Steven Decker Email & Phone Number

Houston, Tx, Us

Milwaukee, Wisconsin, Us

Responsible for supporting the cyber security direction of the business and elevating the company’s cyber security posture. CRMs are expected to support GCSS(Global Cyber Security Services) security strategy within new and existing information system capabilities.• Coordinate with business partners to safeguard against undue cyber security risk.Analyze findings, document, recommend, and report program gaps.• Compile monthly qualitative and quantitative metrics that demonstrate the business group’s cyber security posture.• Attend and fully engage in cyber risk management meetings.

Us

Ensure the safety of information systems assets and protect systems from intentional or inadvertent access or destruction.Perform monitoring of security logs of windows environment, network infrastructure and security devices including firewalls, Intrusion Detection Devices and routers/switches in a manner consistent with regulatory requirements.Performing analysis of information systems configuration settings to ensure that systems maintain compliance with the established baselines as part of the System Development Life Cycle (SDLC).Review user access requests to ensure that proper separation of duties is maintained. Review Firewall change requests to verify that new rules are congruent with corporate security policy.

Us

Support users through diagnosis of problems, software installation, and load maintenance of desktops and laptops in a Windows XP environment. Build, install, transport, and provide hardware repair of desktop computers and peripherals. Provide instruction on commonly used applications. Provide problem entry via ITIL compliant problem tracking tool. Facilitate end user IT equipment, software, and service purchases. Adhere to internal Service Levels. Resolve the majority of requests without further assistance and act as a technical escalation point for others. Responsible for ensuring the timely resolutions of problems directed to the help desk. Responsible for developing and maintaining system images for deployment to workstation devices. Provisioning of user accounts and configuring access permissions using Active Directory, SMB Share and NTFS file permissions.

London, Gb

Member of global support team for a $2 Billion/year international testing services company. Perform projects, improvements and day-to-day support for over 1300 users distributed in over 60 locations, located in 7 countries. Work independently to provide onsite and remote desktop support to staff at both office and industrial lab environments. Deliver support commensurate with strict service levels. Support users through diagnosis of problems, software installation, and load maintenance of desktops and laptops in a Windows 2000 and XP environment primarily over the phone, via a remote control utility (Dameware, RDP, GotoAssist, GotoMyPC), or desk side assistance. Build, install, transport, and provide hardware repair of desktop computers and peripherals. Provide instruction on commonly used applications. Occasionally travel to client sites and other company locations for support purposes.Provide problem entry via ITIL compliant problem tracking tool. Facilitate end user IT equipment, software, and service purchases. Adhere to internal Service Levels. Resolve the majority of requests without further assistance and act as a technical escalation point for others. Responsible for ensuring the timely resolutions of problems directed to the help desk and for the configuration and deployment of systems for new employees Interface with vendors for warranty and non-warranty issues. Participate in desktop projects, including planning, tracking, and execution of office moves, AD migrations, PC refreshes, software upgrades and rollouts. Administer Desktop Service Management System (Everdream) to monitor hardware and software inventory, deploy software, and maintain WSUS patch compliance.

Have provided onsite PC, network and server support for various small businesses and individuals including PC and server builds, software support, network (wired and wireless) setup/support and individual training.