Steven E Smith Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia Area

• On-site and remote setup and support for five Virginia locations and remote users nationwideContract to hire through Clarity Technology Partners (Sept 2017 - Jan 2018)
• Configuration of servers, desktops, laptops, iPhones and iPads using Ghost and corporate imaging in a Windows 10 environment
• Deployment and maintenance of Avaya phones, Jabra headsets, printers, scanners, copiers, and Rise TVs
• Support applications include Service Now, Skype, Logmein, and Solarwinds
• Staff on-boarding and off-boarding including Active Directory access control and equipment provisioning
• Monitor and maintain security badge system

Richmond, Virginia Area

Responsible for service, support, and installations on various equipment including Dell, HP, and Apple computers and laptops. In house and on site installations and support for customers in the Virginia area.Software and applications include Windows 10, Apple operating systems, Symantec Antivirus, Watchman, Office 365, and Boot Camp for Macs.

4820 Lake Brook Drive Glen Allen, VA 23060

• Self-directed IT professional with 20 + years of experience in IT, ranging from entry level to second level support & desktop management in a mixed Windows environment. Proven track record of working within a team and.
• Troubleshoot and solved problems related to desktop computers, laptops, printers, and various applications
• Installed hardware and software on desktops and laptops
• Resolved service desk tickets and identified opportunities for improvement
• Worked with and assisted customers with installations, workstation moves, account changes, refreshes, testing and implementation of computer hardware/software systems
• New user provisioning – set up Active Directory accounts & security groups, VoIP phones, and access to transactional business systemso In a one year period on-boarded 70+ employees for a new company with a full setup.

• Provided technical support of office applications including Microsoft Office, Outlook, PC Anywhere, Visio, Adobe, PageMaker and virus utilities
• Traveled extensively around the Commonwealth of Virginia to satellite locations to provide hands on support of local hardware and software
• Used Active Directory to manage user accounts for all sites
• Configured and supported various hand held scanners, portable lab equipment and other proprietary machinery
• Second level support for the Rolm phone and voice mail system

• Provided technical support for Windows NT and 2000 operating systems and applications including Microsoft Office, Internet Explorer, Remedy, and Expert Advisor.
• Serviced and configured computers, laptops, operating systems, software, printers, and network equipment for onsite and offsite employees.