audit work standards and monitor regulatory compliance. Selected new vendors and led contract negotiations. Oversaw the onboarding process. Developed custom reports for strategic decisions. Set goals for Agency Performance Leaders and tracked.
San Antonio, Texas Area
Outsourced existing internal Bankruptcy, Deceased, & Legal processes. Assisted in onboarding nine vendors since assuming the position. Designed and directed the transition of legacy manual processes to automated data exchanges with vendors. Designed and developed reporting suite for executive management. Managed vendor performance to meet company.
San Antonio, Texas Area
In the role of Escalations Manager, I developed a team that reviewed re-age programs that were rejected and made the necessary corrections, usually requiring customer contact to renegotiate the scheduled payment, for the re-age program to be correctly applied. Implemented detailed reporting for coaching and development to reduce entry errors. Identified.
San Antonio, Texas Area
Managed between ten to twenty direct report employees.Handled a Billion dollar portfolio, increased performance month over month and year over year.Designed and implemented account audit process.Worked with database programmer to implement enhancements and reduce errors.Improved workflow and strategy by working with the Dialer team.Coached and developed.
San Antonio, Texas Area
Managed fifteen to forty direct report employees.Responsible for over thirty clients and increased assignment volume year over year.Improved and implemented controls for all aspects of the company including cash processing,data security, vendor management, customer complaints, client requirements, etc.Worked with database programmer to implement over forty.
San Antonio, Texas, United States
Designed and developed the first corporate training program. Maintained compliance with all Federal, State, Municipal, & client regulations. Held weekly training classes for 2-12 new hires for all positions at the company.
San Antonio, Texas, United States
Collected on telecom, retail installment, bankcard, & medical debt.
San Antonio, Texas Area
San Antonio, Texas Area
Other employees you can reach at fedresources.com. View company contacts for 30 employees →
Maggie Goetz
Colleague at Federal Resources CorporationPittsburgh, Pennsylvania, United States, United States
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Hunter Davis
Colleague at Federal Resources CorporationErie, Pennsylvania, United States, United States
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Nicholas Dubowski
Colleague at Federal Resources CorporationErie, Pennsylvania, United States, United States
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Johanna Forish
Colleague at Federal Resources CorporationErie, Pennsylvania, United States, United States
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Blake Hesson
Colleague at Federal Resources CorporationPoint Pleasant, West Virginia, United States, United States
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Kyle Holman
Colleague at Federal Resources CorporationUnited States, United States
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Chalise Bayletts
Colleague at Federal Resources CorporationGirard, Pennsylvania, United States, United States
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Nicholas Battaglia
Colleague at Federal Resources CorporationReston, Virginia, United States, United States
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Chris Zeiders
Colleague at Federal Resources CorporationGreater Pittsburgh Region, United States
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Tinashe Katsande
Colleague at Federal Resources CorporationErie, Pennsylvania, United States, United States
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Quick answers generated from the profile data available on this page.
Steven Couteau works for Federal Resources Corporation.
Steven Couteau is listed as Desktop Support at Federal Resources Corporation.
AeroLeads has found 1 work email signal at @fedresources.com for Steven Couteau at Federal Resources Corporation.
Steven Couteau is based in San Antonio, Texas Metropolitan Area, United States while working with Federal Resources Corporation.
Steven Couteau has worked for Federal Resources Corporation, Apex Systems, Cnac, Conn'S Homeplus, and Account Services Collections, Inc.
Steven Couteau's colleagues at Federal Resources Corporation include Maggie Goetz, Hunter Davis, Nicholas Dubowski, Johanna Forish, and Blake Hesson.
You can use AeroLeads to view verified contact signals for Steven Couteau at Federal Resources Corporation, including work email, phone, and LinkedIn data when available.
Steven Couteau holds Bachelor Of Science - Bs, Cloud Computing from Western Governors University.
Steven Couteau is listed with skills including Training, Team Management, Agent Development, Call Centers, Strategic Planning, Debt Collection, Customer Service, and Operations Management.
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