Steven Jacques Email & Phone Number

Vauxhall, New Jersey

Garwood, Nj

+ Provide friendly assistance to customers in the seasonal department and all over the store.+ Support the freight team and the customer's easy shopping experience by proactively packing out product and maintaining appealing product displays.+ Occasionally host hands-on workshops, endearing customers to our store, building or gardening with them, while supplying them with all the items they need for their project.+ Joined the annual overnight inventory team in July 2018.+ Certifications: forklift, electric ladder, electric pallet jack, Seasonal.+ Certifications in progress: reach truck, Hardware.+ Other skills: Order Up, key cutting, chain cutting, paint mixing.

Philadelphia, Pennsylvania

+ Delivered professional sales presentations to customers by appointment in their own homes.+ Directly engaged with shoppers at eight stores in the Philadelphia area to generate sales leads.+ Collaborated with store employees to raise the profile of Home Depot's At-Home Services and maximize company profits.+ Worked closely with sales team manager and other sales reps to meet or exceed aggressive monthly sales goals.+ Produced reliable price estimates by measuring dimensions of windows, doors, and insulation with >96% accuracy.

King Of Prussia, Pa

+ Trained new employees and led all Brain Coaches in knowledge of over 150 products in this niche puzzle and games store, and ensured that even part-time seasonal hires were positively representing the brand in accordance with company policies and S.O.P.s.+ Managed the stock room; maintained up-to-date electronic records of inventory; kept the small space clearly navigable.+ Merchandised the sales floor; kept it easily shoppable; made all products visually appealing.+ Taught employees the listening-based sale cycle (how to maximize the sale by deducing and responding to a shopper’s nuanced needs and wants), and taught up-sell and add-on techniques.+ Motivated Brain Coaches to work toward meeting/exceeding the store's monthly sales goals.+ Led the team in new entries into the Marbles loyalty rewards program.+ Assigned various maintenance tasks to employees, as needed.+ Resolved customer complaints with calm professionalism, sometimes involving collaboration with vendors on certain products' warranty issues.+ Managed tills.

Union, Nj

+ Trained Helen's 13-year-old twin boys in time management strategies, enforced their commitment to academic and personal success, instilled confidence and virtues in them, and shuttled them around their busy lives.+ Completed various home improvement projects, in addition to everyday housekeeping and miscellaneous errands for the family.

Lafayette, Co

+ Closed the restaurant four out of five nights each week, and opened on the fifth day, these shifts entailing many extra tasks at which I was the most efficient.+ Worked 40 days straight without complaint during a crisis in management, while also taking part-time college classes.+ Dispatched and supervised other drivers occasionally, being always cognizant of the restaurant's labor budget.+ Complied completely with federal health codes and company S.O.P.s when expediting food orders in every stage of preparation, maintaining both speed and composure in a hectic kitchen.+ Served customers in the dining room, at the carry-out counter, over the phones, and at their doorsteps, all with a reliably professional manner.+ Cleaned and sanitized the entire restaurant at closing time (all dishes, equipment, sinks, surfaces, bathrooms, and floors) in accordance with company S.O.P.s and federal health code.

Colorado Springs, Co

+ Provided custom solutions to people's tech problems, based on friendly, clear communication.

Union, Nj

+ Learned more about the building trades, particularly concrete pouring, French drains, house framing, insulation, drywall installation and spackling, and window installation.+ Completed most of the heavy lifting on most projects, having only novice prior construction experience and being the most vigorous worker on this small team.[I also worked a clerical temp job at this time, plus as many freelance painting jobs as I could find, toiling incessantly to finance my planned return to Colorado. Subsequently, through any gaps in my resume, I have used these skills to sustain myself as a handyman for my friends.]

Lafayette, Co

[This was my first term of employment at Pizza Hut. For description, see above, May '10 - Jan. '13.]

Garwood, Nj

+ Gave proactive, award-winning service to all customers and the company.+ Earned two "Homer Awards" (Bronze and Silver) for outstanding customer service, granted by unsolicited customer nomination.+ Earned the "Above and Beyond" award by solving a unique problem of this smaller-than-average Home Depot store: I independently redesigned the planogram for the paint applicator aisle to address the spacial constraints, making the Paint Department more shoppable.+ Merchandised product at the paint desk and on end caps, with authority to build displays according to my own designs.+ Maintained the safety and cleanness of the Paint Department aisles, adhering to planograms and company S.O.P.s.+ Assumed the department head's responsibility of ordering product into the store.+ Amicably declined a promotion to Paint Department Head, to pursue my youthful dream of travelling the country.

Union, Nj

+ Opened and manned the store solo every Sunday during my second term of employment here, which began when I returned to Union following my freshman year at college in Poughkeepsie.+ Excelled as a sales associate.+ Grew a productive relationship with a nearby gym, transporting and servicing spin bikes.+ Documented incoming shipments of inventory.+ Worked as a mechanic for bicycles, skis, and snowboards.+ Served as a rental technician for winter sports equipment.+ Recruited for the Victory Ski Club.+ Trained new employees. Et cetera.

English Major, Creative Writing Concentration, 3.09 G.P.A.

3.62 G.P.A.

Activities and Societies: Phi Theta Kappa Honor Society, Working Writers' Reading Series (featured speaker), Plains Paradox Literary.

High School, 3.2 G.P.A

Activities and Societies: History Club (President '04-'05, VP '05-'06), Ski Club