Managed and executed upon pipeline-critical RFQs (Requests for Quotations), leveraged and defined customer and product specifications, submitted detailed quotations for the bidding process of the sales cycle, interfaced with purchasing agents and designers, fielded pricing and availability requests with outside labor and shipping vendors, worked intimately with production and project management teams, pursued follow-on sales opportunities, created process and role-defined documentation, and facilitated business analysis and opportunity management techniques.

Focal for complete product lifecycle. Managed the procurement, staging, installation, and project management for multi-million dollar commercial office furnishings company. Additionally, marketing manager responsible for branding, website design, promotions, digital content, and advertising.Details:Managed all aspects of product procurement and delivery from inception to end-user. This included purchasing product (based on recommendations from the design team), product intake and verification upon delivery, staging, managing warehouse staff and resources, bidding and contracting outside labor, transportation, waste removal, etc., attending contractor meetings and touch points with customer contact to coordinate delivery, lead as project manager and onsite point of contact for customer, labor, and GC interaction. Manage scheduling and any problem management issues (delays, repairs, design flaws, product addition requests). Diligent reporting of benchmarks that trigger critical actions (order fulfillment, contractor completion status, follow-up requirements, project close-out, etc.).Strong process improvement initiatives to advance role definition, mentorship, and project management focus. Focal for all human resource decisions regarding talent acquisitions and dismissals.Skills Represented:• Project Management• Process Management• Negotiation & Bidding• Construction Management• Facility Management• Subcontracting• Purchasing• Problem Management• Customer Service• Marketing• Human Resources

Managed all marketing migration initiatives and brand consolidation for the High Availability Center of Competency (including sister agencies in Japan and France). Worked with current Project Managers to build/maintain mission-critical processes and procedures as a focal for the PMO (Project Management office). Ongoing administrative tasks in support of line managers including business and performance metrics gathering in preparation for upper management. Intensive process improvement and immediate impact projects.Details:Opportunity manager responsibilities commanding strong metric and business analysis functions for year-end reporting of revenue influenced figures, specific platform impact, and departmental cost recoveries. Marketing authority for international department spanning multiple organizations and touch points. Owner and reviewer of PMO operations and procedure documents. Maintained operational authority for managing staff and pipeline meeting functions in additional to mission-critical marketing assets.Skills Represented:• Marketing Management• Project Management• Metrics Identification & Gathering• Process Improvement• Business Analysis and Leadership Reporting

Managed warehouse and installation teams in overall operations as well as onsite coordination with customer contacts, outsourced labor units, construction points of contact, and facility managers. Consistent knowledge of floor plan design elements, installation expectations, and product solutioning were daily leveraged skillsets. Consistent expectations placed on fast-paced, highly adaptable project management outcomes. Marketing efforts included creating a dossier of professionally photographed high-profile projects, testimonials, and one-pagers.Details:Managed all staff and coordination related to contract furniture installations. This included product procurement (placing purchase orders), intake verification and staging of product, programming, project management with customers (construction meetings, field verification, site planning, etc.), interfacing and review with design team, warehousing and transport, 3rd party contracting for labor and transport, facilitating repair orders, and any and all post-work.Skills Represented:• Project management• Strong contract furniture knowledge & acumen • Ability to understand and interpret floor plans, construction layouts, etc.• Negotiation• Problem Management• Skills transfer / mentorship• Marketing copy writing• Graphic design

Account Manager for 35+ independent lumber companies. Annual sales in excess of $6 million. Administrator for processing and logistics of all Lumber Basis Trades in CME (Chicago Mercantile Exchange). Extensive customer service, problem resolution, telesales, and spreadsheet management.Details:Daily high-contact, intensive, demanding "trading-floor" environment with strong negotiation demands, customer service expectations, and sales goals. Intermediary between ESPF and WSPF Canadian mills and U.S. building products companies. Authored and distributed valuable bi-weekly commodity trading reports amongst member groups. Constructed extensive job manuals for the Assistant Trader position at ENAP.Skills Represented:• Negotiation & Bidding • Contract Management• Telesales• Customer Service• Problem Management• Spreadsheet Proficiency• Employee Operations Management

Assisted new customers with creating accounts, up-selling products, customer service and assistance for exiting customers.

Assisted with research and Excel data analysis for the MEM and OG&S departments.