Assistant General Manager
Responsible for day-to-day business of store and existing departments, too maximize profit while minimizing costs. Ensure sales promotions are accurate and merchandised to the company’s standards. Coaching and training of staff in all sales aspects, creating an environment “Win, Win” situations for our customers and sales professionals. Prepare staff for daily, weekly, monthly, quarterly and annual expectation of store and personal goals. Verify excellent customer care standards are… Show more Responsible for day-to-day business of store and existing departments, too maximize profit while minimizing costs. Ensure sales promotions are accurate and merchandised to the company’s standards. Coaching and training of staff in all sales aspects, creating an environment “Win, Win” situations for our customers and sales professionals. Prepare staff for daily, weekly, monthly, quarterly and annual expectation of store and personal goals. Verify excellent customer care standards are met.Worked closely with human resources, marketing, logistics, information technology, customer service and finance.Work activities consisted of:• managing and motivating a team to increase sales and ensure efficiency;• managing inventory levels and making key decisions about inventory control;• analyzing sales figures and forecasting future sales ;• analyzing and interpreting trends to facilitate planning;• dealing with staffing issues such as interviewing potential staff, conducting performance reviews, as well as providing or organizing training and development;• ensuring quality, customer service and health and safety standards are met;• resolving health and safety, legal and security issues;• responding to customer complaints and comments;• organizing special promotions, displays and events;• attending and chairing meetings;• updating colleagues on business performance, new initiatives and other pertinent issues;• touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;• maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;• initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;• Assisting team members when required to close a pending sale. Show less