Steven Anderson Email & Phone Number

Washington Dc-Baltimore Area

Maryland

Baltimore, Maryland Area

Utilize SalesForce CRM software for tracking sales and contact performance for the MD region.Headline customer based events like Back to School and Fall Rush with local Radio station support. Launch a program inside of a key Retailer that uses one of the Xfinity Core products inside of the store. Implement of custom graphics for the display. Training the store associates how to use the product to build customer awareness and sales.Train and motivate the store associates on creation of customer accounts and selling of the services.Work with store management to build this service into a part of the business.Train and role play with 3PL (third party labor) reps at the product Lab to better demonstrate the Xfinity products and sell the services.

Washington D.C. Metro Area

Use recruiting technologies to locate new talent for various covered programs. Assemble the talent based on abilities to the tasks ranging from Merchandising efforts to In-Store customer focused selling events. Lead team based sales calls to help the group build up the strengths and acknowledge any weakness in the sales or relationship building strategies. Work with the representatives to build travel routes to best utilize time in store and in front of customers and less “windshield” driving time. Critique performance, provide assistance to improve performance and share best practices to the complete team. Account Management: build the monthly team strategies for 60+ field representatives.Work with assigned client to align the field goals and their sales goals.

Mid-Atlantic Region

Covered over 150 accounts ranging from Photo Specialty to Mass Market retailers in the Mid-Atlantic Region. Captured the commemorative images from the US Open Tennis Series (Washington, DC) and US Open (Flushing Meadows, NY) events that were available as downloads on the US Open Website.Captured marketing images that are currently being used in training documents and marketing booklets for Olympus Imaging America. Provided sales support when needed at different events throughout the United States. Provided photographic expertise for the Olympus Medical Imaging Division for specific events throughout the Mid-Atlantic Region. Lead groups of retail associates as well as end-user customers for out-of-doors photographic trainings all over the Mid-Atlantic Region Trained and gave guidance to 3rd party marketing representatives in the Mid-Atlantic Region.

Washington D.C. Metro Area

Provided product and marketing support for Sony's Digital Imaging Products, such as digital cameras, digital video camcorders, printers and software to over 50 photo-specialty retail stores in the Mid-Atlantic region. Met with owners, buyers and decision makers of these shops about product planning, ordering and placement to maximize sales of Sony products.Worked as a team leader on the Digital imaging technology.Developed successful strategies and action plans to improve traffic into Sony retailers.Provided training to over 1,800 sales associates on the features and benefits of Sony Digital Imaging Products through both impromptu meetings and formal classroom-style training sessions.Conducted demonstrations and training sessions with end customers, which increased sales of Sony Alpha series D-SLRs, digital video Handycams, and Cybershot digital still cameras. Conducted competitive analysis and SWOT analysis on Sony products and products of competitors.Provided feedback from the field on Sony sales' initiatives, promotional collateral, SKU's and software packages.Managed the Sony booth at the yearly CES Convention and the Photo Marketing Association conference.

Washington D.C. Metro Area

Managed the customer service and retail sales departments for the photography, consumer electronics, business equipment and audio/visual component repair center. Interviewed, hired and trained new staff in the customer service group.Managed acquisition of new and used equipment for resale.Provided customer service and researched photographic inquiries, especially for print repair, restoration, and obscure camera equipment.Lead various camera clinics around the DC Metro area on such subjects as cleaning, troubleshooting, and repairing equipment.Managed office vendors, delivery route schedules, internal phone system, and administered the computer network/file server.Assisted with accounting and processing daily sales receipts.Set-up Windows based computer network, troubleshot and conflict in network, system. Managed customer service and retail representative schedules.

Education record

Business, Psychology, And History Classes

Certification for Retail and Service Center Management from the National Center of Employment Development.