Steven Dills Email and Phone Number

Leading Problem Management for Enterprise Cloud.

- Manage & optimize application platforms within AWS Cloud utilizing CloudFormation, S3, EC2, Lambda, IAM Roles, and other AWS services.- Create & own technical documentation.- Manage & maintain New Relic & DataDog monitoring platforms to ensure operation success and accurately measure application performance through the use of APM, Browser, and Synthetic monitoring.- Utilize platforms including Splunk, H.P.O.M., and Zabbix for monitoring application performance.- Utilize JavaScript, NodeJS, Python, YAML, and other languages to automate solutions through the use of APIs, Lambda functions, and automated server functions.- Perform & Manage Production & Non-Production infrastructure and coding changes.- Manage & maintain CI/CD pipeline onboarding and practices via Jenkins Pipeline.- Utilize platforms including Artemis, Hygieia, Artifactory, Github, BladeRunner, and more to monitor and complete CI/CD pipeline deployments.- Utilize Jira, ServiceNow, and other ticketing platforms to accomplish incident, ticket, and problem management.- Work with teams across the enterprise to integrate monitoring & alerting for application platforms, ensuring operational consistency, reliability, and stability.- Work to ensure appropriate scope of work & time spent on projects, while keeping costs low.

-Collaborate across support teams to ensure availability, reliability, and performance for over 100 internal and external-facing applications and platforms.-Engaging with clients to provide 2nd and 3rd level support for over 100 applications.-Identify and implement solutions to increase automation efforts in client assistance and monitoring solutions.-Engage with other Support Teams to identify and prevent issues in Mission-Critical applications.-Build out documentation to further successfully and properly handle clients and applications with a focus on shortening delivery time for ticket and issue resolution.

-Collaborate across support teams to ensure availability, reliability, and performance for over 100 internal and external-facing applications and platforms.-Engaging with clients to provide 2nd and 3rd level support for over 100 applications.-Identify and implement solutions to increase automation efforts in client assistance and monitoring solutions.-Engage with other Support Teams to identify and prevent issues in Mission-Critical applications.-Build out documentation to further successfully and properly handle clients and applications with a focus on shortening delivery time for ticket and issue resolution.

-Responsible for driving major incidents across multiple digital programs, engaging various internal and external teams to quickly restore services.-Quickly assess incident priority, engage resources and drive resolution.-Responsible for incident identification, engagement, communication process, escalations, monitoring tools, and metrics.-Ensure technical issues are responded to and service operations are restored in as quick a manner as possible.-Document and facilitate all incidents to identify root cause and resolution.

-Lead Engineer for Services Delivery Team.-Ensure Services are properly implemented, managed, and supported for Support clients.-Lead On-boarding for new and renewal Support clients.-Provide Cloud-oriented and Mobile Device Management based solutions.

-Lead Engineer in On-boarding Managed Services for new and renewal clients.-On-Boarding clients utilizing advanced monitoring solutions.-Providing Cloud-oriented solutions for clients.-2nd-Level Support for clients.-Monitoring, Administration & Support for clients.-Lead Engineer in cloud-based Mobile Device Management solutions.

-On-Boarding clients utilizing SolarWinds, Continuum, Microsoft Intune, and MaaS360.-Providing Cloud-oriented products and solutions for clients.-2nd-Level Support for clients.-Monitoring Administration & Support for clients.

-Staff Management and Development-Manage Player Relations-Extensive Public Relations-Game Community Management for United States Market-Extensively work with Community Managers world-wide to provide outstanding support for players.

Staff Management and Development of the Mass Multiplayer Online game "Graal Online". Multi-platform game that currently occupys iPhone, iTouch, iPad, PC, and Facebook platforms.Manage Player Relation & Development StaffManage Game DevelopmentExtensive Public Relation interaction

Contracted to Virginia State University, I assist on-site technicians in network upgrade and maintenance. This includes basic help desk operations as well as switch installations and configurations, general server support, and other misc. projects.

Engage with customers on the sales floor. Assist in checking customers out once they've finished shopping. Continuous upkeep of the store to ensure cleanliness while shopping. Train new employees.

Built & repaired computers both in-shop and at clients location. Assisted in Network administration, management, and security. Also assisted in day-to-day business operations.