Steven Douglass Email and Phone Number

I am responsible for tailoring bathroom designs to customer's needs, either working from existing ideas or creating new inspiration for them to work on. Using Virtual Worlds' 4D VR Software I design from start to finish, creating photorealistic renders to show the client. My responsibilities include, but are not limited to, Showroom Sales, Home Measuring, 4D Designs, CAD, Serving Trade & Public for Plumbing & Heating Materials, Ensuring customers are getting good value for money whilst also maximising profitability for the business with quality products.In my role I am also responsible for handling all Social Media accounts, including use of WordPress for updating the company website when required.

Manager of a successful Bathroom & Tile Showroom open to Trade & Public in North Shields, covering the supply of full bathroom suites, ceramic, porcelain and natural stone tiles as well as outdoor porcelain tiles.

All roles as Sales Consultant with additional Management responsibilities ranging from covering full management when Branch Manager is unavailable to taking on more roles in the running of the branch.

Various sales responsibilities ranging from being first on the trade counter to service retail and trade customers, answering telephones taking enquiries and dealing with enquiries quickly and efficiently.Roles vary from answering directly to the Branch Manager with feedback for methods to improve sales. One of my roles includes helping to represent the branch by arranging customers visits, this is achieved by liaising with the Accounts Manager to create new contacts who aren't spending with our company, and finding new ways to bring such contacts into our branch. Such methods could range from creating specialist pricing terms, incentives and creating new and innovative ways to build a working relationship with that customer.In December 2013 I had completed the in-house ran Potential Branch Manager's course successfully, which included various team building exercises in Borrowdale, Cumbria and a presentation to the Herbert Dove Trustees / J T Dove directors.I have helped plant the seeds for the company to embrace social media mainly on Facebook through my Potential Branch Manager course.

Ensuring the well running of a successful independent Plumber's Merchants branch in the North East.Duties ranged from interacting with customers on the trade counter, telesales, handling incoming goods, arranging outgoing deliveries, marketing, gross profit reports, meeting sales targets and finding methods to cut costs while offering the best service possible.Reported direct to Branch Manager with feedback on slow-moving products with intentions to find innovative ways to increase brand awareness, either through asking manufacturers for help / extra marketing or creating special offers in house.

Worked on trade counter as first point of call for customers who required bathrooms, heating and plumbing materials. Sorted incoming goods and ensured stocks were put away correctly. Made various deliveries in company car.

Worked on trade counter as first point of call for customers who required heating spares. Took phone calls for telesales and various enquiries, ensured customers got products they required by using blown up diagrams of boilers to identify parts and negotiated prices with customers to both ensure the customer is getting a good deal and profits for the company are maximised.

Modern apprenticeship working directly for Nissan's Manufacturing plant in Sunderland through NEC College. Worked on production line ensuring demand was met and deadlines were hit in time.