Steven Deeble Email & Phone Number

El Segundo, Ca, Us

Supervised writing staffUpdated documentation for Security and Event Management (SIEM), User Entity and Behavior Analytics (UEBA), Extended Detection and Response (XDR), and Identity/Access Analytics products. Systems aggregated data in mixed formats from disparate sources and applied artificial intelligence (AI) to identify aberrant behavior of users and/or devices.Prepared content for responses to requests for proposals (RFPs)Supervised updating of all internal/external documentation to conform with marketing style guidelinesResearched, drafted, and presented proposal for customer-facing document repository using Docusaurus and MarkdownWorked with offshore team’s developers and managers to determine network security requirements for documentation portalCollaborated with SalesForce consultants on customer portal to determine UX requirements for client documentation portalReviewed web site content with product marketing manager to ensure technical accuracy and clarity

Ho Chi Minh, Vn

Executed special project to document process allowing customers to change system passwords across multiple subsystems/platforms/device types for high-end practice management software used by extremely large law firms. Previously required a professional services engagement.Coordinated with professional services, technical support, and software development groups to automate portions of process

Wayne, Pa, Us

Assisted in standing up a document repository for developers using DocusaurusPerformed gap analysis on existing documentationDeveloped documentation using Documentation as Code methodology. Version control provided by GitHub.Created documents using Markdown. Converted existing documents from disparate formats to Markdown.Documented Standard Operating Procedures (SOP) for use of ServiceNow for procurementManaged projects using JIRA in agile development environmentCollaborated with writing team using Confluence

Develop/deliver technical and sales training for both classroom and distance-learning modelsCreate technical documentation – help systems, design specifications, user guides, technical reference manuals, quick reference cards, release notes, and technical memorandumsWrite press releases, proposals, SEO-optimized web content and marketing collateralManage on-line communities for social mediaDesign and create content for websitesWrite, produce and direct promotional, instructional and industrial videos, including Warehouse Automation case studyManage productions – scripting, scheduling, and logisticsHire contract employeesEdit video/audio using Apple's Final Cut Pro and Adobe PremiereCreate motion graphics using Apple's Motion and Adobe After EffectsAuthor DVDsClients include Orange County Fire Department, Basis Media, Creative Business Concepts, FileNet Corporation, The Torpedo Factory Art Center, Pacific Sunwear, Massage Envy, City of Paramount, Democratic Foundation of Orange County, BH Properties, Downtown Long Beach Associates, Long Beach Public Corporation for the Arts, Langham Huntington Hotel and Spa, W.D. Schock Sailboats, Victoria Gardens, The Promenade in Temecula, Advanced Business Software, Vook and many others.

Mclean, Va, Us

Supported classified contractors deployed at The Aerospace Corporation, including managing clearances via classified computer systems.

Deployed at Aerospace CorporationPrevious deployment: Southern California EdisonEngage in business stakeholder discussions, proactively ask questions to identify processes for onboarding, as well as ordering equipment and break-fix using ServiceNowConduct SME interviews efficiently to obtain the required informationReview SOPs as required and provide actionable feedback to the authorsOwn overall delivery of SOPs/process mapsEngage in meaningful conversations with process champions, owners, and experts

Roswell, Georgia, Us

Product Development ResponsibilitiesConducted needs assessments based on research of industry trends and vertical marketsPerformed task analysis for recommendations on UI/UX issues for desktop and mobile platformsDrafted software design specifications. Identify Key Performance Indicators (KPI). Wrote technical and user documentation, as well as help system content supporting cloud-based vehicle telematics system. SaaS fleet management solution accessed via desktop, iOS and Android mobile apps.Developed QA test plansTested software functionalityCoordinated product beta testing with customers, including development of supporting documentation and training videosSubmitted bug reports and enhancement requests using Attlassian’s JIRA for agile developmentCompiled software release documentationGathered competitive intelligence for enhancement requests to development and for sales educationDocumented hardware installation procedures for GPRS/CDMA/Satellite GPS tracking devices and peripherals like temperature probes, PTOs, Electronic Logging Devices (ELDs), and Tire Pressure Monitoring Systems (TPMS)Supported enterprise customersLiaison with FleetCor, one of the largest suppliers of fuel cards in the countryMarketing ResponsibilitiesGathered Business Intelligence by monitoring competitors, identifying desirable features and functionality, and creating enhancement requests using JIRAPrepared responses to RFP/RFIsWrote press releases, web site content, policies, white papers, product information sheets, brochures and proceduresWrote, produced and directed product demonstration, promotional, installation, and training videosCreated content for Apple’s App Store and Google’s Google Play Store for mobile forms app running on iOS and Android devicesMonitored app stores for user comments/download statistics for weekly report to marketing/developmentCreated marketing collateral web content and proposal boilerplate around Key Performance Indicators (KPI)

Taught system administration and performance tuning courses for Windows NT/UNIX- based document imaging/storage/retrieval systems using Oracle and MS SQLServer databases. Customers included Boeing, Bank of America, and State Farm. Position required extensive travel. Team Lead, curriculum design/implementationChair, Professional Growth ’99: Tools for Teambuilding, budgeted at $15,000 Designed/delivered workshops exploring departmental interdependencies Chair, Education Department’ s Advisory Committee Team Lead, customization of Microsoft SQLServer course content. Team of instructors and course developers participated in selection of modules from several courses deemed most appropriate to their needs.Established formal mentoring program for new instructors Performed software installations and on-going maintenance on Windows NT and UNIX (HP/UX, DEC Ultrix, IBM AIX, SUN Solaris) servers used by education department Developed/documented methodology for creation of disk images for NT servers Developed certification exams Designed web-based system for collecting errata and changes to course materials

Industrial Electronics Technology/Technician

Humanities In Film Studies

Education record