Steven E. Johnson Email & Phone Number

Hazelwood, Mo (Comdesign

• Install Servers, Switches, Blade Centers, Network, & Storage Devices.• Trouble shoot hardware & network related issues.• Run Cat 6 cables & Fiber lines.• Terminate cables & Fiber lines to patch panels, servers, Switches, Blade Centers and Fiber boxes.• Test and trouble shot problems.• Decommission and prepare equipment for shipment, removal or disposal. • Inventory arriving & departing equipment and supplies.

Hazelwood, Mo (Apex Systems)

• IBM System Administrator Supporting One Install Team remote locations World Wide.• Provided on-site customer service support for IBM, Intel, UNIX, SUN, HP, Windows, VMware server & clients.• Focal for IBM St. Louis H & E department.• Responsible for implementation & training all employees on the newly developed MMT data center environmental monitoring package rolled out by IBM.• Work with remote technical teams to configure, diagnose, troubleshoot and resolve hardware related issues.• Performed decommissions, server wipes, troubleshooting of hardware related issues. • Downloaded & installing software. Upgraded hardware/software.• Work with clients to configuring RSA’s cards, trace network connections, and move ports.• Reseat & connect components. Ran console commands, DSET reports, and diagnostic tests.• Verify power, replaced power supplies & hot swappable part. • In charge of interviewing and training all new employees.• Assisted all new employees with setting up IBM payroll claims and code.• Tracked vacation, sick and absent days.• Responsible for verification and training requirements. I.E. SARMS, HIPPA, and all training courses to meet government mandates.

St. Peters, Mo (Teksystems Contract)

• Assisted users with worldwide corporate helpdesk support. • Monitored SAP Backups and batch jobs.• Reset SAP and Lotus Notes passwords and printer ques.• Tracked problem management issues using Lotus Notes ticket tracking system.• Worked with Windows team to resolve active directory issues. • Assisted with Blackberry, Network, Mail, RAS, and VPN issues.• Assisted user with Office Outlook migration. • Worked with SAP administrators to resolve technical issues related to production.• Assisted users with resolving GUI interface issues related to production.• Helped with resolving printer related problems.• Supported Database, Application, and Windows teams troubleshooting technical issues. • Performed nightly data center checks.• Pulled nightly backup tapes for shipment to offsite storage.

Clayton Mo (Teksystems Contract)

• Managed Windows NT, UNIX, SAP VMS and VMware servers.• Monitored Exchange mail servers and EMC Tier data storage.• Responsible for the nightly backups of SSM Health care facilities in Missouri, Oklahoma, Illinois, and Wisconsin. • Implemented corrective actions for Spectrum and ITO alarms. • Supported UNIX, Database, E-Mail, and Network teams.• Tracked problem management issues using Remedy ticket tracking system. • Monitored Facilities environment, UPS alarms, and Halon fire suppression systems.• Setup, installed and configured new computers, hardware software at new SSM hospital locations.

Maryland Heights, Mo

• Managed NT, UNIX, IBM, and Sun servers in the St. Louis area.• Maintained Web hosting databases services that provided reference books, journal searches, practical guidelines, patient education and drug information for doctors, nurses, schools students, and patients alike.• Handled trouble shooting server, network, and email problems. • Tracked problem management issues with Webstar ticket tracking system.

Creve Coeur, Mo

• Monitored over 1,500 Windows, UNIX, VMware and VMS server’s worldwide running UNIX, LINUX, IBM, and SUN OS systems.• Site champion for VMS related issues.• Managed over 210,000 production SAP jobs and over 18,000 backups per month globally. • Monitored Tiered Data Storage for1.1 PB (Peta Bytes-1000 Terabytes) of data storage within both SAN and internal drives.• Handled internal and external email service requests efficiently for over 44 Exchange mail servers worldwide that received over 1 million external emails per day.• Recreated missing and deleted NT data files for local and remote sites nightly and patched over 300 servers over the weekend. • Backed up KVM demilitarized zone (DMZ) servers nightly.• Performed special disaster recovery backups and participated in disaster recovery efforts. • Implemented corrective actions for sitescope alarms to correct web application issues by stopping and restarting tomcat instances.• Supported Database and Application related issues and worked with DBA’s and Applications team to correct problems.• Took ownership of hardware related issues which included troubleshooting, call logging, working with system administrators, working with hardware technical support teams, coordinating and overseeing the delivery of parts and services.• Investigated ITO, MOM, Tivoli alerts, network, intrusion, Site - Scope and CompuCom connection problems. • Conducted weekly maintenance of the magic applications databases.• Oversaw and initiated trouble shooting process to prevent virus Infections and outbreaks.• Identified and initiated trouble shooting procedures for What’s Up Gold, and NTMON server hardware and software errors.• Monitored Facilities environment, UPS alarms, Halon fire suppression systems and initiated immediate response to environmental conditions that threatened the site• Assisted users with Restore request, Application issues, Hardware, Blackberry, VPN, RAS, password resets, helpdesk and desk-side support

Hazelwood, Mo

• Supported Monsanto, Pharmacia, Boeing, Anexsys, IRS, and Thomson Multi Media batch processing accounts.• Performed restores of missing and deleted files and ran tape and disk backups.• Maintained laser printers, plotters and assisted UNIX users with print queue issues. • Partnered with support staff members as needed to correct and resubmit batch failures, hardware problems, oracle problems, and disk issues.• Provided backup site coverage for the Pharmacia Chesterfield account. • Monitored OCS bulk batch processing jobs for the IRS. This position required security clearances. • Evaluate new SYS Admiral Software package for bulk processing on the Boeing account. • Processed batch jobs for Thomson Multi Media accounts for production, tests, and development environments using AutoSys.

Bs Mgmt/Econ, Management

Activities and Societies: Alpha Phi Alpha Fraternity, Black Mass Choir.

Associates Arts, Management