Steven Eichler Email & Phone Number

St Paul, Minnesota, United States

Eagan, Minnesota

As a Level 1 IT technician, I provide technical support and troubleshooting to end-users within an organization. This involves diagnosing and resolving technical issues related to hardware, software, and network connectivity, as well as installing and configuring software applications, operating systems, and peripheral devices. I am responsible for maintaining and updating an inventory of hardware and software assets, and collaborating with Level 2 and Level 3 support teams to resolve complex… Show more As a Level 1 IT technician, I provide technical support and troubleshooting to end-users within an organization. This involves diagnosing and resolving technical issues related to hardware, software, and network connectivity, as well as installing and configuring software applications, operating systems, and peripheral devices. I am responsible for maintaining and updating an inventory of hardware and software assets, and collaborating with Level 2 and Level 3 support teams to resolve complex technical issues. To ensure efficient operation of systems, I conduct regular maintenance checks and updates. In addition, I document and track all incidents and service requests using ticketing systems, and assist with onboarding and training of new employees on company technology and software. Finally, I am committed to adhering to IT security protocols to ensure the protection of company data and assets. Show less

United States

TAC Associate- 3rd shift (February 2012-February 2013)Handled call volume for inbound calls for multiple departments during off hours, updated support cases with next actions, implemented software updates to franchises during site’s off hours, completed tasks assigned by management and 1st shift technicians to be completedPromoted to TAC Specialist in February of 2013; Maintain and complete escalated cases from management and tier 1 agents, Handled case management to assure that… Show more TAC Associate- 3rd shift (February 2012-February 2013)Handled call volume for inbound calls for multiple departments during off hours, updated support cases with next actions, implemented software updates to franchises during site’s off hours, completed tasks assigned by management and 1st shift technicians to be completedPromoted to TAC Specialist in February of 2013; Maintain and complete escalated cases from management and tier 1 agents, Handled case management to assure that cases were started within service line target goals, performed job of Tier 1 and Tier 2 in times of employment capacity issues, mentored agents on procedures and policies and provided feedback on ways to improve, discussed policy changes and procedure adjustments to maximize efficiency of Support Center functions with management, completed projects provided within deadline deemed by management, coordinated and dispatched field technicians to site for troubleshooting and installs Show less

Oakdale, Mn

Head Cashier (June 2010 to February 2012)Supervise up to 17 cashiers on floor; handle up to $5000 between 17 registers and safe daily; communicate with departments to find missing UPC and SKU numbers; maintain full stock of supplies offered near registers; schedule breaks to cashiers and carry-outs; maintain steady flow of customers through registers; and assist guests in renting out equipment and trucks.Service Desk Cashier (June 2008 to June 2010)Promoted to Head Cashier in… Show more Head Cashier (June 2010 to February 2012)Supervise up to 17 cashiers on floor; handle up to $5000 between 17 registers and safe daily; communicate with departments to find missing UPC and SKU numbers; maintain full stock of supplies offered near registers; schedule breaks to cashiers and carry-outs; maintain steady flow of customers through registers; and assist guests in renting out equipment and trucks.Service Desk Cashier (June 2008 to June 2010)Promoted to Head Cashier in June 2010; assisted customers in exchanges and returns of defective product; handled up to $15,000 in transactions per day; maintained safety by pushing carts in from parking lot; aided in lifting heavy objects into vehicles; created healthy environment by cleaning registers and trash around store; and circulated returned inventory back onto sales floor. Show less