Steven Epps Email & Phone Number

North Carolina, United States

Charlotte, Nc, Us

• Responsible for 55% documented increase in pre-service collections• Consistent tier 1 leader• Monitor, track, and evaluate staff productivity and performance for monthly summary reporting• Keep abreast of insurance requirements• Maintain the predictive dialer system (TCN) and workflows associated with the predictive dialer system• Super user of EPIC healthcare platform• Write policies and procedures for collection and posting live checks• Effectively recruit, develop, evaluates and retain qualified staff• Initiated an on-site training program to educate other departments on creating estimates• Build trust and collaboration among the team by enhancing employee engagement, addressing performance results, and providing coaching and mentoring• Oversee the handling of escalated complaints or inquiries regarding Pre-Service Collections• Enhance training programs to strengthen employee knowledge and promote new managers from within• Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands• Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any da

Atlanta, Georgia, Us

• Managing the staffing needs of the client as ordered by the physician.• Organizing the staffing needs of the client as ordered by the physician.• Verifying and following up with commercial insurance payers• Working with field staff and families to accommodate the best staffing match for the client.• Creating, updating and distributing client schedules in a timely manner.• Maintaining accurate system for tracking staff availability and staffing assignments.• Participating in the on-boarding process for new employees, as appropriate• Market, recruit and develop activities for clients, referral sources, and community outreach

Irvine, California, Us

Responsible for staffing and recruiting for six counties (Rowan, Mecklenburg, Iredell, Cabarrus, Davidson, Davie)Manage, coach and lead over 130 clients and 120 employeesSchedule shifts and hours by matching caregiver qualifications and availability to clients needs.Communicate new assignments and schedule changes to caregivers and clients.Participate in on-call rotation as assigned. Participates in client case conferences as requested by immediate supervisor.Assist with the input, verification, and release of billing and payroll information as well as the assembly of data for financial reporting purposes.Compute wages and record data for use in payroll processing and competitive rate studies.Work with Care Coordinator and Human Resources Specialist to assist in resolution of caregiver issues

Managed a 252 bed all male residence hall that houses freshman students. Managed a 403 bed (103- units) conventional residence hall that houses upper co-ed students. Educate staff and students to self-enforce policies and respect the rights of others. Communicate with building maintenance team on building needs and preventive maintenance.Interview, select, train, supervise, and evaluate Residence Assistants (RA). Implement daily “Achievement Sessions” (tutor sessions) inside residence hall. Facilitate and guide student leaders in the development, planning, assessment & implementation of programming Recruit new programs, camps, and retreats to be housed on campus Develop marketing materials and contracts to highlight the facilities and services of the UniversityEstablished communications plans for undergraduate, graduate and lifelong learning schools to meet the needs of specific students (traditional, non-traditional, counting and distance learners). Assist director with strategic partners for vendor needs on certain project tasks. Worked closely with communications for Master’s of Occupational Therapy, Master’s of Healthcare Administration and Housing and residence Life’s new student/ current student communication. Designed Access database to track projects and project budgets.

Held responsible for the research and preparation of pension commencement calculations. Educated individuals on the different pension options, afforded to them through their employer Provided COBRA benefit information to qualified former employees, retirees, spouses and dependent children of the rights they have to temporary continuation of health coverage.

Maintained a complete debt collection portfolio through contacting debtors via phone and mail Utilized various skip tracing methods (i.e.: Lexus Nexus, internet and Public records)Taught and showed the debtors how to pay their debts in full within a timely mannerAbided by all of the rules and regulations of the Fair Debt Collection Practices Act to recover debtEducated clients on the analysis of their delinquency and offered advice for debt recovery Negotiated payment plans for proper account resolution

Columbia, Maryland, Us

Responsible for external recruitment and staffing operations of multi- disciplined health care staff. Recorded 31% growth in sales while on a short term assignment in Burlington N.C. Developed sound working relationships with hospital staff coordinators, discharge nurses, case managers, social workers, and physicians in order to facilitate the referral process. Worked closely with state funded waiver Medicaid programs (CAP/DA, CAP/C, [community alternative program for adults and children] and Private Duty Nursing [PDN]). Accountable for implementing and maintaining compliance with all State, Federal, Company and JCAHO (Joint Commission on Accreditation of Healthcare Organizations) standards for healthcare. Coordinated staff, as well as coordinated the vaccine for over 400 flu clinics across Forsyth and Alamance counties companies, churches, and colleges. In charge of external payroll, screening employees, hiring, and reactivating all external field employees.

Interacted with customers to make their buying decision easierDisplayed shoes for optimum eye appealWell versed on an array of footwear

Proactively initiated, developed, and managed long term profitable relationships with new and existing clients. Effectively sold clients on checking, savings, certificate of deposits, lines of credit, IRA accounts and articulated the benefits of each product to the client’s life. Established daily client contact either by phone or in person to identify additional client financial needs to strengthen client relationships. Supported the team sales process by proactively going out into local community business and making them aware of the opportunities available with BB&T.

Maintained over 300 accounts daily. Resolved customer service complaints and concerns. Called, collected, and counseled past due customers. Performed daily inbound and outbound sales calls to generated new accounts.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration (B.B.A.), Marketing