Steven Crook

Steven Crook Email and Phone Number

Retired @
Steven Crook's Location
United Kingdom, United Kingdom
Steven Crook's Contact Details

Steven Crook personal email

n/a

Steven Crook phone numbers

About Steven Crook

Experienced Chief Operating Officer / Customer Service Director with a demonstrated history of working in both financial services & utilities industries. Skilled in strategic planning, driving business transformation and operational management.

Steven Crook's Current Company Details
Self-employed

Self-Employed

Retired
Steven Crook Work Experience Details
  • Self-Employed
    Retired
    Self-Employed Mar 2023 - Present
  • Activeops - Digital Operations Management
    Consultant
    Activeops - Digital Operations Management Oct 2018 - Nov 2024
    United Kingdom
    View
  • Activeops - Digital Operations Management
    Chief Customer Officer & Md Emea
    Activeops - Digital Operations Management Aug 2018 - Nov 2024
    Reading, United Kingdom
    Experienced executive with a proven track record in successfully transforming front and back office operations to excel in a digital world
    View
  • Activeops - Cloud-Based Back Office Workforce Optimization
    Chief Customer Officer
    Activeops - Cloud-Based Back Office Workforce Optimization Oct 2017 - Nov 2024
    Reading, United Kingdom
    Global accountability in ensuring all clients across the group are achieving their desired outcomes through their interactions with ActiveOps, in respect of both their current day-to-day needs and also their (emerging) strategic objectives.
    View
  • British Gas
    Customer Service Director
    British Gas Dec 2015 - Nov 2017
    Staines
    View
  • Aib
    Head Of Customer Services
    Aib Feb 2015 - Dec 2015
    Dublin, Ireland
    Responsible for:- the day to day performance of all processing & servicing activities across the AIB group- transforming the banks end-to-end process to provide exceptional customer experience and support operational digitisation
    View
  • Aib
    Head Of Banking Operations
    Aib Nov 2013 - Feb 2015
    Dublin
    Responsible for all operations across the AIB group, including those supporting AIB Republic of Ireland, First Trust Bank Northern Ireland, AIB Great Britain & Educational Building Society.
    View
  • Qatar Islamic Bank
    Chief Operating Officer
    Qatar Islamic Bank Nov 2012 - Nov 2013
    Qatar
    Responsible for IT, Operations, Internal Control and Business Services Divisions
    View
  • Al Hilal Bank
    Chief Operating Officer
    Al Hilal Bank Sep 2011 - Nov 2012
    Abu Dhabi, Uae
    Responsible for the day to day and future operational effectiveness of the bank. Responsible for the bank's overall Operating Model, Operations, IT, Change & BCM.
    View
  • Barclays Bank Egypt
    Chief Operating Officer
    Barclays Bank Egypt Jul 2008 - Sep 2011
    Responsible for the day to day and future operational effectiveness of the bank. Responsible for c1500 staff and budgets of c.£100m across Ops, Branches, HR, IT, Change, Security and Fraud, Internal Control, Performance Improvement, CRES, Sourcing and Customer Service.
    View
  • Barclays Bank Botswana
    Chief Operating Officer
    Barclays Bank Botswana Aug 2007 - Aug 2008
    Responsible for the day to day and future operational effectiveness of the bank. Responsible for c1200 staff and budgets of c.£90m across Ops, IT, Change, Security and Fraud, Internal Control, Performance Improvement, Premises, Sourcing and Customer Service
  • Barclaycard
    Change Director
    Barclaycard Apr 2006 - Aug 2007
    Change Director for £50m portfolio of strategic investment projects across the cluster
    View

Steven Crook Skills

Banking Change Management Retail Banking Operational Risk Risk Management Portfolio Management Business Transformation Operational Risk Management Financial Risk Governance Financial Services Payments Credit Cards Business Analysis Management Aml Performance Improvement Business Process Improvement Credit Risk Internal Controls Stakeholder Management Strategy Business Process Relationship Management Operations Management Project Delivery Operational Excellence Anti Money Laundering Commercial Banking Team Management Mis Operational Planning Executive Coaching Basel Ii Strategic Leadership Enterprise Architecture Strategic Planning Investment Banking Credit Business Strategy Team Leadership Outsourcing Project Management Performance Management Customer Experience

Steven Crook Education Details

  • Hutton Grammar School
    Hutton Grammar School
  • Croston Bishop Rawstorne
    Croston Bishop Rawstorne

Frequently Asked Questions about Steven Crook

What company does Steven Crook work for?

Steven Crook works for Self-Employed

What is Steven Crook's role at the current company?

Steven Crook's current role is Retired.

What is Steven Crook's email address?

Steven Crook's email address is sc****@****bank.ae

What is Steven Crook's direct phone number?

Steven Crook's direct phone number is +971249*****

What schools did Steven Crook attend?

Steven Crook attended Hutton Grammar School, Croston Bishop Rawstorne.

What skills is Steven Crook known for?

Steven Crook has skills like Banking, Change Management, Retail Banking, Operational Risk, Risk Management, Portfolio Management, Business Transformation, Operational Risk Management, Financial Risk, Governance, Financial Services, Payments.

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