Aftersales Support
CurrentChallenging times
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Steven Dooler is listed as Aftersales Manager at Stratstone JLR, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at talktalk.net and a matched LinkedIn profile for Steven Dooler.
Steven Dooler previously worked as Aftersales Support at Stratstone Jlr and Aftersales Manager at Honda Uk. Steven Dooler holds Fismm (Gh), Development Economics And International Development, Degree from Zenith University College Accra Ghana West Africa.
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A relationship builder, ensuring excellent customer satisfaction, generating repeat work, and capturing the opportunities of future new business. Bring strong management and leadership skills. Highly organised with attention to detail. Fully understand how to deliver an 'end to end' service to customers. A proactive team player. Enthusiastic and results driven. Have a desire to succeed, meet and exceed expectations. Fully computer literate with experience of dealer management, Kerrige, Pinnacle systems & Microsoft Office suite.Core DeliverablesStrategic - able to help shape the vision dealer’s future commercial success, with a strong focus on Aftersales development.Commercial - entrepreneurial mind-set, backed up by commercial acumen and highly results focusedAgile thinker - open to flexing direction, depending on the business needs in a high tempo environment.A challenger - question the 'why' and 'how' to solve problems and achieve better outcomes and confident reporting to and challenging senior management.Data driven and analytical - route decision making in evidence, highly analytical and comfortable with numbers.Tenacious - self-motivated, resilient; strong work ethic, thriving in a dynamic, fast paced environment and persevere through setbacks.A change agent, leader - able to cut through 'noise', reverse delays and create positive momentum.Collaborative - able to work with diverse internal and external departments.Passionate - about change and automotive. Digital first - tech-savvy and comfortable with digital marketing tools, platforms, resources, and metrics.CompetenciesManaging Risk. Inspiring and Motivating Others. Acting with Integrity. Acting as a Champion for Change. Creating and Maintaining Networks. Making Accurate Judgments and Decisions. Championing Customer Needs. Negotiating Agreements. Controlling Costs. Acting Strategically. Navigating Organizations. Leveraging Opportunities. Demonstrating Appreciation. Thinking Broadly. Maintaining Objectivity.
Listed skills include Automotive, Customer Satisfaction, Profit, Automobile, and 34 others.
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United Kingdom
Challenging times
Oxford, England, United Kingdom
Guernsey, United Kingdom
I took on the above role after being there as a consultant. After some time and the Service Manager leaving, I was in charge of the whole department.Staff were very difficult find on the Island and key roles recruited from the mainland.
Bristol, United Kingdom
Headhunted by the Group Service Manager to improve the dealership after the retirement of the existing Aftersales Manager.Employed to recover the Aftersales business both financial and the restoration of relationships with the manufacturer, 1 Link platform and the Service Plan provider.Heading a Jaguar team of 6 Technicians, 2 Service Advisors, 1 Assistant.
Doncaster, United Kingdom
Given the opportunity to turn around another under performing dealership. Although established the dealership has benefited by implementing best practice I've gathered throughout my years in the motor trade. We have kept trading through the recent difficult trading conditions and have adopted a " can do attitude" throughout the service, parts & body-shop.
I Was head hunted by the northern region aftersales development director to influence business strategy through implementation of the group operating standards.Given and achieved the directive to strengthen links with the manufacturer.Set up a group CSI reporting department which recovered the CSI position to within the top in region and exceed national.
Derby, Burton On Trent, Sheffield, Leicester, United Kingdom
Citroen Main dealer
Landrover Hull, Middleton On The Woulds, Pickering.
Started out the recovery at the Hull site improving aftersales market penetration resulting in workshop expansion from 8 vehicle lifts to 16 in the first 12 months.Given the opportunity to improve the east coast business to include both Landrover Middleton & Landrover Pickering until the group take over by Pendragon PLC.
Huddersfield
Mercedes Benz Main Dealer
Accra, Ghana West Africa
Mitsubishi sole importer
Leeds
Mercedes Benz Dealer
Leeds, United Kingdom
BMW main dealer
Pre Requisite for my employed position of dealer development manager for both Ghanaian & Mitsubishi funding.
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Steven Dooler works for Stratstone JLR.
Steven Dooler is listed as Aftersales Manager at Stratstone JLR.
AeroLeads has found 1 work email signal at @talktalk.net for Steven Dooler at Stratstone JLR.
Steven Dooler is based in United Kingdom, United Kingdom, United Kingdom while working with Stratstone JLR.
Steven Dooler has worked for Stratstone Jlr, Honda Uk, Doyle Motors Guernsey, Channel Islands, Hartwell Jaguar, and Ha Fox Jaguar.
You can use AeroLeads to view verified contact signals for Steven Dooler at Stratstone JLR, including work email, phone, and LinkedIn data when available.
Steven Dooler holds Fismm (Gh), Development Economics And International Development, Degree from Zenith University College Accra Ghana West Africa.
Steven Dooler is listed with skills including Automotive, Customer Satisfaction, Profit, Automobile, Vehicles, Parts, Automotive Aftermarket, and Sales Management.
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