Managed and supported a wide range of system enhancements, processes and projects: including the Group’s IT integration, the biggest project of its kind in Europe.Key achievements:Awarded appraisal ‘Top Performer’ rating for the last three yearsSelected to attend a year-long Talent Management Programme, within Mortgage Operations, culminating in leading a team presentation to the Senior Leadership TeamPresented to small and large audiences Successfully built up a reputation as the system expert of the leading valuation tool, Quest DataWeb; provided a number of presentations to internal customersCompiled and completed a system dependency document, for Mortgages Executives, detailing contingencies should system failure occur or should third party supplier cease tradingBusiness Continuity and Disaster Recovery Projects; working with the Network team to ensure fail over thoroughly tested, secure and operationalSimplification project; documented all Colleys’ business processes in detailed process mapsFacilitated workshops to improve internal business processes

Customer Service role managing Internal and External Clients