Steven E. Brown Email & Phone Number

Walnut Creek, CA

CSAA Insurance Group

Provide Project Management and Analysis to diverse project teams and manage. Developed and implemented processes to improve intra-personal relationships within IT – Operating Level Agreements and Cross Team Dependencies. Manage weekly status and monthly executive communications. Drive team deliverables.

• Provided strategic consulting services to $2.5 million commercial insurance agency on the development and implementation of a new website.
• Managed data transfer from spreadsheets to new site.
• Consulted with external vendor to enhance usability for clients.

Fairfield, CA

Project Management - assisting in the opening of a new office.Developed and currently maintaining project planRegularly meeting with project team to drive move schedule.

Walnut Creek, CA

Develop strategic and tactical requirements to move to a new Marketing platform. Manage and build relationships with leaders to maintain clear communication during requirements development. Planned requirements process to quickly get approval of documents. Created new process for Change Request approvals. Developed strategy to implement large program 3.

AAA

Contractor position working with AAA on the Claims Administration Solution program. Provided consulting services on Change Management, Training, and employee readiness for upcoming technology change from home grown systems to Guidewire-based application.

Walnut Creek, CA

Organized multiple integrations between AAA and its Claims vendors to support the Claims Administration Solution – a technology replacement to Guidewire Technology. Directed Developers and Quality Assurance staff as screens were being built to conform to business process standards. Facilitated vendor and internal group meetings that increased understanding.

Facilitating and encouraging a collaborative environment for AAA Executives to work together across Club boundaries.Collaborated with Partner Club Leadership on strategic improvement initiativesFacilitated group meetings with Executive Leaders to synthesize shared outcomesDeveloped Shared Service business process for multi-club Travel TeamPromoted shared.

Maintained relationship between Claims Business Unit and ITProvided recommendations to business for strategic technology improvementsResolved issues impacting customer service between IT and ClaimsActed as Claims' Representative during IT discussionsManaged projects as necessary

Managed small projects from Business Requirements to ImplementationMaintained technology implementation database for Auto/Homeowners Insurance groupPerformed Program Coordinator function for CSAA IT JourneyCommunicated effectively across all levels and departments of CSAA

Supervised auto and homeowners claims adjustersHired multiple employees to perform Claims Field Generalist positionHandled customer complaints to completion

Developed materials for training and desktop procedures for end-users while working on the Learning and Development teamProvided classroom training for all CSAA Claims new hires

Participated on the development team of the CSAA New Claims ModelNegotiated automotive, medical, liability and homeowners claims for CSAA members and non-members

Bachelor Of Arts, Major; Spanish

Master'S Certificate, Project Management

Bachelor Of Business Administration, Major; Human Resource Management

Human Resource Management

Project Management Professional