Steven Epps Email & Phone Number

North Carolina, United States

Charlotte, NC, US

• Responsible for 55% documented increase in pre-service collections
• Consistent tier 1 leader
• Monitor, track, and evaluate staff productivity and performance for monthly summary reporting
• Keep abreast of insurance requirements
• Maintain the predictive dialer system (TCN) and workflows associated with the predictive dialer system
• Super user of EPIC healthcare platform

Atlanta, Georgia, US

• Managing the staffing needs of the client as ordered by the physician.
• Organizing the staffing needs of the client as ordered by the physician.
• Verifying and following up with commercial insurance payers
• Working with field staff and families to accommodate the best staffing match for the client.
• Creating, updating and distributing client schedules in a timely manner.
• Maintaining accurate system for tracking staff availability and staffing assignments.

Irvine, California, US

Responsible for staffing and recruiting for six counties (Rowan, Mecklenburg, Iredell, Cabarrus, Davidson, Davie)Manage, coach and lead over 130 clients and 120 employeesSchedule shifts and hours by matching caregiver qualifications and availability to clients needs.Communicate new assignments and schedule changes to caregivers and clients.Participate in.

Managed a 252 bed all male residence hall that houses freshman students. Managed a 403 bed (103- units) conventional residence hall that houses upper co-ed students. Educate staff and students to self-enforce policies and respect the rights of others. Communicate with building maintenance team on building needs and preventive maintenance.Interview, select.

Held responsible for the research and preparation of pension commencement calculations. Educated individuals on the different pension options, afforded to them through their employer Provided COBRA benefit information to qualified former employees, retirees, spouses and dependent children of the rights they have to temporary continuation of health coverage.

Maintained a complete debt collection portfolio through contacting debtors via phone and mail Utilized various skip tracing methods (i.e.: Lexus Nexus, internet and Public records)Taught and showed the debtors how to pay their debts in full within a timely mannerAbided by all of the rules and regulations of the Fair Debt Collection Practices Act to recover.

Columbia, Maryland, US

Responsible for external recruitment and staffing operations of multi- disciplined health care staff. Recorded 31% growth in sales while on a short term assignment in Burlington N.C. Developed sound working relationships with hospital staff coordinators, discharge nurses, case managers, social workers, and physicians in order to facilitate the referral.

Interacted with customers to make their buying decision easierDisplayed shoes for optimum eye appealWell versed on an array of footwear

Proactively initiated, developed, and managed long term profitable relationships with new and existing clients. Effectively sold clients on checking, savings, certificate of deposits, lines of credit, IRA accounts and articulated the benefits of each product to the client’s life. Established daily client contact either by phone or in person to identify.

Maintained over 300 accounts daily. Resolved customer service complaints and concerns. Called, collected, and counseled past due customers. Performed daily inbound and outbound sales calls to generated new accounts.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration (B.B.A.), Marketing