Steven Cudd Email & Phone Number

Tennessee, United States

In this position, I spearhead the leadership of a team of employees in U.S. and Ireland offices, as well as remote employees, primarily overseeing custom data exchange needs (EDI/ETL) for urgent and large cases.Key accomplishments include:• Mobilized processing of 900k+ data exchanges annually for customers and third parties, totaling over $1B per year in revenue.• Delivered ETL for 26% of the 50 largest employers in U.S. along with 1K+ additional customers.

In this role, I strengthened the development and production of customer portal sites, offering on-call support, critical incident resolution and resulting root cause analysis, and coordination of on-going infrastructure upgrades.Key accomplishments include:• Developed user migration service in C#, streamlining onboarding from existing to replacement portal for thousands of users.• Launched new flagship customer facing website.• Generated and improved monitoring and event management for customer portals.

Chattanooga, Tennessee Area

In this position, I coordinated the event management (ITIL) processes as well as service validation and testing, performance, and deployment management processes. I also provided team leadership and development for teams of 54 global employees and contractors.Key accomplishments include:• Boosted productivity, saving 300 hours of effort per year, and increased monitoring by 27%, through implementation of automated remediation frameworks in ServiceNow.• Implemented Kanban Maturity Model across all teams, encouraging employee task prioritization, productivity, and continuous improvement.

Chattanooga, Tennessee Area

In this role, I administered team leadership and direction for stability processes, including incident, problem, and event management, for all customer facing applications. I also guided development of supporting tools while working closely with the executive team to improve productivity and profitability.Key accomplishments include:• Established prototype internal-use iOS app to assist in monitoring, using Objective-C (X Code) in addition to corresponding web-based SPA using html, jQuery, JavaScript, and Bootstrap.• Achieved Scrum Master role for significant content management system infrastructure upgrade.

Courses In, Organizational Management

Associate Of Science (As), Computer Science

Courses In, Computer Science

Courses In, Music Education