Steven Ekman Email & Phone Number

Issaquah, WA, US

IT Business Systems Analyst working on SAP Commerce projects, and other IT related programs.

Minnetonka, MN, US

Product Manager for CSM in ServiceNow, responsible for owning the roadmap to build out features and enhancements, along with process optimization. In addition, responsible for implementing the DR API support model in collaboration with business owners and department leads.

Minnetonka, MN, US

Implementation and configuration of the ServiceNow platform. Modules include ITSM, ITOM, and CSM. Manage all aspects of the transition from HP Service Manager to ServiceNow, including numerous integration points such as Active Directory (LDAP).Work with key stakeholders to groom technical requirements, write stories, and assign tasks to development team..

Minnetonka, MN, US

Senior Technical Product Manager - working on SmartChannel (SC), a B2B and B2B2C e-commerce platform that engages reseller, distributor, affiliate, development, and channel partners. SC extends the core Digital River Global Commerce platform through APIs, to provide features and functionality geared towards subscription based products. The SC functional.

While accumulating over 7 years of full-stack application knowledge, I became the subject matter expert (SME) for all legacy versions of InsiteCommerce (ISC) and their respective customer implementations. I built solid relationships of trust with C-level clients by executing customer success initiatives, and by providing application business analysis.

• Key Responsibilities:
• Provided in depth technical support, training, and issue resolution for InsiteCommerce (built on the Microsoft ASP.NET platform) to internal/external clients and a network of partners.
• Worked in an Agile/Scrum environment utilizing SDLC methodology. Collaborated with engineering and senior developers to deliver monthly software updates via SDK, and to release hot fixes for critical base code bugs.
• Responsible for working closely with all clients at every level within an organization to deliver solutions for a variety of e-commerce and website related issues. Also worked with partners to assist in implementations.
• Refined technical trouble-shooting and analysis skills to be able to pinpoint root cause of failure. After completion of technical analysis, created developer and engineering tickets utilizing Zendesk and Jira..
• Completed developer training courses to enhance core platform knowledge and expertise needed for supporting enterprise level clients.

Provided in-depth technical account management for an assigned group of B2B and B2C clients. Involved in all aspects of each e-commerce project from end to end, leveraging the InsiteCommerce ASP.NET software platform. Managed a team of developer's both in-house and remote. Completed technical implementations, enhancements, extensions, integrations, and.

Involved in all aspects of client services and technical support for a variety of enterprise B2B and B2C clients. Services provided included sales, design, development, implementation, integration, deployment, QA, testing, and technical support. Key value propositions included building strong relationships of trust with each client through tenacious hard.

Started and managed a web development shop with a graphic artist partner in the northern area of Chicago. Wore all the hats of a small business owner including design and build-out of a storefront office. Responsible for many different tasks from day to day including technical sales and lead generation, web development and website engineering, database.

Self-employed start up web development business. Involved in all aspects of sales, marketing, development, customer service, and technical support. Built custom content managed websites and database applications. Customized open source PHP/MySQL (WAMP stack) software packages and leveraged platforms such as Magento, OSCommerce, Drupal, Joomla, and Word.

Founded the Global Studio IT department and built numerous web applications including shopping carts and content management solutions. Self-taught all web development strategies and techniques, including programming languages, platforms, databases, and web development tools needed to complete each project. Worked directly with clients and graphic designers.

US

Provided electrical engineering technical support to both distributors and end customers for electric motor drives (speed controllers). Solved technical integration and deploy issues for customers via consultation and research, circuit drawing analysis, and lab testing. Completed technical documentation for a Minarik product comparison chart, which.

Worked for Bently Nevada Corporation which was acquired by GE Oil & Gas. Engineered and supported diagnostic equipment for rotating machinery. The primary application was a communications (comm) processor that was used on high speed shafts spinning at over 50k RPM. These rotating shafts have non-contacting eddy current transducers mounted in the X-Y plane.

Provided technical support working with the SCES Energy Management System (EMS). The primary application of the EMS was for small restaurants such as Taco Bell. The EMS provided automation and control via remote (56k baud modem) connections for monitoring and scheduling of store equipment including steam tables, walk in coolers, walk in freezers, HVAC, and.

Bachelor Of Science, Electrical Engineering

Engineering General Studies

Electrical And Electronics Engineering

Education record